点评:We recently had a very bad experience with IPC Travel. We booked a 6-day tour of Sierra Leone with this agency many months in advance. We are Spanish and contacted Sherin EL KOUSSA through their email. Once we had all the details of the trip, we made a deposit via bank transfer to a French account number that Sherin sent us. However, after a few days, they told us they hadn't received the money and that the account number didn't belong to the agency. Apparently, their email had been hacked. After what happened, we lost €1,522. They allegedly had a data breach in their email security and are not responsible for anything. I asked them if they had insurance for these cases, and they didn't respond to us on this matter. Even so, I asked them to adjust the final price of the trip slightly, in consideration of the money we lost, and they didn't respond to us about this either. We contacted this agency because, according to their reviews, it's supposedly the best in Sierra Leone, but here's my experience with them. We travel a lot, visiting many countries around the world, always directly with local agencies, and nothing like this has ever happened to us.
翻译:我们最近在IPC Travel旅行社的经历非常糟糕。几个月前,我们通过这家旅行社预订了为期6天的塞拉利昂之旅。我们是西班牙人,通过电子邮件联系了Sherin EL KOUSSA。在确认了所有行程细节后,我们通过银行转账将定金汇到了Sherin提供的法国账户。然而,几天后,他们却告知我们并未收到款项,并且该账户并非旅行社所有。显然,他们的邮箱被盗了。事件发生后,我们损失了1522欧元。他们声称是邮箱安全系统遭到入侵,并且不承担任何责任。我询问他们是否有针对此类情况的保险,但他们没有回复。即便如此,我还是要求他们考虑到我们的损失,稍微调整一下最终的行程价格,但他们同样没有回复。我们选择这家旅行社是因为根据他们的评价,他们似乎是塞拉利昂最好的旅行社,但以下是我的亲身经历。我们经常旅行,到访过世界各地的许多国家,总是直接与当地旅行社合作,但从未发生过这样的事情。