点评:
Our visit to the pumpkin patch this year was incredibly disappointing. It marked our 6th consecutive year bringing our children, a cherished Halloween tradition. However, this time, the experience was lackluster.
The highlight was undoubtedly the Jack Skeleton pumpkin display, a nod to a film we adore. Regrettably, that was the extent of our enjoyment. We were left wondering, where were all the animatronics? Some were present, but disappointingly, many were not operational, making the visit quite underwhelming. Previous years they were all on and spooky!
When it came to food, our options were limited. We could only order a bacon sandwich before 11 am, which was a problem for us as vegetarians. It left us questioning why there weren't more inclusive food choices. As a farm with a farm shop- where’s all the lovely homemade goods? The cakes? All pre-packed processed rubbish bar a chocolate muffin.
As for coffee, the exorbitant price for an instant coffee left us with no choice but to skip it. This aspect of the experience was frustrating as we’d of loved a coffee to warm us up.
This visit saddened us because it had been a beloved tradition for our family. The kids were also let down, and we spent a mere 15 minutes at the patch, which is disheartening considering the £20 ticket cost for us all.
To make matters worse, the pumpkins available for purchase were mostly rotten, and the price of £7.50 for a medium-sized pumpkin was unreasonable and a bit of a laugh. We put the half decent ones back and went to get some from Sainsbury’s!
While we understand the business aspect, it seems the focus has shifted solely to profit, neglecting loyal customers like us. We implore you to revisit the offerings of previous years, which had much more to offer.
We hope you take customer feedback seriously, as we aren’t the only ones left disappointed. A return to your previous offerings could entice us back.
On a positive note, we had a fantastic experience at Patch MK this year, and we suggest conducting market research to improve your offerings for the next year. They had so much to do and we spent a few hours there. They also did the best vegan sausage roll I’ve ever had- catering for all!
翻译:
我们今年对南瓜地的访问非常令人失望。这是我们连续第六年带孩子来,这是我们珍惜的万圣节传统。然而,这一次的体验却乏善可陈。
亮点无疑是杰克骷髅南瓜展示,这是对我们喜爱的电影的致敬。遗憾的是,我们的享受仅限于此。我们不禁想知道,所有的电子动画都在哪里?有些在场,但令人失望的是,许多都没有运作,使这次访问相当平淡。前几年它们都在并且令人毛骨悚然!
当谈到食物时,我们的选择很有限。我们只能在上午 11 点之前点一份培根三明治,这对我们素食者来说是一个问题。这让我们质疑为什么没有更具包容性的食物选择。作为一个有农场商店的农场——所有可爱的自制商品在哪里?蛋糕?所有预包装的加工垃圾都是巧克力松饼。
至于咖啡,速溶咖啡的高昂价格让我们别无选择,只能不喝。这方面的经历令人沮丧,因为我们很喜欢喝咖啡来暖身。
这次访问让我们感到悲伤,因为这是我们家庭喜爱的传统。孩子们也很失望,我们只在球场上呆了 15 分钟,考虑到我们所有人的 20 英镑门票费用,这真是令人沮丧。
更糟糕的是,可供购买的南瓜大多已经腐烂,一个中等大小的南瓜7.5英镑的价格不合理,有点可笑。我们把一半像样的放回去,然后去塞恩斯伯里买了一些!
虽然我们了解业务方面,但焦点似乎已经完全转移到利润上,而忽略了像我们这样的忠实客户。我们恳请您重新审视前几年的产品,这些产品还有更多内容可供选择。
我们希望您认真对待客户的反馈,因为我们并不是唯一感到失望的人。返回您之前的产品可能会吸引我们回来。
从积极的方面来看,我们今年在 Patch MK 上获得了非常棒的体验,我们建议您进行市场研究,以改进您明年的产品。他们有很多事情要做,我们在那里呆了几个小时。他们还做了我吃过的最好的纯素香肠卷——适合所有人!