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资质规则
旅行
账户
David M
strict return policy, outright hostile management, high prices on some items
Bucee's的点评
点评：I used to spend about $300 or more a month at this location between fuel and food. Mostly on gas. I've been coming here since it opened many years ago. One day I accidentally picked up the wrong sandwich unknowingly and just realized it immediately after paying. I figured no problem they would just exchange it since it was the same price, unopened, and I was still at the counter in front of the employee. I was wrong. The employee called the assistant manager Katheryn (who refused to give her last name or any employee number to further identify her, but she did come right away) who denied the exchange or refund. I was shocked and genuinely did not expect it to be an issue. I ended up walking out with nothing and just left the food and never came back. Apparently there is a small sign behind some of the cashiers which explains something like no refunds or exchanges on food items. But the sign is small enough where many would not be able to read it.
Besides this poor experience, I feel the prices are starting to get out of control on some of the items. The company also seems to be shifting to a more hostile stance towards their customers. For instance they no longer allow customers to go inside to pay with a card and instead force them to pay at the pump. This seems reasonable but some people are afraid of card skimmers or outrageous authorization holds on their cards. So they refuse to pay at the pump. Buccee's no longer wants to accommodate them. And this seems to match the overall corporate culture there, especially lately. It feels military-like with strict policies. The customer is no longer right and efforts to make the customer happy have taken a backseat to profits and following strict policies.
Besides this poor experience, I feel the prices are starting to get out of control on some of the items. The company also seems to be shifting to a more hostile stance towards their customers. For instance they no longer allow customers to go inside to pay with a card and instead force them to pay at the pump. This seems reasonable but some people are afraid of card skimmers or outrageous authorization holds on their cards. So they refuse to pay at the pump. Buccee's no longer wants to accommodate them. And this seems to match the overall corporate culture there, especially lately. It feels military-like with strict policies. The customer is no longer right and efforts to make the customer happy have taken a backseat to profits and following strict policies.
翻译：我以前每月在这家店消费至少300美元，包括加油和吃饭，大部分都花在了加油上。这家店开业以来我就一直光顾。有一天，我不小心拿错了三明治，付完钱才发现。我想应该没问题，价格一样，而且还没开封，当时我还在柜台前，店员就在旁边，他们应该会给我换一个。结果我错了。店员叫来了助理经理凯瑟琳（她拒绝透露自己的姓氏和员工编号，但她确实很快就过来了），凯瑟琳拒绝退款或换货。我当时很震惊，真的没想到会这样。最后我什么也没买就走了，把食物留在了店里，之后再也没来过。据说有些收银台后面贴着个小告示，写着食品不退不换之类的。但是告示太小了，很多人都看不清。
除了这次糟糕的经历，我觉得这家店有些东西的价格也开始失控了。这家公司似乎对顾客的态度也变得更加敌对。例如，他们不再允许顾客进店刷卡付款，而是强制顾客在加油机旁付款。这看似合理，但有些人担心信用卡被盗刷或被冻结过多的授权，所以拒绝在加油机旁付款。Buccee's 不再愿意为他们提供便利。这似乎与该公司的整体企业文化相符，尤其是在最近一段时间。公司氛围如同军事化，政策严苛。顾客不再是第一位的，利润和严格的规章制度凌驾于顾客满意度之上。
除了这次糟糕的经历，我觉得这家店有些东西的价格也开始失控了。这家公司似乎对顾客的态度也变得更加敌对。例如，他们不再允许顾客进店刷卡付款，而是强制顾客在加油机旁付款。这看似合理，但有些人担心信用卡被盗刷或被冻结过多的授权，所以拒绝在加油机旁付款。Buccee's 不再愿意为他们提供便利。这似乎与该公司的整体企业文化相符，尤其是在最近一段时间。公司氛围如同军事化，政策严苛。顾客不再是第一位的，利润和严格的规章制度凌驾于顾客满意度之上。
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