点评:We recently had a very bad experience with IPC Travel. We booked a 6-day tour of Sierra Leone with this agency many months in advance. We are Spanish and contacted Sherin EL KOUSSA through their email. Once we had all the details of the trip, we made a deposit via bank transfer to a French account number that Sherin sent us. However, after a few days, they told us they hadn't received the money and that the account number didn't belong to the agency. Apparently, their email had been hacked. After what happened, we lost €1,522. They allegedly had a data breach in their email security and are not responsible for anything. I asked them if they had insurance for these cases, and they didn't respond to us on this matter. Even so, I asked them to adjust the final price of the trip slightly, in consideration of the money we lost, and they didn't respond to us about this either. We contacted this agency because, according to their reviews, it's supposedly the best in Sierra Leone, but here's my experience with them. We travel a lot, visiting many countries around the world, always directly with local agencies, and nothing like this has ever happened to us.
翻译:我们最近在IPC Travel的体验非常糟糕。我们提前几个月通过这家旅行社预订了塞拉利昂的六日游。我们是西班牙人,通过Sherin EL KOUSSA的邮件联系了他们。了解了行程的所有细节后,我们通过银行转账将款项汇入Sherin发给我们的一个法国账号。然而,几天后,他们告诉我们没有收到款项,而且这个账号不属于他们。显然,他们的邮箱被黑客入侵了。之后,我们损失了1522欧元。他们声称他们的邮箱安全系统存在数据泄露,因此不承担任何责任。我问他们是否有针对此类情况的保险,但他们没有就此事回复我们。即便如此,考虑到我们损失的金额,我还是要求他们稍微调整一下最终的行程价格,但他们也没有回复我们。我们联系这家旅行社是因为,根据他们的评价,他们号称是塞拉利昂最好的旅行社,以下是我与他们合作的体验。我们经常旅行,访问过世界许多国家,总是直接与当地机构联系,但从来没有发生过这样的事情。