点评:I asked Ben at Banok Safari Tours to organize a very exclusive tour for us. They were all luxurious camps you can only get there by flying in a small plane within Kenya. But I had a problem. I never got my luggage from the US to Nairobi. Qatar finally delivered to the hotel we were staying but it got there the day we flew to Amboselli two days later. Ben personally contacted the airport initially and followed up on every detail. He picked up the two luggage that was delivered to the hotel, and took it to the regional airport and to the Safari Link desk. And, also convinced them to not charge the luggage fee. Great work! Ben, very meticulously handled this issue. Wow, I was impressed. Then a Camp personnel picked the luggage up when the plane landed in Amboselli. Ben actually followed up almost everyday to make sure we were happy and satisfied the entire 10 days tour. I’ve booked Banok before so know his working style. He’s a perfectionist and very reliable. I would recommend Banok to anyone who is thinking of doing a Kenya Safari. You will not regret it.
翻译:我请 Banok Safari Tours 的 Ben 为我们组织一次非常独特的旅行。它们都是豪华的营地,只有在肯尼亚境内乘坐小型飞机才能到达。但我有一个问题。我从来没有把行李从美国运到内罗毕。卡塔尔终于把货送到了我们住的酒店,但两天后我们飞往安博塞利的那天就到了。 Ben 最初亲自联系了机场并跟进了每一个细节。他拿起送到酒店的两件行李,并将其带到地区机场和 Safari Link 柜台。并且,还说服他们不要收取行李费。做得好! Ben非常仔细地处理了这个问题。哇,我印象深刻。当飞机降落在安博塞利时,营地工作人员领取了行李。事实上,Ben 几乎每天都会跟进,以确保我们在整个 10 天的旅行中感到高兴和满意。我之前预订过 Banok,所以了解他的工作风格。他是一个完美主义者并且非常可靠。我会向任何想要去肯尼亚旅行的人推荐 Banok。你不会后悔的。