下载App
资质规则
旅行
账户
Amber Z
No communication
Vanden Estate的点评
点评：I’m extremely disappointed with my experience at this restaurant, and I feel compelled to warn others.
When I made my booking, there was a complete lack of transparency about critical information that absolutely should have been communicated upfront. Had I been properly informed, I would have made a different decision entirely. Instead, I arrived expecting one experience and was met with something entirely different, which is unacceptable.
It’s not just about inconvenience — it’s about respect for your customers’ time and expectations. Failing to disclose important details at the time of booking shows either a lack of organisation or a disregard for customer experience, neither of which reflects well on a business in hospitality.
What made matters worse was the response (or lack thereof) when the issue was raised. Rather than taking accountability or offering a reasonable solution, the situation was handled poorly, leaving me feeling frustrated and undervalued as a customer.
There are plenty of restaurants that are upfront, professional, and genuinely care about their patrons. Unfortunately, this was not one of them. I won’t be returning, and I would strongly advise others to think twice before booking unless you’re prepared for unpleasant surprises.
When I made my booking, there was a complete lack of transparency about critical information that absolutely should have been communicated upfront. Had I been properly informed, I would have made a different decision entirely. Instead, I arrived expecting one experience and was met with something entirely different, which is unacceptable.
It’s not just about inconvenience — it’s about respect for your customers’ time and expectations. Failing to disclose important details at the time of booking shows either a lack of organisation or a disregard for customer experience, neither of which reflects well on a business in hospitality.
What made matters worse was the response (or lack thereof) when the issue was raised. Rather than taking accountability or offering a reasonable solution, the situation was handled poorly, leaving me feeling frustrated and undervalued as a customer.
There are plenty of restaurants that are upfront, professional, and genuinely care about their patrons. Unfortunately, this was not one of them. I won’t be returning, and I would strongly advise others to think twice before booking unless you’re prepared for unpleasant surprises.
翻译：我对这家餐厅的用餐体验极其失望，因此我觉得有必要提醒其他人。
预订时，餐厅完全没有透露一些关键信息，而这些信息本应提前告知。如果我事先被告知了这些信息，我肯定会做出完全不同的选择。然而，我满怀期待地来到餐厅，却发现实际情况完全不同，这令人无法接受。
这不仅仅是造成不便的问题，更是对顾客时间和期望的尊重。预订时未能披露重要信息，要么是缺乏组织性，要么是漠视顾客体验，这两种情况都与餐饮业的形象背道而驰。
更糟糕的是，当我提出问题时，餐厅的反应（或者说根本没有反应）令人失望。他们没有承担责任，也没有提供合理的解决方案，而是草率地处理了这件事，让我感到沮丧，觉得自己作为顾客没有得到应有的尊重。
有很多餐厅坦诚、专业，并且真心关心顾客。很遗憾，这家餐厅并非其中之一。我不会再来了，我强烈建议其他人预订前三思，除非你做好了应对不愉快意外的准备。
预订时，餐厅完全没有透露一些关键信息，而这些信息本应提前告知。如果我事先被告知了这些信息，我肯定会做出完全不同的选择。然而，我满怀期待地来到餐厅，却发现实际情况完全不同，这令人无法接受。
这不仅仅是造成不便的问题，更是对顾客时间和期望的尊重。预订时未能披露重要信息，要么是缺乏组织性，要么是漠视顾客体验，这两种情况都与餐饮业的形象背道而驰。
更糟糕的是，当我提出问题时，餐厅的反应（或者说根本没有反应）令人失望。他们没有承担责任，也没有提供合理的解决方案，而是草率地处理了这件事，让我感到沮丧，觉得自己作为顾客没有得到应有的尊重。
有很多餐厅坦诚、专业，并且真心关心顾客。很遗憾，这家餐厅并非其中之一。我不会再来了，我强烈建议其他人预订前三思，除非你做好了应对不愉快意外的准备。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
