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41markjk
If you want a horrible experience.... rent with this company.
Tahoe Family Adventures的点评
点评：The communication team for this company is really bad and has made the experience bad multiple times years now. This year was our third year because we like the boat. Previous years, yes, some issues, but ultimately we still had he boat for a good time. But this year was the absolute worst. our experience culminated in our group of 10 waiting on the Lake Tahoe beach with NO boat arrival. They told us at about 9:45 that our boat wouldn't be ready at the agreed 10am time. But but that time, we were all on the beach with our stuff ready to go. They told us we'd have to wait 1.5 hours. If they told us that earlier, we would have had way more time to do our morning breakfast and packing, etc. But we just sat on the hot sand with HARDLY an update other than that we have an hour and half delay. in after about 1.5 hours, with still no communication back to us, and we were trying to communicate with them on text and phone, they still couldn't tell us when our boat would arrive. Well after 11am , we said, we can't just wait here all day with our stuff in bags , coolers, etc, which we couldn't unpack to enjoy the beach, b/c we were expecting a boat to show up... and it didn't. Finally we left a message saying just refund us since literally half the day was already gone and they hadn't committed to anything. They eventually said they would give us a refund. BUT, we are still waiting for the almost $2000 refund they said they'd give us 2 days ago. And not one communication since. No follow up? No apology? No ideal how to run a business clearly. And we get an automated email today asking us 'how was our experience'...
翻译：这家公司的沟通团队非常糟糕，多年来已经多次让我们的体验变得糟糕。今年是我们第三年了，因为我们喜欢这艘船。前几年，是的，有些问题，但最终我们还是坐船度过了一段美好的时光。但今年绝对是最糟糕的。我们的经历最终导致我们 10 个人在太浩湖海滩上苦苦等待，却没有船到达。他们在大约 9:45 告诉我们，我们的船不会在约定的上午 10 点准备好。但是那时，我们都在海滩上准备好了东西。他们告诉我们我们必须等 1.5 个小时。如果他们早点告诉我们，我们就有更多的时间吃早餐和打包行李等。但我们只是坐在炎热的沙滩上，除了说我们有一个半小时的延误之外，几乎没有任何更新。大约 1.5 小时后，他们仍然没有回复我们，我们试图通过短信和电话与他们沟通，他们仍然无法告诉我们船什么时候到达。上午 11 点之后，我们说，我们不能整天在这里等着，东西都放在包里、冷藏箱里，我们没法打开它们去享受海滩，因为我们期待着船会出现……但船并没有来。最后，我们留言说只能退款了，因为已经过去了半天，他们却没有做出任何承诺。他们最终说会给我们退款。但是，我们还在等他们两天前说会给我们的近 2000 美元的退款。从那以后就再也没有联系过我们。没有跟进？没有道歉？根本不知道如何清楚地经营企业。今天我们收到一封自动发送的电子邮件，询问我们“我们的体验如何”……
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