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Cruiser6793776****
Great food but miserable staff.
Roskilly's Farm的点评
点评：We have eaten quite a few times at Roskilly's and always loved it but this time was different. On Saturday we spent over £200 on food for our party of 4 adults and 5 children and just was so unimpressed by the staff and the attitude that it took away from the quality of the food and the quality of the kitchen (fire BBQ) kitchen staff. We waited at the table for 30 minutes and no one came (menu says after 5pm its table service) and so walked in side and asked if we needed to order at the till. The reply was 'of course you do' - then after ordering I was given the card machine with 4 options of gratuity (5/10/15/20%) before I could continue. I opted for 5% just to be able to pay but suggested for tips table service should be offered. No reply. Then we received the foods and after finishing no one came to clear up, see if we were okay, see if the food was okay etc. Just nothing.
Then we bought ice creams and the kids had vouchers from dinner and the person serving did not even say hello. Just give me the ticket before I make your ice-cream, any children's indecision was met with frustration. We then sat outside and walked of when finished. I felt sad for how bad the customer service was when spending over £200 and its with reluctance I decided to write this review. Maybe moral is just very low at Roskillys but it was the opposite of how its marketed.
Then we bought ice creams and the kids had vouchers from dinner and the person serving did not even say hello. Just give me the ticket before I make your ice-cream, any children's indecision was met with frustration. We then sat outside and walked of when finished. I felt sad for how bad the customer service was when spending over £200 and its with reluctance I decided to write this review. Maybe moral is just very low at Roskillys but it was the opposite of how its marketed.
翻译：我们曾在Roskilly's用餐过好几次，每次都很满意。但这次却大不相同。周六那天，我们一家四名大人加五名小孩在那里用餐，花费了200多英镑。然而，服务人员的态度实在让人失望，这大大破坏了食物本身以及厨房团队（负责烧烤的厨师们）的专业水准。我们在桌边等了30分钟，却无人前来服务（菜单上写明下午5点后提供餐桌服务），于是我们走进店内询问是否需要在收银台点餐。回复是“当然要给啦”——点完餐后，在我能继续操作之前，店员递给我一台刷卡机，上面有4种小费比例选项（5%/10%/15%/20%）。我为了能付款只能选择了5%。不过我提议说，既然提供的是桌边服务，那就应该设置小费选项才对。但没有任何回复。后来我们收到了食物，吃完后却没人来收拾餐桌，也没人来询问我们是否满意、食物是否合口味等等。什么都没有。之后我们买了冰淇淋，孩子们也有晚餐时拿到的代金券，但售货员甚至连招呼都没打。他只说：“先做冰淇淋前请把券给我。”面对孩子们的犹豫不决，他则显得很不耐烦。买完后我们坐在外面，吃完就离开了。花了200多英镑，却得到如此糟糕的客户服务，我真感到难过。我也是勉强才决定写下这条评论。或许Roskillys的服务水平确实很差，这与他们的宣传完全背道而驰。
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