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Jasmeet P
Worst customer care - transfer your details to 3rd party with your concent
Go Cars的点评
点评：The worst company and rude staff. Do not want to listen and keep talking, making you frustrated and then terminate the call.
This happened today with me. I booked a taxi with them for the last long time with an app, and today they don't have any. I didn't know, as no one contacted me. They passed my information to the 3rd party and i paid £10 today. i normally paid £6.00.
When I called the company, 3 people talked to me and the last woman talking to me didn't let me talk and her tone was so rude. I asked her to refund my £4 as it's not fair that you charge me something your fault. You should contact me and let me know before transferring the data, so her answer was that the APP wasn't working, and it went to the 3rd party to book a taxi. I don't understand and am still confused. If APP wasn't working, then how come the 3rd party knew where they had to pick and drop me?
And again I said refund the money. Then she told me it's mentioned in the terms and conditions and not going to refund the money.
The drivers are good, but some people working in the office are the worst ones. She didn't give me her name.
For your information, I book a taxi every day and pay £12 for pick and drop, but look what they do to a loyal customer. Wherever I go, I book a taxi with them. Very unfair. I am so upset and disheartened.
This happened today with me. I booked a taxi with them for the last long time with an app, and today they don't have any. I didn't know, as no one contacted me. They passed my information to the 3rd party and i paid £10 today. i normally paid £6.00.
When I called the company, 3 people talked to me and the last woman talking to me didn't let me talk and her tone was so rude. I asked her to refund my £4 as it's not fair that you charge me something your fault. You should contact me and let me know before transferring the data, so her answer was that the APP wasn't working, and it went to the 3rd party to book a taxi. I don't understand and am still confused. If APP wasn't working, then how come the 3rd party knew where they had to pick and drop me?
And again I said refund the money. Then she told me it's mentioned in the terms and conditions and not going to refund the money.
The drivers are good, but some people working in the office are the worst ones. She didn't give me her name.
For your information, I book a taxi every day and pay £12 for pick and drop, but look what they do to a loyal customer. Wherever I go, I book a taxi with them. Very unfair. I am so upset and disheartened.
翻译：这家公司太差劲了，员工态度恶劣。他们根本不听我说话，一直自顾自地说个不停，让我很恼火，然后就挂断电话。
今天我就遇到了这种情况。我之前一直用他们的App叫车，但今天他们居然没车了。我事先毫不知情，因为没人联系我。他们把我的信息转给了第三方，结果我今天被收了10英镑。我平时只付6英镑。
我打电话给公司，接电话的有三个人，最后一个女的根本不让我说话，语气也很恶劣。我要求她退还我4英镑，因为你们的错，不应该收我的钱。你们应该在转移数据之前联系我并告知情况。她的解释是App出了问题，所以才转给了第三方叫车。我完全不明白，现在还很困惑。如果App出了问题，第三方怎么知道我在哪里上下车呢？
我再次要求退款。然后她告诉我条款里写得很清楚，不会退款。
司机都不错，但是办公室里有些人态度很差。她没告诉我她的名字。
我每天都叫出租车，每次接送一共12英镑，看看他们怎么对待一个老顾客。我去哪儿都用他们的车。太不公平了。我非常生气，非常失望。
今天我就遇到了这种情况。我之前一直用他们的App叫车，但今天他们居然没车了。我事先毫不知情，因为没人联系我。他们把我的信息转给了第三方，结果我今天被收了10英镑。我平时只付6英镑。
我打电话给公司，接电话的有三个人，最后一个女的根本不让我说话，语气也很恶劣。我要求她退还我4英镑，因为你们的错，不应该收我的钱。你们应该在转移数据之前联系我并告知情况。她的解释是App出了问题，所以才转给了第三方叫车。我完全不明白，现在还很困惑。如果App出了问题，第三方怎么知道我在哪里上下车呢？
我再次要求退款。然后她告诉我条款里写得很清楚，不会退款。
司机都不错，但是办公室里有些人态度很差。她没告诉我她的名字。
我每天都叫出租车，每次接送一共12英镑，看看他们怎么对待一个老顾客。我去哪儿都用他们的车。太不公平了。我非常生气，非常失望。
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