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Wonderful Gombe chimp safari! (but overcharging dispute afterwards - disappointing, still unresolved)
Mothalands Safari Tours Ltd的点评
点评：After years of being fascinated with Jane Goodall and her chimpanzee research, I finally made it to Gombe Stream National Park and realized my dream of seeing the chimpanzees with my own eyes!
MK (Michael) at Mothalands Safari Tours was really professional and made sure the trip went smoothly, from picking me up at my hotel in Kigoma, travelling to Gombe, liaising with the national park staff, even helping carry my bag during the somewhat strenuous mountain hikes, taking photos and videos of me and the chimpanzees and giving me a USB stick containing them. He told me so much about Tanzania culture and the way of life, and made sure I got to the airport safely afterwards.
A specialist Gombe guide accompanied us on the two chimpanzee treks, consulting with a "tracker" who told us where we should go to see the chimpanzees. We were fortunate to see so many chimpanzees on both treks, doing things such as:
- Fishing for termites in a hole using a stick.
- Playing fighting.
- Hunting for a fox!
- "Charging display" by a dominant male.
- Mothers and babies, including the famous Gremlin (now aged 54) with her children.
We were faced by a number of challenges:
1) On the departure day (Sunday), the public boat was not operating, so we needed to get a more expensive private boat (US$150 over budget)
2) I had paid the tour fee in full to MK, and although the plan was that he would therefore pay all the necessary fees at the Gombe national park office, poor network issues meant that he could not do the "phone money transfer" he had intended to, and he requested that I pay by VISA card at the Gombe national park office (thus effectively paying for the tour twice) - in the understanding that he would reimburse me for the VISA payment after the tour.
3) The accommodation, meal and guide charges were more expensive than expected (so it meant that MK's original tour price had considered the previous season's prices) - Gombe does not inform anyone until you actually go there.
4) On his way to Kigoma to meet me, MK had car problems and needed to pay for his car to be repaired, and get alternative transport partway.
5) The boat staff which took us to Gombe did not pay the boat entry fee or people entry fee at Gombe national park, so MK was ordered to pay this, and he would be reimbursed later when the boat staff actually paid Gombe national park (MK contacted them to requested that they do this ASAP).
At the start of the trip, I paid cash to account for (1) and (3) - the accommodation portion, to MK.
After the trip, I had a long discussion with MK about the reimbursement of the my VISA payment.
- Because of unexpected costs such as (4) and (5), MK had used more cash than expected, and only had enough cash with him to be able to reimburse me for just under 50% of the amount I had paid.
- While looking at the unpaid remainder of that amount, I agreed to reduce the due amount to account for:
(a) The unbudgeted-for increases in (3)-meal/guide charges, and also to pay for the drinks I had ordered.
(b) The generous tip I was planning to pay him.
We agreed the remaining amount due to me. MK said that he did not have the cash with him, and that he was not able to get that amount from the bank for me that day.
He talked about his losses due to (4) and (5), _perhaps_ in the hope that I would say that he did not owe me anything!?! (that's how it felt). I could not agree to that.
Regarding (4) - I should not be expected to pay for his car repair!
Regarding (5) - He would get that money back eventually, so I should not be required to pay that.
Anyway, MK suggested that his staff member who was in Dar es Salaam that evening could bring the agreed cash amount to me at my hotel after I arrived there from Kigoma that evening.
I gave MK my hotel address details, and told him I would email him after I arrived at the hotel, so he could tell his staff to come.
To cut a long story short - the staff member never came, I was never reimbursed the remaining due amount, so I have been left overcharged for the tour.
MK told me I would be paid that evening - but his staff never came.
I feel like because of the car breakdown (4) and the boat staff non-payment (5), MK did not want to pay me the amount owed to me.
Because of the extra money I agreed to pay for unexpected pay increases, and the generous tip, I had willingly paid an extra almost US#400 about the original tour price (which was USD618 - so I had paid almost double).
I had paid a very high air fare for international travel to and from Tanzania.
I was fair in paying to cover unexpected budget increases, and a generous tip.
I have paid more than enough and it does not seem unreasonable to expect to be reimbursed fairly for the money owed to me. I honestly believe I had been very reasonable and fair.
It seems unfair that MR is effectively refusing to pay me the remaining agreed amount that he owes me.
MK is a great tour guide, really friendly person, and he has positive online reviews from everyone.
It saddens me that I have to write these negative comments. But I am only speaking the truth. I believe that I should post honestly about how I feel I have been overcharged, with no apparent plan to ever reimburse me.
Because of this:
- I cannot in good faith recommend MK and Mothaland Safari Tours.
- I would choose a different tour company when visiting Tanzania next time.
MK (Michael) at Mothalands Safari Tours was really professional and made sure the trip went smoothly, from picking me up at my hotel in Kigoma, travelling to Gombe, liaising with the national park staff, even helping carry my bag during the somewhat strenuous mountain hikes, taking photos and videos of me and the chimpanzees and giving me a USB stick containing them. He told me so much about Tanzania culture and the way of life, and made sure I got to the airport safely afterwards.
A specialist Gombe guide accompanied us on the two chimpanzee treks, consulting with a "tracker" who told us where we should go to see the chimpanzees. We were fortunate to see so many chimpanzees on both treks, doing things such as:
- Fishing for termites in a hole using a stick.
- Playing fighting.
- Hunting for a fox!
- "Charging display" by a dominant male.
- Mothers and babies, including the famous Gremlin (now aged 54) with her children.
We were faced by a number of challenges:
1) On the departure day (Sunday), the public boat was not operating, so we needed to get a more expensive private boat (US$150 over budget)
2) I had paid the tour fee in full to MK, and although the plan was that he would therefore pay all the necessary fees at the Gombe national park office, poor network issues meant that he could not do the "phone money transfer" he had intended to, and he requested that I pay by VISA card at the Gombe national park office (thus effectively paying for the tour twice) - in the understanding that he would reimburse me for the VISA payment after the tour.
3) The accommodation, meal and guide charges were more expensive than expected (so it meant that MK's original tour price had considered the previous season's prices) - Gombe does not inform anyone until you actually go there.
4) On his way to Kigoma to meet me, MK had car problems and needed to pay for his car to be repaired, and get alternative transport partway.
5) The boat staff which took us to Gombe did not pay the boat entry fee or people entry fee at Gombe national park, so MK was ordered to pay this, and he would be reimbursed later when the boat staff actually paid Gombe national park (MK contacted them to requested that they do this ASAP).
At the start of the trip, I paid cash to account for (1) and (3) - the accommodation portion, to MK.
After the trip, I had a long discussion with MK about the reimbursement of the my VISA payment.
- Because of unexpected costs such as (4) and (5), MK had used more cash than expected, and only had enough cash with him to be able to reimburse me for just under 50% of the amount I had paid.
- While looking at the unpaid remainder of that amount, I agreed to reduce the due amount to account for:
(a) The unbudgeted-for increases in (3)-meal/guide charges, and also to pay for the drinks I had ordered.
(b) The generous tip I was planning to pay him.
We agreed the remaining amount due to me. MK said that he did not have the cash with him, and that he was not able to get that amount from the bank for me that day.
He talked about his losses due to (4) and (5), _perhaps_ in the hope that I would say that he did not owe me anything!?! (that's how it felt). I could not agree to that.
Regarding (4) - I should not be expected to pay for his car repair!
Regarding (5) - He would get that money back eventually, so I should not be required to pay that.
Anyway, MK suggested that his staff member who was in Dar es Salaam that evening could bring the agreed cash amount to me at my hotel after I arrived there from Kigoma that evening.
I gave MK my hotel address details, and told him I would email him after I arrived at the hotel, so he could tell his staff to come.
To cut a long story short - the staff member never came, I was never reimbursed the remaining due amount, so I have been left overcharged for the tour.
MK told me I would be paid that evening - but his staff never came.
I feel like because of the car breakdown (4) and the boat staff non-payment (5), MK did not want to pay me the amount owed to me.
Because of the extra money I agreed to pay for unexpected pay increases, and the generous tip, I had willingly paid an extra almost US#400 about the original tour price (which was USD618 - so I had paid almost double).
I had paid a very high air fare for international travel to and from Tanzania.
I was fair in paying to cover unexpected budget increases, and a generous tip.
I have paid more than enough and it does not seem unreasonable to expect to be reimbursed fairly for the money owed to me. I honestly believe I had been very reasonable and fair.
It seems unfair that MR is effectively refusing to pay me the remaining agreed amount that he owes me.
MK is a great tour guide, really friendly person, and he has positive online reviews from everyone.
It saddens me that I have to write these negative comments. But I am only speaking the truth. I believe that I should post honestly about how I feel I have been overcharged, with no apparent plan to ever reimburse me.
Because of this:
- I cannot in good faith recommend MK and Mothaland Safari Tours.
- I would choose a different tour company when visiting Tanzania next time.
翻译：多年来，我一直对珍·古道尔和她的黑猩猩研究着迷，现在我终于来到了贡贝河国家公园，实现了亲眼看到黑猩猩的梦想！
Mothalands Safari Tours 的 MK（迈克尔）非常专业，确保了旅行顺利进行，从在基戈马的酒店接我，到贡贝，与国家公园工作人员联络，甚至在有些费力的登山过程中帮我提包，为我和黑猩猩拍照和录像，并给了我一个装有这些照片和录像的 U 盘。他向我讲述了很多关于坦桑尼亚文化和生活方式的知识，并确保我安全到达机场。
贡贝的专业导游陪同我们进行了两次黑猩猩徒步旅行，并咨询了一位“追踪者”，后者告诉我们应该去哪里看黑猩猩。我们很幸运，在两次徒步旅行中都看到了这么多黑猩猩，它们会做以下事情：
- 用棍子在洞里钓白蚁。
- 打架。
- 猎狐！
- 占主导地位的雄性“冲锋表演”。
- 母亲和婴儿，包括著名的 Gremlin（现年 54 岁）和她的孩子。
我们面临着许多挑战：
1) 在出发日（星期日），公共船没有运营，所以我们需要乘坐更昂贵的私人船（超出预算 150 美元）
2) 我已经向 MK 支付了全部旅游费用，虽然计划是他会在贡贝国家公园办公室支付所有必要的费用，但糟糕的网络问题意味着他无法进行他打算进行的“电话汇款”，他要求我在贡贝国家公园办公室使用 VISA 卡付款（因此实际上是支付了两次旅游费用）——他同意在旅游结束后退还我的 VISA 付款。
3) 住宿、餐饮和导游费用比预期的要贵（这意味着 MK 的原始旅游价格已经考虑了上一季的价格）——贡贝不会通知任何人，直到您真正到达那里。
4) 在去基戈马与我会面的路上，MK 的车出了问题，需要支付汽车维修费用，并在中途换乘其他交通工具。
5) 带我们去贡贝的船员没有支付贡贝国家公园的船只入场费或人员入场费，因此 MK 被要求支付这笔费用，当船员实际支付贡贝国家公园费用时，他会得到补偿（MK 联系他们要求他们尽快这样做）。
在旅行开始时，我向 MK 支付了现金，以支付（1）和（3）——住宿部分。
旅行结束后，我与 MK 就我的 VISA 付款的报销进行了长时间的讨论。
- 由于 (4) 和 (5) 等意外费用，MK 使用的现金比预期的多，他身上的现金只够偿还我已支付金额的 50% 以下。
- 在查看未付金额的剩余部分时，我同意减少应付金额以说明：
(a) 预算外的 (3) 餐费/导游费增加，以及我订购的饮料费用。
(b) 我打算付给他的慷慨小费。
我们商定了应付给我的剩余金额。MK 说他身上没有现金，当天他无法从银行帮我取到这笔钱。
他谈到了因 (4) 和 (5) 而造成的损失，_也许_是希望我说他不欠我任何东西！？！（感觉就是这样）。我不能同意。
关于 (4) - 我不应该被要求支付他的汽车维修费用！
关于 (5) - 他最终会拿回这笔钱，所以我不应该被要求支付这笔钱。
无论如何，MK 建议他当晚在达累斯萨拉姆的工作人员可以在我当晚从基戈马抵达酒店后将商定的现金金额带给我。
我给了 MK 我酒店的详细地址，并告诉他我会在我到达酒店后给他发电子邮件，这样他就可以让他的工作人员过来。
长话短说 - 工作人员从未来过，我从未得到剩余应付金额的报销，所以我为这次旅行多付了钱。
MK 告诉我当晚我会得到报酬 - 但他的工作人员从未来过。
我觉得由于汽车故障 (4) 和船员未付款 (5)，MK 不想支付欠我的钱。
由于我同意支付意外加薪的额外费用，以及慷慨的小费，我愿意支付比原旅游价格（原旅游价格为 618 美元 - 所以我几乎付了两倍）多近 400 美元的费用。
我为往返坦桑尼亚的国际旅行支付了非常高的机票费。
我公平地支付了意外的预算增加费用，并给了慷慨的小费。
我已经支付了足够多的费用，期望公平地偿还欠我的钱似乎并不不合理。我真的认为我非常合理和公平。
MR 拒绝支付他欠我的剩余商定金额，这似乎不公平。
MK 是一位很棒的导游，非常友善，他在网上得到了所有人的好评。
我不得不写下这些负面评论，这让我很难过。但我只说了实话。我认为我应该诚实地发布我被多收钱的感觉，而且显然没有计划给我退款。
因为这个：
- 我不能真诚地推荐 MK 和 Mothaland Safari Tours。
- 下次去坦桑尼亚时，我会选择其他旅游公司。
Mothalands Safari Tours 的 MK（迈克尔）非常专业，确保了旅行顺利进行，从在基戈马的酒店接我，到贡贝，与国家公园工作人员联络，甚至在有些费力的登山过程中帮我提包，为我和黑猩猩拍照和录像，并给了我一个装有这些照片和录像的 U 盘。他向我讲述了很多关于坦桑尼亚文化和生活方式的知识，并确保我安全到达机场。
贡贝的专业导游陪同我们进行了两次黑猩猩徒步旅行，并咨询了一位“追踪者”，后者告诉我们应该去哪里看黑猩猩。我们很幸运，在两次徒步旅行中都看到了这么多黑猩猩，它们会做以下事情：
- 用棍子在洞里钓白蚁。
- 打架。
- 猎狐！
- 占主导地位的雄性“冲锋表演”。
- 母亲和婴儿，包括著名的 Gremlin（现年 54 岁）和她的孩子。
我们面临着许多挑战：
1) 在出发日（星期日），公共船没有运营，所以我们需要乘坐更昂贵的私人船（超出预算 150 美元）
2) 我已经向 MK 支付了全部旅游费用，虽然计划是他会在贡贝国家公园办公室支付所有必要的费用，但糟糕的网络问题意味着他无法进行他打算进行的“电话汇款”，他要求我在贡贝国家公园办公室使用 VISA 卡付款（因此实际上是支付了两次旅游费用）——他同意在旅游结束后退还我的 VISA 付款。
3) 住宿、餐饮和导游费用比预期的要贵（这意味着 MK 的原始旅游价格已经考虑了上一季的价格）——贡贝不会通知任何人，直到您真正到达那里。
4) 在去基戈马与我会面的路上，MK 的车出了问题，需要支付汽车维修费用，并在中途换乘其他交通工具。
5) 带我们去贡贝的船员没有支付贡贝国家公园的船只入场费或人员入场费，因此 MK 被要求支付这笔费用，当船员实际支付贡贝国家公园费用时，他会得到补偿（MK 联系他们要求他们尽快这样做）。
在旅行开始时，我向 MK 支付了现金，以支付（1）和（3）——住宿部分。
旅行结束后，我与 MK 就我的 VISA 付款的报销进行了长时间的讨论。
- 由于 (4) 和 (5) 等意外费用，MK 使用的现金比预期的多，他身上的现金只够偿还我已支付金额的 50% 以下。
- 在查看未付金额的剩余部分时，我同意减少应付金额以说明：
(a) 预算外的 (3) 餐费/导游费增加，以及我订购的饮料费用。
(b) 我打算付给他的慷慨小费。
我们商定了应付给我的剩余金额。MK 说他身上没有现金，当天他无法从银行帮我取到这笔钱。
他谈到了因 (4) 和 (5) 而造成的损失，_也许_是希望我说他不欠我任何东西！？！（感觉就是这样）。我不能同意。
关于 (4) - 我不应该被要求支付他的汽车维修费用！
关于 (5) - 他最终会拿回这笔钱，所以我不应该被要求支付这笔钱。
无论如何，MK 建议他当晚在达累斯萨拉姆的工作人员可以在我当晚从基戈马抵达酒店后将商定的现金金额带给我。
我给了 MK 我酒店的详细地址，并告诉他我会在我到达酒店后给他发电子邮件，这样他就可以让他的工作人员过来。
长话短说 - 工作人员从未来过，我从未得到剩余应付金额的报销，所以我为这次旅行多付了钱。
MK 告诉我当晚我会得到报酬 - 但他的工作人员从未来过。
我觉得由于汽车故障 (4) 和船员未付款 (5)，MK 不想支付欠我的钱。
由于我同意支付意外加薪的额外费用，以及慷慨的小费，我愿意支付比原旅游价格（原旅游价格为 618 美元 - 所以我几乎付了两倍）多近 400 美元的费用。
我为往返坦桑尼亚的国际旅行支付了非常高的机票费。
我公平地支付了意外的预算增加费用，并给了慷慨的小费。
我已经支付了足够多的费用，期望公平地偿还欠我的钱似乎并不不合理。我真的认为我非常合理和公平。
MR 拒绝支付他欠我的剩余商定金额，这似乎不公平。
MK 是一位很棒的导游，非常友善，他在网上得到了所有人的好评。
我不得不写下这些负面评论，这让我很难过。但我只说了实话。我认为我应该诚实地发布我被多收钱的感觉，而且显然没有计划给我退款。
因为这个：
- 我不能真诚地推荐 MK 和 Mothaland Safari Tours。
- 下次去坦桑尼亚时，我会选择其他旅游公司。
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