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Brian J
Bus Trip refused access- no refund provided.
Supreme Travel Ltd的点评
点评：Not good.
I would urge the decision makers at this Company to remember that although you may never see your visitors again; they still deserve a functional level of respect and an adherence to basic common practice.
We had two bus routes booked; a RED and a BLUE. The red we went on a great bus ride stopping off at some key places. We attempted to access the BLUE journey the next day and the Bus Driver made no attempt to stop, and subsequently gave us the impression there was a level of enjoyment in the refusal to stop for us.
As we could not utilize the service- we went to where we bought the tickets for a refund. I was advised to phone the number on the leaflets.
We were told to go back to the service stand and ask the Gentleman there for a refund. He reiterated he could no offer a refund.
I had them speak to each other on the phone- the outcome was that no refund could be offered.
I have emailed their "complaints" email and have had nothing back for 3 days currently.
I would urge anyone visiting Malta to read this review of this Company- as in my opinion, they are not operating with any integrity and they feel they have the right to keep your money and refuse a service. I might remind them they are part of the EU and should comply with right to refund if they have refused us entry to the bus...!
I have family visiting Malta next month and i have urged them to be careful and not to use this Company.
I hope this review reaches tourists unsure if to use their services
And for the avoidance of doubt; i have attached a picture of the leaflet below.
I would urge the decision makers at this Company to remember that although you may never see your visitors again; they still deserve a functional level of respect and an adherence to basic common practice.
We had two bus routes booked; a RED and a BLUE. The red we went on a great bus ride stopping off at some key places. We attempted to access the BLUE journey the next day and the Bus Driver made no attempt to stop, and subsequently gave us the impression there was a level of enjoyment in the refusal to stop for us.
As we could not utilize the service- we went to where we bought the tickets for a refund. I was advised to phone the number on the leaflets.
We were told to go back to the service stand and ask the Gentleman there for a refund. He reiterated he could no offer a refund.
I had them speak to each other on the phone- the outcome was that no refund could be offered.
I have emailed their "complaints" email and have had nothing back for 3 days currently.
I would urge anyone visiting Malta to read this review of this Company- as in my opinion, they are not operating with any integrity and they feel they have the right to keep your money and refuse a service. I might remind them they are part of the EU and should comply with right to refund if they have refused us entry to the bus...!
I have family visiting Malta next month and i have urged them to be careful and not to use this Company.
I hope this review reaches tourists unsure if to use their services
And for the avoidance of doubt; i have attached a picture of the leaflet below.
翻译：情况不妙。
我恳请贵公司决策者们记住，即便你们可能再也见不到乘客，他们仍然理应得到应有的尊重和基本的礼仪规范。
我们预订了两条公交线路：红色线路和蓝色线路。乘坐红色线路时，我们享受了一段美好的旅程，沿途停靠了一些重要景点。第二天，我们尝试乘坐蓝色线路，但司机没有停车，而且似乎还乐于拒绝停车。
由于无法乘坐，我们前往购票处办理退款。工作人员建议我拨打宣传单上的电话号码。
我们被告知返回服务台，向那里的工作人员申请退款。他再次重申无法退款。
我让他们打电话沟通，最终结果是无法退款。
我已向他们的“投诉”邮箱发送了邮件，但至今三天仍未收到回复。
我强烈建议所有计划前往马耳他的游客阅读这篇关于这家公司的评论——在我看来，他们毫无诚信可言，并且自认为有权扣留乘客的钱款并拒绝提供服务。我还要提醒他们，他们是欧盟成员国，如果拒绝乘客上车，就应该遵守退款规定！
我的家人下个月要去马耳他，我已经叮嘱他们务必谨慎，不要选择这家公司。
我希望这篇评论能够引起那些正在犹豫是否选择这家公司的游客的注意。
为了避免任何误解，我附上了他们的宣传单照片。
我恳请贵公司决策者们记住，即便你们可能再也见不到乘客，他们仍然理应得到应有的尊重和基本的礼仪规范。
我们预订了两条公交线路：红色线路和蓝色线路。乘坐红色线路时，我们享受了一段美好的旅程，沿途停靠了一些重要景点。第二天，我们尝试乘坐蓝色线路，但司机没有停车，而且似乎还乐于拒绝停车。
由于无法乘坐，我们前往购票处办理退款。工作人员建议我拨打宣传单上的电话号码。
我们被告知返回服务台，向那里的工作人员申请退款。他再次重申无法退款。
我让他们打电话沟通，最终结果是无法退款。
我已向他们的“投诉”邮箱发送了邮件，但至今三天仍未收到回复。
我强烈建议所有计划前往马耳他的游客阅读这篇关于这家公司的评论——在我看来，他们毫无诚信可言，并且自认为有权扣留乘客的钱款并拒绝提供服务。我还要提醒他们，他们是欧盟成员国，如果拒绝乘客上车，就应该遵守退款规定！
我的家人下个月要去马耳他，我已经叮嘱他们务必谨慎，不要选择这家公司。
我希望这篇评论能够引起那些正在犹豫是否选择这家公司的游客的注意。
为了避免任何误解，我附上了他们的宣传单照片。
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