点评:We recently visited Great Glen Distillery and had a wonderful experience. The distillery itself is charming, and our group was looked after brilliantly from start to finish.
During our visit, I was particularly impressed by how professional and calm the staff were when dealing with a very difficult situation. One member of our group witnessed a visitor being extremely rude and disrespectful towards Coral, one of the team, after she had (very politely) asked them to wait just a couple of minutes for a tasting while she finished with us. Coral handled the situation with admirable patience, kindness, and professionalism — far better than I think most of us could have managed!
Despite that disruption, she carried on with good humour and made our experience enjoyable, informative, and memorable. It’s not easy to stay composed under such pressure, but Coral was a credit to the distillery.
I’d wholeheartedly recommend a visit here. The staff are knowledgeable, welcoming, and clearly passionate about what they do. Thank you again to Coral and the team for making our stop at Great Glen Distillery such a highlight.
翻译:我们最近参观了大峡谷酿酒厂 (Great Glen Distillery),体验非常棒。酿酒厂本身魅力十足,我们的团队从始至终都得到了无微不至的照顾。
参观期间,工作人员在处理棘手情况时表现出的专业和冷静,给我留下了深刻的印象。我们团队的一位成员目睹了一位访客对团队成员 Coral 极其粗鲁无礼,而 Coral 当时(非常礼貌地)请他们稍等几分钟,等她结束与我们的服务后再品尝。Coral 以令人钦佩的耐心、友善和专业精神处理了这一情况——我认为她比我们大多数人都能做到的要好得多!
尽管受到了干扰,但她仍然保持着良好的幽默感,让我们的参观体验愉快、内容丰富、令人难忘。在如此压力下保持镇定并非易事,但 Coral 为酿酒厂增光添彩。
我诚挚地推荐您来这里参观。工作人员知识渊博、热情好客,而且对自己的工作充满热情。再次感谢 Coral 和他的团队让我们在 Great Glen Distillery 的旅程如此精彩。