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Pablo S
Really bad experience with the company and the manager
Navigare Yachting的点评
点评：A one-week sailing holiday spent trying to get problems resolved
We chartered with Navigare Yachting Trogir expecting a one-week sailing holiday around Croatia. Unfortunately, we encountered numerous problems with the boat and spent a significant part of our holiday trying to get them resolved.
The issues included a persistent unpleasant smell associated with a drain problem, a dinghy/outboard engine that did not work properly, a broken window, several refrigerator problems that resulted in food having to be thrown away, air conditioning that only worked in certain rooms, a broken ladder, problems with the anchor, a bathroom that flooded, an unusable dishwasher and a stovetop burner that could not be used because a metal component was missing.
The boat was also dirty when it was handed over. Plates, cutlery and kitchen equipment had to be cleaned before use. The kitchen was also poorly equipped, with essentially only one dull kitchen knife.
However, the most disappointing part was what happened when we asked for assistance.
On Sunday we were told somebody would come on Monday morning. Nobody came.
We were subsequently told that the outboard engine had been replaced on Sunday night. When we checked, we found that it had not been replaced.
On Monday we waited in Hvar expecting assistance, but nobody came.
We were then asked to change our plans and meet them in Stiniva on Tuesday. Someone eventually came, but the outboard problem remained unresolved.
We were subsequently instructed to arrive early in Vis. We followed those instructions and spent practically the entire day there waiting. Our skipper attempted to contact the base regarding the expected assistance, but the problem remained unresolved.
On Thursday we were again told somebody would come. Nobody appeared.
These were days from a ONE-WEEK holiday. We changed our itinerary several times following the instructions we received and lost a significant amount of our holiday waiting for assistance.
The base manager also suggested that the problem might be related to our skipper’s handling of the outboard engine. At the time, this made us question his competence and created unnecessary tension and distrust between passengers and skipper.
The experience continued at check-out. We went to the Navigare office at Marina Baotić and asked how we could submit a formal complaint concerning the problems with the boat and charter service. We were given a complaints book relating to the service provided by the office staff, which did not allow us to register the complaint we wanted to make regarding the boat and charter service. We therefore left without having submitted that complaint there.
We understand perfectly well that boats can develop technical problems. Had the problems been dealt with quickly and effectively, our opinion would be very different.
Our dissatisfaction comes from the combination of the condition in which we received the boat, the number of cleanliness, maintenance and equipment issues and, above all, the amount of our holiday spent waiting for assistance.
Based solely on our experience, we would not charter with Navigare Yachting Trogir again and cannot recommend them to other travellers.
We chartered with Navigare Yachting Trogir expecting a one-week sailing holiday around Croatia. Unfortunately, we encountered numerous problems with the boat and spent a significant part of our holiday trying to get them resolved.
The issues included a persistent unpleasant smell associated with a drain problem, a dinghy/outboard engine that did not work properly, a broken window, several refrigerator problems that resulted in food having to be thrown away, air conditioning that only worked in certain rooms, a broken ladder, problems with the anchor, a bathroom that flooded, an unusable dishwasher and a stovetop burner that could not be used because a metal component was missing.
The boat was also dirty when it was handed over. Plates, cutlery and kitchen equipment had to be cleaned before use. The kitchen was also poorly equipped, with essentially only one dull kitchen knife.
However, the most disappointing part was what happened when we asked for assistance.
On Sunday we were told somebody would come on Monday morning. Nobody came.
We were subsequently told that the outboard engine had been replaced on Sunday night. When we checked, we found that it had not been replaced.
On Monday we waited in Hvar expecting assistance, but nobody came.
We were then asked to change our plans and meet them in Stiniva on Tuesday. Someone eventually came, but the outboard problem remained unresolved.
We were subsequently instructed to arrive early in Vis. We followed those instructions and spent practically the entire day there waiting. Our skipper attempted to contact the base regarding the expected assistance, but the problem remained unresolved.
On Thursday we were again told somebody would come. Nobody appeared.
These were days from a ONE-WEEK holiday. We changed our itinerary several times following the instructions we received and lost a significant amount of our holiday waiting for assistance.
The base manager also suggested that the problem might be related to our skipper’s handling of the outboard engine. At the time, this made us question his competence and created unnecessary tension and distrust between passengers and skipper.
The experience continued at check-out. We went to the Navigare office at Marina Baotić and asked how we could submit a formal complaint concerning the problems with the boat and charter service. We were given a complaints book relating to the service provided by the office staff, which did not allow us to register the complaint we wanted to make regarding the boat and charter service. We therefore left without having submitted that complaint there.
We understand perfectly well that boats can develop technical problems. Had the problems been dealt with quickly and effectively, our opinion would be very different.
Our dissatisfaction comes from the combination of the condition in which we received the boat, the number of cleanliness, maintenance and equipment issues and, above all, the amount of our holiday spent waiting for assistance.
Based solely on our experience, we would not charter with Navigare Yachting Trogir again and cannot recommend them to other travellers.
翻译：一次为解决问题而度过的为期一周的航海假期
我们向Navigare Yachting Trogir租船，本期望能在克罗地亚周边享受一周的航海假期。可惜的是，船只出现了诸多问题，我们大部分假期时间都花在解决这些问题上。
这些问题包括：排水系统故障导致的持续难闻气味、小艇及舷外机无法正常运作，还有破损的窗户。出现了多个问题：几台冰箱出现故障导致食物不得不被扔掉；空调只能在部分房间使用；梯子坏了；锚也出现了问题；浴室发生漏水；洗碗机无法使用；由于缺少一个金属部件，炉灶的某个火眼也无法使用。
船只交付时也很脏。餐具、刀叉以及厨房用具在使用前都必须清洗。此外，厨房的设备也相当匮乏。我们手头基本上只有一把不起眼的厨房用刀。
然而，最令人失望的是我们求助时的遭遇。
周日时我们被告知会有人在周一早上前来。结果一个人也没来。
后来我们又得知，舷外引擎已在周日晚上被更换。经我们检查，发现实际上并未更换。
周一，我们在赫瓦尔岛上等候援助，但仍然无人出现。
随后，我们被要求更改计划，周二在斯蒂尼瓦与他们碰面。最终虽然有人来了，但舷外机的问题依旧没有解决。
随后我们接到指示，要提前抵达维斯岛。我们照做了，结果几乎一整天都在那里等候。我们的船长试图联系基地询问预期的支援情况，但问题依然未得到解决。
周四时我们又被告知会有人来。结果还是无人出现。
这些经历都发生在我们为期一周的假期中。我们根据收到的指示多次更改行程，结果在等待援助的过程中浪费了大量假期时间。
基地经理还暗示，问题可能与我们的船长操作舷外机的方式有关。当时，这让我们开始怀疑他的能力，也在乘客与船长之间引发了不必要的紧张和不信任情绪。
这种糟糕的体验在退房时仍在继续。我们前往位于Marina Baotić的Navigare办公室，询问如何就游艇及包船服务出现的问题提交正式投诉。工作人员给了我们一本用于反馈其自身服务质量的投诉簿，但这并不能用来记录我们想针对游艇及包船服务提出的投诉。因此，我们未能在那儿提交投诉便离开了。
我们完全理解游艇可能会出现技术问题。如果那些问题能够得到迅速且有效的处理，我们的评价肯定会大不相同。
我们不满意的原因在于：船只送达时的状况不佳，存在诸多清洁、维护及设备方面的问题，而最糟糕的是，我们在度假期间花了大量时间等待救援服务。
仅基于我们的经历，我们不会再向Navigare Yachting Trogir租用船只，也无法向其他旅行者推荐这家公司。
我们向Navigare Yachting Trogir租船，本期望能在克罗地亚周边享受一周的航海假期。可惜的是，船只出现了诸多问题，我们大部分假期时间都花在解决这些问题上。
这些问题包括：排水系统故障导致的持续难闻气味、小艇及舷外机无法正常运作，还有破损的窗户。出现了多个问题：几台冰箱出现故障导致食物不得不被扔掉；空调只能在部分房间使用；梯子坏了；锚也出现了问题；浴室发生漏水；洗碗机无法使用；由于缺少一个金属部件，炉灶的某个火眼也无法使用。
船只交付时也很脏。餐具、刀叉以及厨房用具在使用前都必须清洗。此外，厨房的设备也相当匮乏。我们手头基本上只有一把不起眼的厨房用刀。
然而，最令人失望的是我们求助时的遭遇。
周日时我们被告知会有人在周一早上前来。结果一个人也没来。
后来我们又得知，舷外引擎已在周日晚上被更换。经我们检查，发现实际上并未更换。
周一，我们在赫瓦尔岛上等候援助，但仍然无人出现。
随后，我们被要求更改计划，周二在斯蒂尼瓦与他们碰面。最终虽然有人来了，但舷外机的问题依旧没有解决。
随后我们接到指示，要提前抵达维斯岛。我们照做了，结果几乎一整天都在那里等候。我们的船长试图联系基地询问预期的支援情况，但问题依然未得到解决。
周四时我们又被告知会有人来。结果还是无人出现。
这些经历都发生在我们为期一周的假期中。我们根据收到的指示多次更改行程，结果在等待援助的过程中浪费了大量假期时间。
基地经理还暗示，问题可能与我们的船长操作舷外机的方式有关。当时，这让我们开始怀疑他的能力，也在乘客与船长之间引发了不必要的紧张和不信任情绪。
这种糟糕的体验在退房时仍在继续。我们前往位于Marina Baotić的Navigare办公室，询问如何就游艇及包船服务出现的问题提交正式投诉。工作人员给了我们一本用于反馈其自身服务质量的投诉簿，但这并不能用来记录我们想针对游艇及包船服务提出的投诉。因此，我们未能在那儿提交投诉便离开了。
我们完全理解游艇可能会出现技术问题。如果那些问题能够得到迅速且有效的处理，我们的评价肯定会大不相同。
我们不满意的原因在于：船只送达时的状况不佳，存在诸多清洁、维护及设备方面的问题，而最糟糕的是，我们在度假期间花了大量时间等待救援服务。
仅基于我们的经历，我们不会再向Navigare Yachting Trogir租用船只，也无法向其他旅行者推荐这家公司。
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