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Leah T
Terrible
Navigare Yachting的点评
点评：We booked with Navigate in the BVI last year and had a wonderful experience. Because of that positive trip, when we decided to sail in the Bahamas this year, we immediately thought to book with Navigate - Marsh Harbor again.
The booking process itself was straightforward. We worked with Jane, who was helpful and confirmed with the base that the boat would have the features that were important to us—such as a gas grill, air conditioning, and enough space for our teenagers to bring friends.
Several months before departure, I mistakenly modified our contract to start the charter one day later, with vessel possession beginning at 4:00 PM. On the day of departure, since it was a Sunday and we understood that the local grocery stores close early (around 2:00 PM), we stopped by the base office to ask whether it might be possible to begin the charter a few hours earlier. Our hope was simply to load groceries into a cold refrigerator and depart the dock before sunset, which was around 5:00–5:30 PM. We were told this was not possible, which we understood and accepted.
We were then instructed to return at 3:00 PM for a mandatory one-hour in-office briefing. The staff suggested that some of our group go grocery shopping during that time. We explained that this was not feasible—the store would already be closed, and our remaining group members were minors and could not provision the boat on their own.
After completing the one-hour office briefing, we were informed that we were required to complete an additional one-hour vessel walkthrough starting at 4:00 PM. I pointed out that our contract stated that we took possession of the boat at 4:00 PM and that this additional requirement would effectively prevent us from leaving the dock before sunset.
At that point, the interaction became unnecessarily rude. We were told bluntly to “look at your watch” and that we would be there for another hour and would not be allowed to leave until it was completed. The tone and attitude of the staff were dismissive and unprofessional, which was disappointing—especially given the excellent experience we had previously had with Navige.
During the vessel walkthrough, we immediately noticed a strong black-water odor in the cabin areas. I pointed this out to the staff member conducting the inspection. He responded that the tanks had just been emptied and advised us to simply leave the valves open at all times since we only had four people onboard. I was unfamiliar with the local regulations in the Abacos, but it struck me as odd that we would be allowed to discharge black water while still in the marina.
Unfortunately, we were unable to leave on Sunday, and to make matters worse, the weather deteriorated significantly on Monday, making it impossible to reach Turtle Cay, which had been our original plan. Throughout this time, the black-water smell persisted and was at times extremely pungent, particularly in the primary cabin.
The following morning, I stopped by the office to raise the issue again and was told that the boat had been cleaned and that there was “no smell.” This pattern of dismissing or minimizing concerns became a recurring theme during our trip and, unfortunately, turned into a running joke among our group.
Several additional issues arose during the charter. The watermaker stopped producing water after the second night. Eventually, we learned that it had never been producing water at all. After repeated complaints, a technician was finally sent out to bypass a faulty sensor. Leading up to the repair, we were repeatedly told the watermaker wasn’t functioning because we were docked—a statement that made little sense, as location should not affect water production.
It was also disappointing to discover that the built-in gas grill advertised for the boat—and specifically confirmed by Jane during booking—was not actually onboard. Instead, the boat was equipped with a charcoal grill, which is extremely difficult to use in windy conditions. This made preparing meals for four teenagers far more challenging than expected.
We also asked the base to inspect the air-conditioning unit in the primary cabin, as it vibrated the bed so severely that the cabin was essentially unusable. Another issue occurred when the primary toilet seat broke, dropping a plastic cover and screws into the toilet and damaging it. The base’s response was to claim that we had improperly flushed toilet paper, despite the fact that nowhere in the contract does it state that toilet paper is prohibited. We were insulted to be charged a $150 fee for a “clogged” toilet that was not clogged at all but broken due to a mismatched toilet seat. We own the same head system on our own vessel and know that toilet paper is not an issue.
We fully understand that issues can arise during a charter and do not expect perfection. However, the repeated lack of maintenance, combined with dismissive and accusatory responses from the base staff, made us increasingly uneasy. After reading additional reviews—unfortunately too late—about a recent onboard fire possibly related to air-conditioning issues, our concerns about maintenance felt even more serious. In our experience, poor maintenance is not just inconvenient on a vessel; it is genuinely dangerous.
Based on our experience, we fully expect that the company may respond with an alternative version of events. Unfortunately, throughout the charter, concerns were consistently minimized, dismissed, or reframed in ways that contradicted what we were experiencing onboard. That pattern of gaslighting was evident during the trip itself and is likely to be apparent in any public reply as well. We are sharing this review not to argue details, but to provide an honest account for future charterers so they can make informed decisions and advocate clearly for themselves if similar issues arise.
The booking process itself was straightforward. We worked with Jane, who was helpful and confirmed with the base that the boat would have the features that were important to us—such as a gas grill, air conditioning, and enough space for our teenagers to bring friends.
Several months before departure, I mistakenly modified our contract to start the charter one day later, with vessel possession beginning at 4:00 PM. On the day of departure, since it was a Sunday and we understood that the local grocery stores close early (around 2:00 PM), we stopped by the base office to ask whether it might be possible to begin the charter a few hours earlier. Our hope was simply to load groceries into a cold refrigerator and depart the dock before sunset, which was around 5:00–5:30 PM. We were told this was not possible, which we understood and accepted.
We were then instructed to return at 3:00 PM for a mandatory one-hour in-office briefing. The staff suggested that some of our group go grocery shopping during that time. We explained that this was not feasible—the store would already be closed, and our remaining group members were minors and could not provision the boat on their own.
After completing the one-hour office briefing, we were informed that we were required to complete an additional one-hour vessel walkthrough starting at 4:00 PM. I pointed out that our contract stated that we took possession of the boat at 4:00 PM and that this additional requirement would effectively prevent us from leaving the dock before sunset.
At that point, the interaction became unnecessarily rude. We were told bluntly to “look at your watch” and that we would be there for another hour and would not be allowed to leave until it was completed. The tone and attitude of the staff were dismissive and unprofessional, which was disappointing—especially given the excellent experience we had previously had with Navige.
During the vessel walkthrough, we immediately noticed a strong black-water odor in the cabin areas. I pointed this out to the staff member conducting the inspection. He responded that the tanks had just been emptied and advised us to simply leave the valves open at all times since we only had four people onboard. I was unfamiliar with the local regulations in the Abacos, but it struck me as odd that we would be allowed to discharge black water while still in the marina.
Unfortunately, we were unable to leave on Sunday, and to make matters worse, the weather deteriorated significantly on Monday, making it impossible to reach Turtle Cay, which had been our original plan. Throughout this time, the black-water smell persisted and was at times extremely pungent, particularly in the primary cabin.
The following morning, I stopped by the office to raise the issue again and was told that the boat had been cleaned and that there was “no smell.” This pattern of dismissing or minimizing concerns became a recurring theme during our trip and, unfortunately, turned into a running joke among our group.
Several additional issues arose during the charter. The watermaker stopped producing water after the second night. Eventually, we learned that it had never been producing water at all. After repeated complaints, a technician was finally sent out to bypass a faulty sensor. Leading up to the repair, we were repeatedly told the watermaker wasn’t functioning because we were docked—a statement that made little sense, as location should not affect water production.
It was also disappointing to discover that the built-in gas grill advertised for the boat—and specifically confirmed by Jane during booking—was not actually onboard. Instead, the boat was equipped with a charcoal grill, which is extremely difficult to use in windy conditions. This made preparing meals for four teenagers far more challenging than expected.
We also asked the base to inspect the air-conditioning unit in the primary cabin, as it vibrated the bed so severely that the cabin was essentially unusable. Another issue occurred when the primary toilet seat broke, dropping a plastic cover and screws into the toilet and damaging it. The base’s response was to claim that we had improperly flushed toilet paper, despite the fact that nowhere in the contract does it state that toilet paper is prohibited. We were insulted to be charged a $150 fee for a “clogged” toilet that was not clogged at all but broken due to a mismatched toilet seat. We own the same head system on our own vessel and know that toilet paper is not an issue.
We fully understand that issues can arise during a charter and do not expect perfection. However, the repeated lack of maintenance, combined with dismissive and accusatory responses from the base staff, made us increasingly uneasy. After reading additional reviews—unfortunately too late—about a recent onboard fire possibly related to air-conditioning issues, our concerns about maintenance felt even more serious. In our experience, poor maintenance is not just inconvenient on a vessel; it is genuinely dangerous.
Based on our experience, we fully expect that the company may respond with an alternative version of events. Unfortunately, throughout the charter, concerns were consistently minimized, dismissed, or reframed in ways that contradicted what we were experiencing onboard. That pattern of gaslighting was evident during the trip itself and is likely to be apparent in any public reply as well. We are sharing this review not to argue details, but to provide an honest account for future charterers so they can make informed decisions and advocate clearly for themselves if similar issues arise.
翻译：去年我们在英属维尔京群岛预订了 Navigate 的游艇，体验非常棒。因为那次愉快的旅行，今年我们决定去巴哈马群岛航行时，立刻就想到了再次预订 Navigate - Marsh Harbor 的游艇。
预订过程本身非常简单。我们联系了 Jane，她非常热心，并与基地确认了船上配备我们所需的设施，例如燃气烧烤炉、空调以及足够宽敞的空间，方便我们的青少年带朋友一起玩。
出发前几个月，我不小心修改了合同，把租期推迟了一天，下午 4 点开始使用游艇。出发当天是星期天，我们知道当地的杂货店关门比较早（大约下午 2 点），所以我们去了基地办公室，询问是否可以提前几个小时开始租船。我们只是想把买的东西放进冰箱，然后在日落前离开码头，日落时间大约是下午 5 点到 5 点半。我们被告知这不可能，我们也理解并接受了。
随后，我们被告知下午3点返回办公室参加一个小时的强制性简报会。工作人员建议我们小组中的一些人利用这段时间去采购食品杂货。我们解释说这行不通——商店那时已经关门了，而且我们小组的其他成员都是未成年人，无法独自为船只采购物资。
一小时的办公室简报会结束后，我们被告知还需要从下午4点开始进行一个小时的船只巡视。我指出，我们的合同规定我们下午4点可以接收船只，而这项额外的要求实际上会让我们无法在日落前离开码头。
这时，对方的态度变得非常粗鲁。他们直截了当地告诉我们“看看表”，并说我们还要在那里待一个小时，直到巡视结束才能离开。工作人员的态度和语气冷漠且不专业，这令人失望——尤其考虑到我们之前与Navige的合作体验非常棒。
在船舶检查过程中，我们立即注意到舱室区域弥漫着浓烈的污水味。我向负责检查的工作人员指出了这一点。他解释说污水箱刚刚清空，并建议我们只需一直打开阀门即可，因为船上只有四个人。我对阿巴科群岛的当地法规并不熟悉，但令我感到奇怪的是，我们竟然可以在停泊在码头时排放污水。
不幸的是，我们周日无法出发，更糟糕的是，周一天气急剧恶化，导致我们无法前往原计划的龟岛。在此期间，污水味一直挥之不去，有时甚至非常刺鼻，尤其是在主舱内。
第二天早上，我再次前往办公室提出这个问题，得到的答复是船已经清洗过了，而且“没有异味”。这种敷衍或轻描淡写的态度在我们的旅程中反复出现，不幸的是，这成了我们团队之间的一个笑柄。
包船期间还出现了其他几个问题。海水淡化器在第二个晚上就停止产水了。最终，我们得知它根本就没产过水。在多次投诉后，他们终于派了一名技术人员来绕过一个故障的传感器。在维修之前，他们反复告诉我们海水淡化器无法工作是因为船停泊了——这种说法根本站不住脚，因为停泊位置不应该影响产水。
更令人失望的是，我们发现船上并没有广告宣传的内置燃气烤炉——简在预订时也特意确认过。取而代之的是，船上配备的是一个炭烤炉，在有风的情况下使用极其困难。这使得为四个青少年准备饭菜比预想的要困难得多。
我们还要求基地检查主舱的空调机组，因为它震动剧烈，导致床铺严重变形，舱内几乎无法使用。另一个问题是主舱马桶座圈断裂，塑料盖和螺丝掉入马桶，造成损坏。基地方面声称是我们冲厕纸的方式不当，但合同中根本没有禁止使用厕纸的条款。更令人愤慨的是，他们竟然因为马桶“堵塞”（实际上根本没有堵塞，只是因为马桶座圈不匹配导致损坏）而收取了150美元的费用。我们自己的船上也配备了同样的卫生间系统，我们知道厕纸不会造成任何问题。
我们完全理解租赁过程中可能会出现各种问题，也不期望完美无缺。然而，基地方面反复缺乏维护，加上他们冷漠无情、指责的态度，让我们越来越感到不安。在阅读了其他评论后——可惜为时已晚——得知近期船上发生火灾可能与空调问题有关，我们更加担忧船舶维护问题。根据我们的经验，船舶维护不善不仅仅会造成不便，更会造成实际危险。
基于我们的经验，我们完全预料到该公司可能会给出截然不同的解释。遗憾的是，在整个包船过程中，我们提出的问题要么被轻描淡写地忽略，要么被反复曲解，与我们在船上的实际体验截然相反。这种误导性的伎俩在航行期间就已显露无疑，而且很可能在任何公开回复中也会再次出现。我们撰写这篇评论并非为了争论细节，而是为了向未来的包船者提供真实的信息，以便他们在遇到类似问题时能够做出明智的决定并有效地维护自身权益。
预订过程本身非常简单。我们联系了 Jane，她非常热心，并与基地确认了船上配备我们所需的设施，例如燃气烧烤炉、空调以及足够宽敞的空间，方便我们的青少年带朋友一起玩。
出发前几个月，我不小心修改了合同，把租期推迟了一天，下午 4 点开始使用游艇。出发当天是星期天，我们知道当地的杂货店关门比较早（大约下午 2 点），所以我们去了基地办公室，询问是否可以提前几个小时开始租船。我们只是想把买的东西放进冰箱，然后在日落前离开码头，日落时间大约是下午 5 点到 5 点半。我们被告知这不可能，我们也理解并接受了。
随后，我们被告知下午3点返回办公室参加一个小时的强制性简报会。工作人员建议我们小组中的一些人利用这段时间去采购食品杂货。我们解释说这行不通——商店那时已经关门了，而且我们小组的其他成员都是未成年人，无法独自为船只采购物资。
一小时的办公室简报会结束后，我们被告知还需要从下午4点开始进行一个小时的船只巡视。我指出，我们的合同规定我们下午4点可以接收船只，而这项额外的要求实际上会让我们无法在日落前离开码头。
这时，对方的态度变得非常粗鲁。他们直截了当地告诉我们“看看表”，并说我们还要在那里待一个小时，直到巡视结束才能离开。工作人员的态度和语气冷漠且不专业，这令人失望——尤其考虑到我们之前与Navige的合作体验非常棒。
在船舶检查过程中，我们立即注意到舱室区域弥漫着浓烈的污水味。我向负责检查的工作人员指出了这一点。他解释说污水箱刚刚清空，并建议我们只需一直打开阀门即可，因为船上只有四个人。我对阿巴科群岛的当地法规并不熟悉，但令我感到奇怪的是，我们竟然可以在停泊在码头时排放污水。
不幸的是，我们周日无法出发，更糟糕的是，周一天气急剧恶化，导致我们无法前往原计划的龟岛。在此期间，污水味一直挥之不去，有时甚至非常刺鼻，尤其是在主舱内。
第二天早上，我再次前往办公室提出这个问题，得到的答复是船已经清洗过了，而且“没有异味”。这种敷衍或轻描淡写的态度在我们的旅程中反复出现，不幸的是，这成了我们团队之间的一个笑柄。
包船期间还出现了其他几个问题。海水淡化器在第二个晚上就停止产水了。最终，我们得知它根本就没产过水。在多次投诉后，他们终于派了一名技术人员来绕过一个故障的传感器。在维修之前，他们反复告诉我们海水淡化器无法工作是因为船停泊了——这种说法根本站不住脚，因为停泊位置不应该影响产水。
更令人失望的是，我们发现船上并没有广告宣传的内置燃气烤炉——简在预订时也特意确认过。取而代之的是，船上配备的是一个炭烤炉，在有风的情况下使用极其困难。这使得为四个青少年准备饭菜比预想的要困难得多。
我们还要求基地检查主舱的空调机组，因为它震动剧烈，导致床铺严重变形，舱内几乎无法使用。另一个问题是主舱马桶座圈断裂，塑料盖和螺丝掉入马桶，造成损坏。基地方面声称是我们冲厕纸的方式不当，但合同中根本没有禁止使用厕纸的条款。更令人愤慨的是，他们竟然因为马桶“堵塞”（实际上根本没有堵塞，只是因为马桶座圈不匹配导致损坏）而收取了150美元的费用。我们自己的船上也配备了同样的卫生间系统，我们知道厕纸不会造成任何问题。
我们完全理解租赁过程中可能会出现各种问题，也不期望完美无缺。然而，基地方面反复缺乏维护，加上他们冷漠无情、指责的态度，让我们越来越感到不安。在阅读了其他评论后——可惜为时已晚——得知近期船上发生火灾可能与空调问题有关，我们更加担忧船舶维护问题。根据我们的经验，船舶维护不善不仅仅会造成不便，更会造成实际危险。
基于我们的经验，我们完全预料到该公司可能会给出截然不同的解释。遗憾的是，在整个包船过程中，我们提出的问题要么被轻描淡写地忽略，要么被反复曲解，与我们在船上的实际体验截然相反。这种误导性的伎俩在航行期间就已显露无疑，而且很可能在任何公开回复中也会再次出现。我们撰写这篇评论并非为了争论细节，而是为了向未来的包船者提供真实的信息，以便他们在遇到类似问题时能够做出明智的决定并有效地维护自身权益。
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