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Delcomar的点评
点评：Be really careful when buying tickets through the website. First, the payment was unsuccessful, so I paid twice. The second payment was shown as successful, but when I tried to download the tickets, the page could not be found. There was no way for me to get the tickets — I received no email, no confirmation, nothing.
I tried to call the ticket office, but was unsuccessful. I then went personally to the ticket office in Palau. The lady working there was very unhappy and unhelpful. She gave me a phone number to call, but my call was declined after five minutes of waiting on the line. I tried the second number she gave me, but nobody answered.
I asked her what I was supposed to do and showed her proof that I had bought and paid for the tickets. She simply said she didn't know what to do and continued to ignore me.
The men organizing the transportation outside were much more helpful. They recommended that I try to cancel the payment and buy new tickets. I did so, and eventually managed to get both payments refunded. However, this was only thanks to the steps I had to take myself with my bank and PayPal, as well as several emails with the Delcomar company.
The ferry ride itself was okay, but the website and especially the experience with the lady at the ticket office completely ruined our experience. For this reason, we can only give one star.
I tried to call the ticket office, but was unsuccessful. I then went personally to the ticket office in Palau. The lady working there was very unhappy and unhelpful. She gave me a phone number to call, but my call was declined after five minutes of waiting on the line. I tried the second number she gave me, but nobody answered.
I asked her what I was supposed to do and showed her proof that I had bought and paid for the tickets. She simply said she didn't know what to do and continued to ignore me.
The men organizing the transportation outside were much more helpful. They recommended that I try to cancel the payment and buy new tickets. I did so, and eventually managed to get both payments refunded. However, this was only thanks to the steps I had to take myself with my bank and PayPal, as well as several emails with the Delcomar company.
The ferry ride itself was okay, but the website and especially the experience with the lady at the ticket office completely ruined our experience. For this reason, we can only give one star.
翻译：通过网站购买票券时一定要格外小心。起初付款失败，于是我付了两次款。第二次付款显示成功，但当我试图下载票券时，却显示页面找不到。我完全无法获取票券——既没有收到邮件，也没有任何确认信息，什么都没有。
我试着给售票处打电话，但未能接通。后来我亲自前往帕劳的售票处。那里的工作人员态度很不友善，也毫无帮助。她给了我一个电话号码让我拨打，但我在电话线那头等了五分钟后，来电还是被拒绝了。我又试着拨打她给的第二个号码，可惜无人接听。
我问她我该怎么办，还向她出示了我购买并付款的票券凭证。她只是说不知道该怎么办，然后继续对我置之不理。
外面负责安排交通工具的那些人则要热心得多。他们建议我试着取消原付款并重新购买车票。我照做了。最终我成功让两笔款项都得到了退款。不过，这全赖我亲自与银行及PayPal沟通，还给Delcomar公司发了好几封邮件才得以实现。
渡轮航行本身还算不错，但他们的网站，尤其是售票处那位女士的服务态度，彻底毁了我们的体验。正因如此，我们只能给一颗星。
我试着给售票处打电话，但未能接通。后来我亲自前往帕劳的售票处。那里的工作人员态度很不友善，也毫无帮助。她给了我一个电话号码让我拨打，但我在电话线那头等了五分钟后，来电还是被拒绝了。我又试着拨打她给的第二个号码，可惜无人接听。
我问她我该怎么办，还向她出示了我购买并付款的票券凭证。她只是说不知道该怎么办，然后继续对我置之不理。
外面负责安排交通工具的那些人则要热心得多。他们建议我试着取消原付款并重新购买车票。我照做了。最终我成功让两笔款项都得到了退款。不过，这全赖我亲自与银行及PayPal沟通，还给Delcomar公司发了好几封邮件才得以实现。
渡轮航行本身还算不错，但他们的网站，尤其是售票处那位女士的服务态度，彻底毁了我们的体验。正因如此，我们只能给一颗星。
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