点评:Yesterday we had a tasting at the winery and we we’re seriously disappointed by the service we got. We had a reservation at 6 pm, but our host clearly wasn’t expecting us. It seemed like he wanted to go home, as he asked us to sit at a specific table at the back of the terrace, out of sight of other tourists that might spot us and come in. The host was very unpersonal in the introduction of the wines we were tasting and he already started to walk away backwards during every description, closing off any opportunity to ask questions. Whenever we did manage to ask him something, he answered briefly and uninterested. To re-open the conversation, I showed some interest in the last wine we tasted and wanted to ask him about it, to which he cynically responded: it is made from a grape. We found his behaviour very rude and this made us decide not to buy anything from this winery. Which was a shame since we did like the wines. Speaking of the wines, the host also poured half glasses that were refilled before we were able to empty them, trying to rush us through the tasting. All in all this was a very bad experience that could have been so much better by just showing some hospitality and some interest in our questions. We left the winery wondering: Why would you facilitate wine tastings if you do not want to answer any questions about the wine you’re producing and serving?
翻译:昨天我们在酒庄品尝了酒,我们对所得到的服务感到非常失望。我们预订了下午 6 点的房间,但我们的主人显然没有料到我们会来。他似乎想回家,因为他让我们坐在露台后面的一张特定的桌子上,远离其他可能发现我们并进来的游客。主人在介绍餐厅时非常不人性化。我们正在品尝的葡萄酒中,他在每次描述时都开始向后走,从而阻止了任何提问的机会。每当我们设法问他一些事情时,他都会简短而冷漠地回答。为了重新开始谈话,我对我们上次品尝的葡萄酒表现出了一些兴趣,想向他询问这件事,他愤世嫉俗地回答说:它是用葡萄酿制的。我们发现他的行为非常粗鲁,这使我们决定不再从这家酒厂购买任何东西。这很遗憾,因为我们确实喜欢这些葡萄酒。说到酒,主人还给我们倒了半杯还没喝完的酒,试图催促我们品酒。总而言之,这是一次非常糟糕的经历,只要表现出一些热情好客并对我们的问题感兴趣,就可以更好。离开酒庄时我们想知道:如果您不想回答有关您正在生产和供应的葡萄酒的任何问题,为什么还要为品酒提供便利呢?