点评:On contact these guys we had a positive experience and felt comfortable booking with them. I spent time asking about if our itinerary would be as quoted but was assured it was all OK. This changed when we arrived in country we were informed that there was a lodge change and our finally destination which should of been 3 nights at Lemala Wildwater Lodge was going to be 2 nights and we’d spend an additional lodge on route. We had no option but to go along with this but why not tell us before hand! Day one started over an hour late and our driver struggled to stay awake at the wheel this was a theme during our trip and at times we had to ask them to stop the vehicle. Our first change of lodge was a downgrade from a 4 to 2 star lodge. The surprise came when we reached Bwindi a change we happened been told about and we could se why again this a downgrade again from. 4 to a 2 star lodge. At this point we felt completely robbed! We looked our selves to see if there was availability at our finally lodge as we felt the changes had been made to save money and we found this was plenty of availability so much so we ended up having an extra night but guess what I had to pay extra! So an amazing trip to a wonderful country was spoiled by a unprofessional operator.
翻译:联系这些家伙后,我们获得了积极的体验,并感到很放心地向他们预订。我花了一些时间询问我们的行程是否与报价一致,但他们保证一切都没问题。当我们到达该国时,情况发生了变化,我们被告知旅馆发生了变化,我们最终的目的地应该是在 Lemala Wildwater Lodge 住 3 晚,但要住 2 晚,而且我们会在途中再住一间旅馆。我们别无选择,只能接受,但为什么不提前告诉我们呢!第一天出发晚了一个多小时,我们的司机努力保持清醒,这是我们旅行中的常见问题,有时我们不得不要求他们停车。我们第一次更换旅馆是从 4 星级旅馆降级到 2 星级旅馆。当我们到达布温迪时,我们感到惊讶,我们碰巧被告知了这一变化,我们明白了为什么再次从 4 星级旅馆降级到 2 星级旅馆。此时,我们感觉完全被抢劫了!我们自己查看了我们最终入住的旅馆是否有空房,因为我们觉得这些改变是为了省钱,我们发现空房很多,所以我们最后多住了一晚,但你猜怎么着,我不得不多付钱!所以,一次前往美妙国家的精彩旅行被一个不专业的经营者破坏了。