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Olivia M
BURN!
Karting Club Tenerife的点评
点评：I just wanted to make people aware of our experience at the go-kart track in Playa de las Américas.
Our family all paid for two sessions each. Before the first race even started, my brother, who was in kart 47, told the staff down on the track that something on the kart was burning his leg. They ignored what he was saying and still sent him out onto the track.
When he finished, he got out of the kart with a burn all down the side of his leg which had already started blistering. It was obvious he wasn’t able to do his second session, so I went to reception to ask for a refund for the second race. They refused and said they don’t give refunds.
When I questioned why the staff ignored him after he told them his leg was burning, the receptionist’s excuse was that the staff didn’t speak English. However, this didn’t make sense because those same staff members had spoken to us in English beforehand to explain how to use the karts and give the safety briefing.
We also asked for first aid. They did bring out ice, but you should never put ice directly onto a blistering burn as it can make the injury worse. They then tried to put a small finger plaster over the blisters, which would have just stuck to the burn and caused even more pain and damage when removed. No appropriate first aid was provided for the injury.
I asked to speak to a manager, but they refused. I also asked for the names of the staff involved so I could make a formal complaint, and they refused to give those too.
During the conversation, a member of staff also told us that they had no insurance, which was extremely concerning to hear.
Please be careful if you decide to visit. This was our experience, and I wouldn’t want anyone else to go through the same thing. If you or a member of your family tells staff that a kart is causing pain or appears unsafe, don’t let them brush it off. Safety should always come first, and based on our experience, I wouldn’t recommend this place.
Our family all paid for two sessions each. Before the first race even started, my brother, who was in kart 47, told the staff down on the track that something on the kart was burning his leg. They ignored what he was saying and still sent him out onto the track.
When he finished, he got out of the kart with a burn all down the side of his leg which had already started blistering. It was obvious he wasn’t able to do his second session, so I went to reception to ask for a refund for the second race. They refused and said they don’t give refunds.
When I questioned why the staff ignored him after he told them his leg was burning, the receptionist’s excuse was that the staff didn’t speak English. However, this didn’t make sense because those same staff members had spoken to us in English beforehand to explain how to use the karts and give the safety briefing.
We also asked for first aid. They did bring out ice, but you should never put ice directly onto a blistering burn as it can make the injury worse. They then tried to put a small finger plaster over the blisters, which would have just stuck to the burn and caused even more pain and damage when removed. No appropriate first aid was provided for the injury.
I asked to speak to a manager, but they refused. I also asked for the names of the staff involved so I could make a formal complaint, and they refused to give those too.
During the conversation, a member of staff also told us that they had no insurance, which was extremely concerning to hear.
Please be careful if you decide to visit. This was our experience, and I wouldn’t want anyone else to go through the same thing. If you or a member of your family tells staff that a kart is causing pain or appears unsafe, don’t let them brush it off. Safety should always come first, and based on our experience, I wouldn’t recommend this place.
翻译：我只是想让大家了解一下我们在普拉亚德拉斯阿美里卡斯卡丁车场的经历。
我们全家人每人都购买了两次比赛的门票。在第一场比赛开始之前，驾驶47号卡丁车的我弟弟告诉赛道上的工作人员，卡丁车上的某个部件烫到了他的腿。但工作人员对此置若罔闻，依然让他上场参赛。
比赛结束后，他从卡丁车里下来，发现整条腿侧面都出现了烫伤，而且已经起了水泡。很明显他无法进行第二轮比赛，于是我前往接待处要求退还第二轮比赛的费用。他们拒绝了，称不予退款。
当我询问为何在他提到自己的腿火辣辣地疼之后，工作人员仍对他置之不理时，接待员的借口是那些工作人员不会说英语。但这个理由根本站不住脚——因为此前正是这些工作人员用英语向我们说明卡丁车的使用方法并进行了安全讲解。我们还请求进行急救处理。他们确实拿出了冰块，但绝对不应该把冰块直接敷在起水泡的烧伤处，因为这样反而会使伤势恶化。随后，他们试图在水泡上贴上小创可贴，然而这样只会让创可贴粘在烧伤部位，取下时还会造成更多疼痛与损伤。对于这一伤情，他们并未提供任何恰当的急救措施。
我要求与经理通话，但他们拒绝了。我还询问了涉事员工的姓名，以便提出正式投诉。他们也拒绝提供那些东西。
在交谈过程中，一名工作人员还告诉我们，他们没有购买保险，听到这话我们非常担忧。
如果您决定前去体验，请务必小心。这就是我们的经历，我不想让其他人也遭遇同样的事情。如果您或您的家人向工作人员反映某个卡丁车让人感到疼痛或看起来不安全，千万别让他们敷衍了事。安全永远应该置于首位，从我们的经历来看也是如此。我不推荐这个地方。
我们全家人每人都购买了两次比赛的门票。在第一场比赛开始之前，驾驶47号卡丁车的我弟弟告诉赛道上的工作人员，卡丁车上的某个部件烫到了他的腿。但工作人员对此置若罔闻，依然让他上场参赛。
比赛结束后，他从卡丁车里下来，发现整条腿侧面都出现了烫伤，而且已经起了水泡。很明显他无法进行第二轮比赛，于是我前往接待处要求退还第二轮比赛的费用。他们拒绝了，称不予退款。
当我询问为何在他提到自己的腿火辣辣地疼之后，工作人员仍对他置之不理时，接待员的借口是那些工作人员不会说英语。但这个理由根本站不住脚——因为此前正是这些工作人员用英语向我们说明卡丁车的使用方法并进行了安全讲解。我们还请求进行急救处理。他们确实拿出了冰块，但绝对不应该把冰块直接敷在起水泡的烧伤处，因为这样反而会使伤势恶化。随后，他们试图在水泡上贴上小创可贴，然而这样只会让创可贴粘在烧伤部位，取下时还会造成更多疼痛与损伤。对于这一伤情，他们并未提供任何恰当的急救措施。
我要求与经理通话，但他们拒绝了。我还询问了涉事员工的姓名，以便提出正式投诉。他们也拒绝提供那些东西。
在交谈过程中，一名工作人员还告诉我们，他们没有购买保险，听到这话我们非常担忧。
如果您决定前去体验，请务必小心。这就是我们的经历，我不想让其他人也遭遇同样的事情。如果您或您的家人向工作人员反映某个卡丁车让人感到疼痛或看起来不安全，千万别让他们敷衍了事。安全永远应该置于首位，从我们的经历来看也是如此。我不推荐这个地方。
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