点评:We made a reservation with Don Rafa several months in advance after seeing YouTube videos of travellers recommending them as both a campsite and as a tour operator. The communication prior to arriving was great. However, I contacted them a day prior asking if it was okay if we arrived to camp a day earlier than expected. They said no problem, and that someone would be there when we arrived to show us what was what. I also contacted them and asked if there was a night tour in the area that we could do to see snakes, spiders etc. The owner replied and said yes, wear long trousers etc. When I asked how much it was, Michael replied and said we don’t usually offer night tours so I don’t know how much it is, I will need to talk to the owner to find out what he’s on about… We arrived around 3.45/4pm and I told the guy who was there that we had a reservation for camping and for a tour in a couple of days. He was very confused and didn’t really understand. He obviously hadn’t been informed that we were coming as I told him we had been talking to someone called Michael and that he said it was okay for us to arrive early. Whilst they didn’t speak English, I did say everything in Spanish and also Google translated so they could read it too, but they still had absolutely no idea who we were or what we were doing and they also had no idea who Michael was…so we were beginning to wonder if we were in the right place. Also no info still about this supposed night tour…
I messaged the WhatsApp to ask if they could send a pin to the correct location to make sure we were in the right place as we were feeling increasingly more uncomfortable. No reply as office hours are until 3pm. Eventually I managed to get onto their wifi and check the images etc to make sure it definitely matched, which it did. Anyway, the camping facilities are very basic, which is fine, but the shower block is very dingy, unclean and needs work. The dogs that are there are absolutely adorable and have a lovely temperament, I wanted to take every single one of them home, but they don’t look very well cared for…they had ticks in their coats and one of them was really unsteady on its feet.
We left the campsite to head to our activity elsewhere for the day. As we had made a reservation for camping for 3 nights, when we returned we expected that we would pitch up in the same spot we were given the night before and that they would know who we were again…but no! We arrived for our second night of camping to find a big group of teenagers in tents were put onto the spot we had been told to stay at, and where we had left some of our things. The older guy didn’t recognise us at all, but the young lad showed us to our new pitch. This wouldn’t have been a problem, but it was all rather strange given that we had specifically booked for 3 nights of camping and that there seemed to be absolutely no communication between Michael who I was whatsapping and whoever the people were who were at the camp after 3pm.
Earlier that day I asked what time we needed to be ready for our tour the next morning. We didn’t get a reply until the morning we were meant to be doing the tour. At which point we didn’t want to hang around any longer. It was so totally disorganised and it gave us no confidence whatsoever that the tour itself would be worth the money. The set up was very strange and we all left with a sense of confusion! It was all a bit bodged and not really put together very well.
翻译:在看到旅行者推荐他们作为露营地和旅行社的 YouTube 视频后,我们提前几个月向 Don Rafa 预订了房间。到达之前的沟通很棒。然而,我提前一天联系了他们,询问我们是否可以比预期早一天到达营地。他们说没问题,当我们到达时会有人在那里向我们展示什么是什么。我还联系了他们,询问该地区是否有夜游,可以看蛇、蜘蛛等。店主回答说可以,穿长裤等。当我问多少钱时,迈克尔回答说我们通常不提供夜间旅游,所以我不知道多少钱,我需要和店主谈谈,了解他在做什么……我们下午 3.45/4 点左右到达,我告诉在那里的那个人我们预订了露营和几天后的旅行。他很困惑,不太明白。他显然没有被告知我们要来,因为我告诉他我们一直在和一个叫迈克尔的人交谈,他说我们可以早点到达。虽然他们不会说英语,但我确实用西班牙语说了所有内容,而且还用谷歌翻译,这样他们也可以阅读,但他们仍然完全不知道我们是谁或我们在做什么,他们也不知道迈克尔是谁……所以我们开始怀疑我们是否来对地方了。也没有关于这个所谓的夜间旅行的信息......
我给 WhatsApp 发了消息,询问他们是否可以将图钉发送到正确的位置,以确保我们处于正确的位置,因为我们感觉越来越不舒服。由于办公时间截止到下午 3 点,所以没有回复。最终我设法连接到他们的wifi并检查图像等以确保它绝对匹配,它确实做到了。不管怎样,露营设施很基本,这很好,但淋浴间很脏,不干净,需要修理。那里的狗非常可爱,气质也很可爱,我想把它们每只都带回家,但它们看起来并没有得到很好的照顾……它们的皮毛上有蜱虫,其中一只真的站不稳。它的脚。
我们离开露营地前往其他地方进行当天的活动。由于我们预订了 3 晚的露营,当我们回来时,我们希望我们能在前一天晚上的同一个地点扎营,他们会再次知道我们是谁……但没有!我们到达露营的第二天晚上,发现一大群住在帐篷里的青少年被安排在我们被告知要呆的地方,我们也在那里留下了一些东西。年长的家伙根本不认识我们,但年轻的小伙子带我们去了新球场。这本来不是问题,但考虑到我们专门预订了 3 晚的露营,而且我正在发短信的迈克尔和在场的人之间似乎完全没有任何沟通,这一切都相当奇怪。下午3点后扎营。
那天早些时候,我问我们需要什么时间为第二天早上的旅行做好准备。直到我们打算参观的那天早上我们才收到回复。那时我们不想再徘徊了。它是如此完全混乱,它让我们对这次旅行本身是否物有所值没有任何信心。布置很奇怪,我们都带着一种困惑的感觉离开了!这一切都有点犹豫,并且没有真正很好地组合在一起。