点评:My partner and I traveled to Cahuita, Costa Rica and decided to use Willie’s Tours to cross the border from Costa Rica to Panamá. We were immensely disappointed by the lack of professionalism and communication, from the employees working the front desk to the drivers assigned to take us to the Panamanian border. On several occasions, the narrative we were fed changed. For example, the first time we went directly to Willie’s Tours’ office we were told that under no circumstances would we be able to pay with a credit card and we would have to pay with cash. Luckily, we were quick to communicate with our AirBnB host who informed us that as a small business, Willie’s Tours was obligated to allow us to use a card and we were likely being misled. Half an hour later, we returned to Willie’s Tours and paid with a credit card where the same employee told us we would absolutely be able to pay with a credit card. We were also assigned a driver who was unprofessional in his language, tone and midway through the trip, made us change vehicles because of our luggage (two large suitcases). At the time of the booking, I asked if our suitcases would be an issue and was assured they wouldn’t be. We were informed one day prior to leaving Bocas del Toro, Panamá that we would have to pay an additional fee because of our luggage. It seemed rather unfortunate and targeted given that all other passengers we traveled with had similar types and sizes of luggage. We thoroughly checked the website and there is no mention of any additional fees for luggage. We would wholeheartedly recommend looking elsewhere for transportation to Bocas Del Toro and would warn anyone thinking of booking with Willie’s Tours not to.
翻译:我和我的伙伴前往哥斯达黎加的卡维塔,并决定使用 Willie's Tours 从哥斯达黎加穿越边境到巴拿马。从前台工作人员到分配带我们前往巴拿马边境的司机,我们对缺乏专业精神和沟通感到非常失望。有好几次,我们所听到的叙述都发生了变化。例如,我们第一次直接去 Willie's Tours 的办公室时,被告知在任何情况下都不能用信用卡付款,必须用现金支付。幸运的是,我们很快就与爱彼迎房东取得了联系,他们告诉我们,作为一家小型企业,Willie's Tours 有义务允许我们使用信用卡,但我们很可能被误导了。半小时后,我们回到 Willie's Tours 并用信用卡付款,同一位员工告诉我们我们绝对可以用信用卡付款。我们还被指派了一位司机,他的语言、语气和行程中途都不专业,因为我们的行李(两个大行李箱)而让我们换车。在预订时,我问我们的行李箱是否会成为问题,并得到保证不会有问题。我们在离开巴拿马博卡斯德尔托罗的前一天被告知,由于我们的行李,我们需要支付额外的费用。鉴于我们同行的所有其他乘客都有类似类型和尺寸的行李,这似乎相当不幸且有针对性。我们仔细检查了网站,没有提到任何额外的行李费用。我们竭诚建议您在其他地方寻找前往博卡斯德尔托罗的交通,并警告任何想要通过 Willie’s Tours 预订的人不要这样做。