点评:This was my first visit to the estate and it was disappointing. I visited with my wife, daughter in law and two grandchildren. I booked in at the office. There was quite a young boy at reception. He wasn’t very informative. He asked if I wanted to see the animals at the Ark as it’s an additional cost of £2, but well worth it. I had to ask about the amenities and where he’d recommend for my two young grandchildren. He suggested the pirate ship. He advised taking the blue trail to the pirate ship, which we did. I asked if there was a map. There was a colour one at reception but none available as a hand out. I took a photo of it for reference. The young lad said that it was out of date, which explained why the walks had different coloured names from what was on the trails and why I couldn’t find the blue walk he recommended to us on the map. He did point me in the direction and I found the signage.
As it was my first visit I never realised the terrain is not particularly buggy friendly, but as the recent weather had been dry I assumed any paths would be too. It was uneven and muddy. When we reached the Pirate ship there were three swings. All three of them were caked in mud. I’m assuming kids were standing on them rather than sitting down. A woman was trying to clean one with wet wipes so that her granddaughter could use it. We tried similar but despite our best efforts my granddaughter’s clothes ended up muddy. The baby swing was unusable as you can see from the attached photo. I checked the map to see where other play areas and the fairy garden were, but as you see nothing is marked on the map. Disappointingly we trudged back towards the cafe for some refreshments to wait until 12pm when the Ark opened to see the animals. Unfortunately the cafe wasn’t open.
As I was leaving reception, earlier, a lady asked if the cafe would be open at some point. The young lad explained they were hoping to get someone in to open it. He never mentioned there was some doubt about the cafe, before I’d paid, that the cafe was closed and might not open.
The cafe still wasn’t open when we got back. I assume they couldn’t get replacement staff. We hadn’t brought any food. We’d arrived around 10am and anticipated having lunch in the cafe about 1pm, then resuming our day out in the estate. We couldn’t leave the children hungry. That resulted with having to cut our visit short, which was very disappointing, and find somewhere local to eat.
As we had a little time to kill while we waited for the Ark to open we decided to take in the gardens which are intended to be peaceful and tranquil. Signs ask visitors to respect that, particularly if there are children in the group. It’s not easy with a five and two year old. However the gardens were worth the visit. We followed a path around the grounds where there was a lovely view over the Clyde which eventually led back towards the cafe. There are some spectacular plants there. In particular a fir tree with blue pine cones named Abies Koreana (blue coned Korean fir tree). There was also a large plant at the cafe, I believe is called the White Profusion Butterfly plant. I can see why. I’ve never seen so many butterflies on a plant. My five year old granddaughter was enthralled at the sight of all the butterflies. They were mainly Red Admirals with a sprinkling of Cabbage Whites.
At 12pm we headed for the Ark to see the animals. It’s a little walk up a hill but definitely worth it. The lady in charge (Nora) was extremely professional, helpful, informative and enthusiastic with the children. There were alpacas, pigs, rare Valais blacknose sheep, hens, turkeys, Shetland ponies and more. There’s even cats which have their own area. Children are encouraged to play with them, by using fluffy toys on the end of sticks. Nora explained the work she does with the Kibble foundation and how the youths had helped build the Fairy Garden, which is also not on the map. Although we’d seen signs for it on our walk we couldn’t find it. However Nora gave us directions and we managed to visit it before we left. On our way there we also found a very large fort and three slides not marked on the map.
Findlayson was really busy on the day we visited. It appears to be a popular location. However for first time visitors there’s little or no information available at the reception area. With the cafe being shut we didn’t get time to fully explore the estate. The only swings at the Pirate ship were unfit for use. My granddaughter ended up with soiled clothes. It would be useful if these were inspected throughout the day and cleaned so they are fit for purpose. I’m not sure if they are cleaned at any time.
The map needs an urgent update as there is a dearth of current information. A handout is essential but if that’s not a viable alternative, visitors could take a photo of the master copy held at reception.
Better signage is required on the trail paths to aid visitors. The website should have the facility to let visitors know if the cafe is available each day so alternative arrangements can be made e.g. a picnic.
翻译:这是我第一次参观这个庄园,结果却令人失望。我是和妻子、儿媳以及两个孙辈一起去的。我在接待处办理了入住手续。接待处有个年纪很小的男孩,他提供的信息很少。他问我是否想参观“方舟”里的动物,虽然需要额外支付2英镑,但绝对物有所值。我还向他询问了庄园里的设施情况,以及他推荐带两个年幼的孙辈去哪里玩。他推荐了海盗船区域。他建议我们走蓝色标记的路线去海盗船所在地,我们照做了。我询问是否有地图,前台有一张彩色的地图,但没有可供领取的副本。于是我拍了张照片以备参考。那个年轻小伙子说那张地图已经过时了,这也解释了为何路线名称的颜色与实际路标上的颜色不符,以及为什么我在地图上找不到他推荐的蓝色路线。不过他还是指给我方向,我也顺利找到了路标。由于这是我第一次来,我根本没意识到这里的地形对带小孩的家庭并不友好。不过由于最近天气干燥,我原以为所有的路径应该也如此。但实际上路面凹凸不平且泥泞不堪。当我们到达海盗船区域时,那里有三个秋千,全都被泥巴糊得严严实实。我猜孩子们都是站着玩而不是坐在上面。有位女士正用湿纸巾试图清理其中一个秋千,好让她的孙女能使用。我们试过类似的方法,但尽管竭尽全力,我孙女的衣服还是弄上了泥巴。如附件照片所示,婴儿秋千根本无法使用。我查看了地图,想找找其他游乐区和童话花园的位置,但如您所见,地图上什么标记都没有。令人失望的是,我们只好一路走回咖啡馆,想买点东西垫垫肚子,然后等到中午12点方舟开放时再去看动物。可惜的是,咖啡馆并未营业。
早些时候,我离开接待处时……一位女士询问咖啡馆是否会在某个时候营业。那个年轻小伙子解释说,他们正试图找人来开门营业。在我付款之前,他从未提及过咖啡馆存在营业问题——即咖啡馆可能关门且未必会重新开业。
我们回来时,咖啡馆依然没有开门。我猜是他们没能找到替代员工。我们没带任何食物。我们上午10点左右到达,原本打算下午1点在咖啡馆吃午饭,然后再继续在庄园里游玩。我们可不能让孩子们挨饿。结果就是不得不提前结束参观,这真是令人失望,我们还得在附近找地方吃饭。
在等待“方舟”开放的这段时间里,我们决定去逛逛那些旨在营造宁静氛围的花园。指示牌上要求游客尊重这一环境,尤其是带孩子的家庭。不过,带着五岁和两岁的孩子做到这点实在不容易。即便如此,参观这些花园还是值得的。我们沿着园中的小径漫步,沿途可以欣赏到克莱德河的美丽景致,这条小径最终又引我们回到咖啡馆。园子里种着许多漂亮的植物。尤其是一棵结着蓝色松果的冷杉,它的学名是阿比斯·科雷亚纳(即蓝果韩国冷杉)。咖啡馆附近还有一株大型植物,我想它的名字叫“白繁蝴蝶花”。我完全能理解为何叫此名——我从未见过一株植物上聚集着这么多蝴蝶。我五岁的孙女看到这么多蝴蝶时兴奋不已。那些蝴蝶大多是红蛱蝶,还有一些菜粉蝶。
中午12点,我们前往“方舟”动物园观赏动物。需要沿着小路爬上山坡,但绝对值得一去。负责接待的诺拉女士非常专业、热心,不仅能提供丰富的知识,还对孩子们充满热情。园里有羊驼、猪、稀有的瓦莱黑鼻羊、母鸡、火鸡、设得兰矮种马等等。那里甚至有猫咪专属的活动区。工作人员鼓励孩子们用绑在棍子末端的毛绒玩具来与猫咪互动。诺拉介绍了她与Kibble基金会合作开展的工作,以及这些年轻人是如何协助建造了那个“童话花园”的——这个花园同样没有出现在地图上。虽然我们在散步时看到了相关的指示牌,却始终找不到它的位置。不过,诺拉给了我们详细的路线指引,我们最终也在离开前成功参观到了那里。在前往那里的途中,我们还发现了一座非常大的堡垒以及三个地图上没有标注的滑梯。
我们到访那天,Findlayson人头攒动,看来这是个很受欢迎的景点。不过对于初次到访的游客来说,接待处几乎没有任何相关信息可供参考。由于咖啡馆关门了,我们没能充分游览整个庄园。海盗船上的秋千也全部无法使用。我的孙女最后衣服也弄脏了。最好能全天候对这些设施进行检查和清洁,以确保它们能正常使用。我不确定它们是否曾被清洁过。
地图亟需更新,因为上面缺乏最新的信息。提供纸质地图很有必要;如果这不可行,游客也可以拍摄前台处存放的地图原稿作为替代。
此外,游览路径上还需要设置更清晰的指示牌来帮助游客。网站应当具备相应功能,以便让访客了解咖啡馆每日是否营业,从而他们可以另行安排,比如去野餐。