点评:Safari Royale put together a trip that was everything we could have dreamed. The places and accommodations themselves were out of this world but it was the little details that Kim and Rob provided that made such a difference from other tour companies. Kim met me in FL months ahead making us feel like we had a personal connection and not just someone online. Rob met us at the airport in Cape Town and gave us safari vests and had cocktails with us setting us off on a personalized, fun start. Every step of the way we were escorted, catered to and felt safe and extraordinarily comfortable. They checked in daily to be sure all was well. When we had a disconnect with one guide, Rob was able to quickly respond to our concerns and get us a new guide right away. When it was time to go back home, they made the executive decision to have a VIP escort for one of our connecting flights because we didn’t have much time. That decision was crucial to us making our flight home. First class service from before we started all the way to the finish line.
翻译:Safari Royale 安排的旅程完全符合我们的梦想。地点和住宿条件本身就令人叹为观止,但 Kim 和 Rob 提供的细致服务才是他们与其他旅行社截然不同的关键。Kim 提前几个月在佛罗里达州与我见面,让我们感觉像是面对面的交流,而非仅仅是线上的联系。Rob 在开普敦机场迎接我们,为我们准备了狩猎背心,并与我们共饮鸡尾酒,开启了一场个性化、充满乐趣的旅程。一路上,我们每一步都得到了专业的护送和照顾,感觉非常安全舒适。他们每天都会检查我们的行程,确保一切顺利。即使我们与一位导游出现问题,Rob 也能迅速处理,并立即为我们安排新的导游。当我们要回程时,由于时间紧迫,他们果断决定在我们的转机航班上安排一位 VIP 陪同人员。这个决定对我们顺利登机至关重要。从出发前到结束,我们始终享受着一流的服务。