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Paula Madalina P
Very disappointing experience at Furla, Mallorca Fashion Outlet.
Mallorca Fashion Outlet的点评
点评：I purchased a bag after seeing it displayed in the store with a charm/accessory that made it look completely different from the basic version I was given. Nobody explained to me at the time of purchase that the charm was a separate item or that the bag I was paying for would look different from the one displayed.I only found out afterwards and had to pay extra for the charm myself just to make the bag look like the one I had actually chosen in the store.What makes the experience even more frustrating is that when I went back to ask for help, instead of taking responsibility and trying to find a reasonable solution, I was simply told that the bag I received was correct and that the charm was “extra.”
If an item is displayed in a certain way and the accessories are not clearly identified as separate, customers should be informed before making the purchase.I expected much better customer service from Furla. Very disappointing experience and definitely not the level of service I would expect from this brand.
If an item is displayed in a certain way and the accessories are not clearly identified as separate, customers should be informed before making the purchase.I expected much better customer service from Furla. Very disappointing experience and definitely not the level of service I would expect from this brand.
翻译：我在店里看到一个带有装饰品/配件的包袋，它看起来与我原本想买的普通款式截然不同。购买时，没人告诉我那个装饰品是单独出售的，也没人告诉我我付钱买下的包袋外观会与展示品有所不同。直到事后我才得知这些情况，为了让包袋看起来像我在店里挑选的那款，我不得不自己额外花钱购买那个装饰品。更让人沮丧的是，当我回去寻求帮助时，对方非但没有承担责任并试图找出合理的解决办法，反而直接告诉我：我收到的包袋是正确的，而那个挂饰只是“额外附送的”。
如果商品是以某种方式展示的，而配件又未被明确标注为单独出售的物品，那么商家就应该在顾客购买前予以说明。我原本期望能从Furla获得更好的客户服务。一次非常令人失望的体验，绝对达不到我对这个品牌应有的服务水准。
如果商品是以某种方式展示的，而配件又未被明确标注为单独出售的物品，那么商家就应该在顾客购买前予以说明。我原本期望能从Furla获得更好的客户服务。一次非常令人失望的体验，绝对达不到我对这个品牌应有的服务水准。
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