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Horrible Customer Service
Campo Rico Trail Rides的点评
点评：I traveled to Puerto Rico for my birthday, and every experience I had was exceptional—except this ATV tour, which was supposed to be the highlight of my trip.
Since February 2026, I had been in communication with the owner to organize my booking. My original reservation (made through a third party) was canceled the day I arrived. I reached out again, and the owner sent me a link to rebook directly, which I did.
On the day of my booking (Sunday the 12th at 3 PM), I followed the directions provided, but they led me to the wrong location. I called the business around 2:40 PM, and instead of assisting me, the woman who answered said, “Well, you should have followed Google Maps,” and then hung up on me.
As a paying customer, I was shocked by how rude and dismissive that response was.
I called back, hoping to resolve the issue, and instead of helping me get to the correct location, she told me she would reschedule me for the next day at 9 AM. I explained that I had a flight the next day, and she hung up on me again.
On my third call, I requested the correct location, which she finally sent via text—after my scheduled time had already passed. When I arrived, her attitude in person was just as unprofessional.
I do want to acknowledge the manager, Angerly, who did attempt to help and rectify the situation. However, the damage was already done.
What’s even more disappointing is that when I reached out to the owner afterward to share my experience, there was no apology and no accountability. That response made it clear why the customer service from staff is so poor—it reflects leadership.
This experience was disorganized, disrespectful, and completely unacceptable. I will never book with this company again, and I strongly advise others to think twice before doing so.
Since February 2026, I had been in communication with the owner to organize my booking. My original reservation (made through a third party) was canceled the day I arrived. I reached out again, and the owner sent me a link to rebook directly, which I did.
On the day of my booking (Sunday the 12th at 3 PM), I followed the directions provided, but they led me to the wrong location. I called the business around 2:40 PM, and instead of assisting me, the woman who answered said, “Well, you should have followed Google Maps,” and then hung up on me.
As a paying customer, I was shocked by how rude and dismissive that response was.
I called back, hoping to resolve the issue, and instead of helping me get to the correct location, she told me she would reschedule me for the next day at 9 AM. I explained that I had a flight the next day, and she hung up on me again.
On my third call, I requested the correct location, which she finally sent via text—after my scheduled time had already passed. When I arrived, her attitude in person was just as unprofessional.
I do want to acknowledge the manager, Angerly, who did attempt to help and rectify the situation. However, the damage was already done.
What’s even more disappointing is that when I reached out to the owner afterward to share my experience, there was no apology and no accountability. That response made it clear why the customer service from staff is so poor—it reflects leadership.
This experience was disorganized, disrespectful, and completely unacceptable. I will never book with this company again, and I strongly advise others to think twice before doing so.
翻译：我为了庆祝生日去了波多黎各，除了这次原本应该是我此行亮点的ATV之旅之外，其他一切都非常棒。
从2026年2月起，我就一直和老板联系安排预订事宜。我最初通过第三方预订的行程，在我抵达当天被取消了。我再次联系老板，他发给我一个链接让我直接重新预订，我也照做了。
到了预订当天（12日星期日下午3点），我按照提供的路线指示前往，结果却到了错误的地方。下午2点40分左右，我打电话给公司，接电话的女士非但没有帮我解决问题，反而说：“你应该跟着谷歌地图走的。”然后就挂断了电话。
作为一名付费顾客，我对这种粗鲁无礼的回应感到震惊。
我再次致电，希望能解决问题，但她并没有帮我找到正确的地点，而是告诉我她会把我的行程改到第二天早上9点。我解释说我第二天有航班，她又挂断了我的电话。
第三次通话时，我要求她提供正确的地点，她最终通过短信发了过来——但那时我已经过了预定时间。当我到达时，她本人的态度同样不专业。
我确实要感谢经理安格利，他试图帮忙并解决问题。然而，损害已经造成。
更令人失望的是，事后我联系了老板，分享了我的经历，他既没有道歉，也没有承担任何责任。这种回应清楚地表明了为什么员工的客户服务如此糟糕——这反映了领导层的问题。
这次经历混乱不堪、令人不快，完全无法接受。我以后绝不会再通过这家公司预订，也强烈建议其他人三思而后行。
从2026年2月起，我就一直和老板联系安排预订事宜。我最初通过第三方预订的行程，在我抵达当天被取消了。我再次联系老板，他发给我一个链接让我直接重新预订，我也照做了。
到了预订当天（12日星期日下午3点），我按照提供的路线指示前往，结果却到了错误的地方。下午2点40分左右，我打电话给公司，接电话的女士非但没有帮我解决问题，反而说：“你应该跟着谷歌地图走的。”然后就挂断了电话。
作为一名付费顾客，我对这种粗鲁无礼的回应感到震惊。
我再次致电，希望能解决问题，但她并没有帮我找到正确的地点，而是告诉我她会把我的行程改到第二天早上9点。我解释说我第二天有航班，她又挂断了我的电话。
第三次通话时，我要求她提供正确的地点，她最终通过短信发了过来——但那时我已经过了预定时间。当我到达时，她本人的态度同样不专业。
我确实要感谢经理安格利，他试图帮忙并解决问题。然而，损害已经造成。
更令人失望的是，事后我联系了老板，分享了我的经历，他既没有道歉，也没有承担任何责任。这种回应清楚地表明了为什么员工的客户服务如此糟糕——这反映了领导层的问题。
这次经历混乱不堪、令人不快，完全无法接受。我以后绝不会再通过这家公司预订，也强烈建议其他人三思而后行。
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