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Relax51****
Awful experience and aggressive staff
Kassiopi Cove Indoor Soft Play Centre的点评
点评：I don’t usually complain, but on this occasion I feel it is fair to share my experience, as it was truly awful.
I came to order food from the counter, where a broken chair was stored nearby. There was no warning sign, and unfortunately my 3-year-old child sat on it and fell. Thankfully, my little one was okay. One of the three girls at the counter asked if my child was alright, and I said yes. I then tried to rise a concern that for basic health and safety reasons, a damaged chair should not be left in an area accessible to litlle kids, especially without any warning sign. However, it was intentionally ignored by three of them.
I then spoke to the manager, who was a lovely lady. She apologised immediately and explained the situation with the chair. At that point, it seemed like the health and safety concern had been addressed.
Unfortunately, the situation escalated further. The staff member who served me at the counter later brought our order to the table and threw the sweets onto the table where I was sitting with my little child. This was extremely aggressive and completely unacceptable behaviour, especially in front of a small child. Other customers witnessed it and were visibly shocked.
The level of disrespect shown by certain staff members is very concerning. With this kind of attitude, they should not be working in an environment where children are present. I genuinely feel sorry for the business owner and the manager, as it is clear that some members of staff are unprofessional and damaging the reputation of what should be a welcoming soft play environment.
I came to order food from the counter, where a broken chair was stored nearby. There was no warning sign, and unfortunately my 3-year-old child sat on it and fell. Thankfully, my little one was okay. One of the three girls at the counter asked if my child was alright, and I said yes. I then tried to rise a concern that for basic health and safety reasons, a damaged chair should not be left in an area accessible to litlle kids, especially without any warning sign. However, it was intentionally ignored by three of them.
I then spoke to the manager, who was a lovely lady. She apologised immediately and explained the situation with the chair. At that point, it seemed like the health and safety concern had been addressed.
Unfortunately, the situation escalated further. The staff member who served me at the counter later brought our order to the table and threw the sweets onto the table where I was sitting with my little child. This was extremely aggressive and completely unacceptable behaviour, especially in front of a small child. Other customers witnessed it and were visibly shocked.
The level of disrespect shown by certain staff members is very concerning. With this kind of attitude, they should not be working in an environment where children are present. I genuinely feel sorry for the business owner and the manager, as it is clear that some members of staff are unprofessional and damaging the reputation of what should be a welcoming soft play environment.
翻译：我通常不抱怨，但这次的经历实在太糟糕了，我觉得有必要分享一下。
我去柜台点餐，旁边放着一把破椅子。没有任何警示标志，不幸的是，我三岁的孩子坐上去摔倒了。谢天谢地，孩子没事。柜台的三个女孩中有一个问我孩子是否安好，我说没事。然后我试图提出一个问题：出于基本的健康和安全考虑，破椅子不应该放在小孩容易接触到的地方，尤其是在没有任何警示标志的情况下。然而，她们三个却故意无视了我的意见。
之后我去找了经理，她是一位很和蔼的女士。她立即道歉并解释了椅子的情况。当时，我觉得健康和安全问题似乎已经解决了。
不幸的是，事情并没有就此结束。后来，之前在柜台为我服务的服务员把我们的餐点端到桌上时，竟然把糖果扔到了我和孩子坐着的桌子上。这种行为极其恶劣，完全不可接受，尤其是在一个小孩面前。其他顾客目睹了这一切，都感到非常震惊。
某些员工表现出的不尊重令人担忧。他们这种态度，根本不适合在有儿童在场的场所工作。我真心同情这家店的老板和经理，因为很明显，部分员工缺乏职业素养，损害了这家本应温馨舒适的儿童游乐场所的声誉。
我去柜台点餐，旁边放着一把破椅子。没有任何警示标志，不幸的是，我三岁的孩子坐上去摔倒了。谢天谢地，孩子没事。柜台的三个女孩中有一个问我孩子是否安好，我说没事。然后我试图提出一个问题：出于基本的健康和安全考虑，破椅子不应该放在小孩容易接触到的地方，尤其是在没有任何警示标志的情况下。然而，她们三个却故意无视了我的意见。
之后我去找了经理，她是一位很和蔼的女士。她立即道歉并解释了椅子的情况。当时，我觉得健康和安全问题似乎已经解决了。
不幸的是，事情并没有就此结束。后来，之前在柜台为我服务的服务员把我们的餐点端到桌上时，竟然把糖果扔到了我和孩子坐着的桌子上。这种行为极其恶劣，完全不可接受，尤其是在一个小孩面前。其他顾客目睹了这一切，都感到非常震惊。
某些员工表现出的不尊重令人担忧。他们这种态度，根本不适合在有儿童在场的场所工作。我真心同情这家店的老板和经理，因为很明显，部分员工缺乏职业素养，损害了这家本应温馨舒适的儿童游乐场所的声誉。
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