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Amy M
Toe Shop Grindelwald Terminal
Grindelwald Terminal的点评
点评：Toe Shop Grindelwald Terminal has a great selection of clothing, gifts, and souvenirs, and we found several things we liked. Unfortunately, what my sister and I witnessed during our visit completely overshadowed the experience.
Around 1:00–1:30 p.m. on June 24, 2026, we watched two women who were clearly struggling with a language barrier while trying to pay. They appeared to be attempting to pay with euros when Swiss francs were required. Rather than calmly explaining the situation or helping them understand, the cashier with curly hair repeatedly waved their money in front of them and said, “Swiss money. Swiss money. Swiss money,” in what came across as a mocking and demeaning tone.
The two women looked embarrassed and eventually walked away. After they left, the cashier and her blonde coworker laughed together and mocked them right in front of us. I was so uncomfortable that I told them it was rude to make fun of customers before leaving.
Language barriers and unfamiliar currencies can be confusing, especially for tourists. Customer service employees should be patient and helpful, not humiliating. As someone who witnessed the entire interaction, it genuinely appeared to me that the women were being mocked because they were foreigners, which made the situation even more upsetting.
I hope management addresses this, because no customer deserves to be treated that way.
Around 1:00–1:30 p.m. on June 24, 2026, we watched two women who were clearly struggling with a language barrier while trying to pay. They appeared to be attempting to pay with euros when Swiss francs were required. Rather than calmly explaining the situation or helping them understand, the cashier with curly hair repeatedly waved their money in front of them and said, “Swiss money. Swiss money. Swiss money,” in what came across as a mocking and demeaning tone.
The two women looked embarrassed and eventually walked away. After they left, the cashier and her blonde coworker laughed together and mocked them right in front of us. I was so uncomfortable that I told them it was rude to make fun of customers before leaving.
Language barriers and unfamiliar currencies can be confusing, especially for tourists. Customer service employees should be patient and helpful, not humiliating. As someone who witnessed the entire interaction, it genuinely appeared to me that the women were being mocked because they were foreigners, which made the situation even more upsetting.
I hope management addresses this, because no customer deserves to be treated that way.
翻译：格林德瓦火车站的Toe Shop商店里有很多衣服、礼品和纪念品，我们淘到了几件喜欢的东西。可惜的是，我和妹妹在购物过程中目睹的一件事，完全破坏了我们原本美好的购物体验。
2026年6月24日下午1点到1点半左右，我们看到两位女士在付款时明显遇到了语言障碍。她们似乎想用欧元支付，但商店要求使用瑞士法郎。收银员没有冷静地解释情况或帮助她们理解，而是反复地在她们面前挥舞着她们的钱，用一种嘲讽和贬低的语气说着：“瑞士法郎。瑞士法郎。瑞士法郎。”
两位女士看起来很尴尬，最后离开了。她们走后，收银员和她的金发同事当着我们的面一起嘲笑她们。我感到非常不舒服，在离开前告诉她们取笑顾客是很不礼貌的。
语言障碍和陌生的货币可能会让人感到困惑，尤其对于游客而言。客服人员应该耐心且乐于助人，而不是羞辱顾客。作为全程目睹此事的人，我真切地感受到，这些女性因为是外国人而遭到嘲笑，这让情况更加令人愤慨。
我希望管理层能够重视此事，因为任何顾客都不应该受到这样的对待。
2026年6月24日下午1点到1点半左右，我们看到两位女士在付款时明显遇到了语言障碍。她们似乎想用欧元支付，但商店要求使用瑞士法郎。收银员没有冷静地解释情况或帮助她们理解，而是反复地在她们面前挥舞着她们的钱，用一种嘲讽和贬低的语气说着：“瑞士法郎。瑞士法郎。瑞士法郎。”
两位女士看起来很尴尬，最后离开了。她们走后，收银员和她的金发同事当着我们的面一起嘲笑她们。我感到非常不舒服，在离开前告诉她们取笑顾客是很不礼貌的。
语言障碍和陌生的货币可能会让人感到困惑，尤其对于游客而言。客服人员应该耐心且乐于助人，而不是羞辱顾客。作为全程目睹此事的人，我真切地感受到，这些女性因为是外国人而遭到嘲笑，这让情况更加令人愤慨。
我希望管理层能够重视此事，因为任何顾客都不应该受到这样的对待。
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