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DaniellecKen
Cringing while typing this out.
The Highland Soap Company Visitor Centre & Larder Café的点评
点评：I am a local girl , born and bred in fort William. Been coming to the highland soap since it opened, always been a good vibe but something’s definitely shifted in the last couple months in my opinion and it’s always the same member of staff that seems to get right under my skin. To start off I actually had a ropey encounter with the member of staff ( grey curly hair, American/canadian, I can’t tell) a couple months back when the new park opened up. Me and my 3 children aged 3,4 and 7 came one day after school to play at the new park, my two boys outside playing so I stayed inside with my youngest and got hot chocolates for them. We were sat at the window table, I also purchased a slice of cake to share with my wee one, she was sat across from me and she is still only little and curious so she leaned up over the table, feet on the chair to have a look at the cake and before I could tell her to sit back down as there was hot drinks about, you know after all I am her parent, your member of staff marched over and told my child off for me. There was a moment of silence and I very rarely find myself speechless, especially when it come to my fairly behaved kids who are equated to eating out. The older couple behind me approached me after the member of staff rudely addressed my child and told me not to stand for that. I did then get up off my chair and walk across the busy cafe and politely asked your member of staff to not address my child on behalf of me and that’s she’s my responsibility and I was just about to address her myself before she so quick thinking did. She sort of looked at me like I had two heads and shrugged her shoulders and carried on cleaning a table. I sat the rest of my cafe stay so anxious as if I’d overreacted but was soon reassured by another parent who seen the encounter that I didn’t not overreacted. We drank our hot chocolates and left. Not shortly after this, maybe two weeks later I came in again with my kids for lunch and it was much quieter and the staff member acted overly nice to be, to sweet to be wholesome if you ask me, however gave her benefit of the doubt and enjoyed our meal and left.
Fast forward to today 15.05.2026 me and my three sisters came in for lunch with my two nieces in high chairs, we were sat at the window table for four people, sound. Ordered our food, food came, now mind between the four of us we had ordered around £50-£80 worth of food, all was good then my older niece who finishes high school at 1315 came and joined us meaning we had to politely ask for another chair, it could of been slotted on the end of the table, between the babies, it was a corner table so we wouldn’t of obstructed any pathway for staff, the lovely young girls face dropped when we asked and she said she’d go ask her manager, I had my back to the cafe and instantly felt the hair on the back of my neck stand on end, the same lady who already patronised and made an assumption on my parenting skills standing over her back of me says she’d couldn’t provide another seat, no apology to start, and when met with a crappy attitude I’m sorry but I give it back and I just told her never mind I’ll just stand and she walked away like magic problem sorted then, made me kneel at the end of my table to eat, how embarrassing for by standers, cage was stowed out too. I was honestly flabbergasted and found it actually quite comical that that’s how it was dealt with. Minutes later she appeared back offering us another table, finally we were getting somewhere, good old giving people the benefit of the doubt. Or so I thought. She made us carry two baby’s in high chairs through the centre of the cafe and all our food to another bloody table for four people and walked away…. Hello? Where’s the extra seat? Gave it a couple minutes and had to then go ask again for the seat ? She eventually appeared back with a seat for me and walked away? Like what a palava, why couldn’t the extra seat just be taken to the other table before instead of the upheaval ? V confused. Anyway much to our delight we were sat at a table right next to the owner of the establishment, I don’t however think the staff member knew we knew exactly who we were sat next to so we continued to speak on the matter like shocked at the backwardness of it all. We continued to eat our food and enjoy ourselfs and noticed the owner approach the member of staff, and the owner then approached our table to ask if our meal was okay, as per can’t fault the food it’s always great! It was reassuring to see him come ask us how everything was, I then had to take a call so wasn’t present for the conversation however after speaking with my sisters she obviously voiced our concern about the who ordeal but one thing missing was an apology. After reading similar reviews there seems to be a running thing for parents with children, why build a park outside if you didn’t expect us to fall in the door with our kids. If the reviews on here don’t speak loud enough iv already had numerous conversation in between the time of me leaving the establishment to sitting typing this out the night of, all stories seem like I’m not the only one in this position. I hate to give any place a 1 star but in hospitality it only taken one faulty cog to ruin the well oiled machine, please maybe ask the shop staff to rub some of their positive attitudes over into the cafe, I’m reluctant to come back now. Please don’t reply with policies and health and safety etc, we legit moved from one table to the exact same lay out as before. Just take it onboard that’s there’s a running problem that your not seeing. Thanks, Dannie.
Fast forward to today 15.05.2026 me and my three sisters came in for lunch with my two nieces in high chairs, we were sat at the window table for four people, sound. Ordered our food, food came, now mind between the four of us we had ordered around £50-£80 worth of food, all was good then my older niece who finishes high school at 1315 came and joined us meaning we had to politely ask for another chair, it could of been slotted on the end of the table, between the babies, it was a corner table so we wouldn’t of obstructed any pathway for staff, the lovely young girls face dropped when we asked and she said she’d go ask her manager, I had my back to the cafe and instantly felt the hair on the back of my neck stand on end, the same lady who already patronised and made an assumption on my parenting skills standing over her back of me says she’d couldn’t provide another seat, no apology to start, and when met with a crappy attitude I’m sorry but I give it back and I just told her never mind I’ll just stand and she walked away like magic problem sorted then, made me kneel at the end of my table to eat, how embarrassing for by standers, cage was stowed out too. I was honestly flabbergasted and found it actually quite comical that that’s how it was dealt with. Minutes later she appeared back offering us another table, finally we were getting somewhere, good old giving people the benefit of the doubt. Or so I thought. She made us carry two baby’s in high chairs through the centre of the cafe and all our food to another bloody table for four people and walked away…. Hello? Where’s the extra seat? Gave it a couple minutes and had to then go ask again for the seat ? She eventually appeared back with a seat for me and walked away? Like what a palava, why couldn’t the extra seat just be taken to the other table before instead of the upheaval ? V confused. Anyway much to our delight we were sat at a table right next to the owner of the establishment, I don’t however think the staff member knew we knew exactly who we were sat next to so we continued to speak on the matter like shocked at the backwardness of it all. We continued to eat our food and enjoy ourselfs and noticed the owner approach the member of staff, and the owner then approached our table to ask if our meal was okay, as per can’t fault the food it’s always great! It was reassuring to see him come ask us how everything was, I then had to take a call so wasn’t present for the conversation however after speaking with my sisters she obviously voiced our concern about the who ordeal but one thing missing was an apology. After reading similar reviews there seems to be a running thing for parents with children, why build a park outside if you didn’t expect us to fall in the door with our kids. If the reviews on here don’t speak loud enough iv already had numerous conversation in between the time of me leaving the establishment to sitting typing this out the night of, all stories seem like I’m not the only one in this position. I hate to give any place a 1 star but in hospitality it only taken one faulty cog to ruin the well oiled machine, please maybe ask the shop staff to rub some of their positive attitudes over into the cafe, I’m reluctant to come back now. Please don’t reply with policies and health and safety etc, we legit moved from one table to the exact same lay out as before. Just take it onboard that’s there’s a running problem that your not seeing. Thanks, Dannie.
翻译：我是个土生土长的福特威廉人。自从高地肥皂店开业以来，我就一直是这里的常客，一直感觉氛围不错。但我觉得最近几个月情况明显变了，而且总是同一个店员让我很不爽。事情是这样的，几个月前新公园刚开放的时候，我和那个店员（一头灰白卷发，美国人/加拿大人，我分不清）有过一次不太愉快的经历。那天放学后，我带着三个孩子（分别3岁、4岁和7岁）来新公园玩，两个儿子在外面玩，我就留在店里陪最小的孩子，给他们买了热巧克力。我们坐在靠窗的桌子旁，我还买了一块蛋糕想和我的小女儿一起分享。她坐在我对面，年纪还小，好奇心很强，就把脚搭在椅子上，探身子去看蛋糕。我还没来得及让她坐下（毕竟周围有热饮，我是她妈妈嘛），你们的一位员工就走过来替我训斥了我的孩子。当时一片寂静，我很少会哑口无言，尤其是在面对我平时很乖的孩子，以及外出就餐时他们表现得如此出色的时候。那位员工粗鲁地训斥我的孩子后，我身后的一对老夫妇走过来告诉我，我不能容忍这种行为。于是我站起来，穿过熙熙攘攘的咖啡馆，礼貌地请那位员工不要替我训斥我的孩子，并强调照顾孩子是我的责任，我正准备亲自跟她谈谈，结果她抢先一步了。她好像觉得我是个异类，耸了耸肩，继续擦桌子。在咖啡馆的剩余时间里，我一直焦虑不安，觉得自己是不是反应过度了。但很快，另一位目睹了整个过程的家长安慰我说，我并没有反应过度。我们喝完热巧克力就离开了。不久之后，大概两周后，我又带着孩子们来这里吃午饭。这次店里安静多了，那位店员表现得异常热情，热情得有点过头了。不过，我还是选择相信她，愉快地享用了午餐后就离开了。
时间快进到今天，2026年5月15日。我和我的三个姐妹带着两个坐在高脚椅上的侄女来这里吃午饭。我们被安排在靠窗的四人桌，环境很好。我们点了餐，食物上来了。要知道，我们四个人一共点了价值大约50到80英镑的食物，一切都很顺利。这时，我那下午1点15分才高中毕业的大侄女也来了，加入了我们。这意味着我们不得不礼貌地请求再加一把椅子。其实椅子可以放在桌子的一端，正好在两个孩子中间。那张桌子是角落的，所以我们不会挡住工作人员的路。当我们提出请求时，那位可爱的年轻女孩脸色一沉，说她会去问经理。我当时背对着咖啡馆，立刻感到后颈的汗毛都竖了起来。那位之前就对我摆出一副居高临下、对我育儿能力妄加揣测的女士站在我身后，说她没办法提供额外的座位。一开始连句道歉都没有。面对她恶劣的态度，我只能说“对不起，但我还是把椅子还给她吧”，然后告诉她“算了，我站着吃吧”。她就像变魔术一样走开了，问题就这么解决了。结果，我只能跪在桌子的一端吃饭，真是太尴尬了。站着的人，连笼子都收起来了。说实话，我当时真是目瞪口呆，觉得这种处理方式简直滑稽可笑。几分钟后，她又出现了，给我们安排了另一张桌子，我们终于有了进展，看来她还是愿意相信别人。至少我是这么想的。她让我们抱着两个坐在高脚椅上的婴儿，把所有食物都搬到另一张该死的四人桌上，然后就走了……喂？多余的座位呢？等了几分钟，我们又得去问。最后她终于带着座位回来了，然后又走了？真是够折腾的，为什么之前不能直接把多余的座位搬到另一张桌子上，非要搞得这么乱？真是莫名其妙。不过，让我们高兴的是，我们被安排坐在了老板旁边的桌子。但我估计那位服务员并不知道我们知道旁边坐着的是谁，所以我们继续讨论这件事，对这一切的荒谬感到震惊。我们继续用餐，气氛愉快，这时注意到老板走向了那位服务员，然后又走到我们桌边询问用餐体验。正如我们所知，这里的食物无可挑剔，一如既往地美味！看到他过来询问用餐情况，让我们感到很安心。之后我接了个电话，所以没听到老板的对话。不过，我和姐姐聊过之后，她也表达了我们对整个事件的担忧，但遗憾的是，老板没有道歉。看了其他类似的评论，似乎这家餐厅对带孩子的父母有这样的误解：既然没料到我们会带着孩子进来，那为什么还要在外面建公园呢？如果这里的评论还不够说明问题，那么从我离开那家店到晚上坐下来写这篇评论这段时间里，我已经和很多人聊过，大家的描述都表明我不是唯一遇到这种情况的人。我不想给任何一家店打一星，但在餐饮业，一个运转良好的齿轮都可能因为一个故障而损坏。请你们或许应该让店员把他们积极的态度也带到咖啡馆里来，我现在不太想再来了。请不要回复我什么规章制度、健康安全之类的，我们只是把桌子换成了和以前一模一样的布局。请你们明白，这里存在一个你们没有发现的持续性问题。谢谢，丹妮。
时间快进到今天，2026年5月15日。我和我的三个姐妹带着两个坐在高脚椅上的侄女来这里吃午饭。我们被安排在靠窗的四人桌，环境很好。我们点了餐，食物上来了。要知道，我们四个人一共点了价值大约50到80英镑的食物，一切都很顺利。这时，我那下午1点15分才高中毕业的大侄女也来了，加入了我们。这意味着我们不得不礼貌地请求再加一把椅子。其实椅子可以放在桌子的一端，正好在两个孩子中间。那张桌子是角落的，所以我们不会挡住工作人员的路。当我们提出请求时，那位可爱的年轻女孩脸色一沉，说她会去问经理。我当时背对着咖啡馆，立刻感到后颈的汗毛都竖了起来。那位之前就对我摆出一副居高临下、对我育儿能力妄加揣测的女士站在我身后，说她没办法提供额外的座位。一开始连句道歉都没有。面对她恶劣的态度，我只能说“对不起，但我还是把椅子还给她吧”，然后告诉她“算了，我站着吃吧”。她就像变魔术一样走开了，问题就这么解决了。结果，我只能跪在桌子的一端吃饭，真是太尴尬了。站着的人，连笼子都收起来了。说实话，我当时真是目瞪口呆，觉得这种处理方式简直滑稽可笑。几分钟后，她又出现了，给我们安排了另一张桌子，我们终于有了进展，看来她还是愿意相信别人。至少我是这么想的。她让我们抱着两个坐在高脚椅上的婴儿，把所有食物都搬到另一张该死的四人桌上，然后就走了……喂？多余的座位呢？等了几分钟，我们又得去问。最后她终于带着座位回来了，然后又走了？真是够折腾的，为什么之前不能直接把多余的座位搬到另一张桌子上，非要搞得这么乱？真是莫名其妙。不过，让我们高兴的是，我们被安排坐在了老板旁边的桌子。但我估计那位服务员并不知道我们知道旁边坐着的是谁，所以我们继续讨论这件事，对这一切的荒谬感到震惊。我们继续用餐，气氛愉快，这时注意到老板走向了那位服务员，然后又走到我们桌边询问用餐体验。正如我们所知，这里的食物无可挑剔，一如既往地美味！看到他过来询问用餐情况，让我们感到很安心。之后我接了个电话，所以没听到老板的对话。不过，我和姐姐聊过之后，她也表达了我们对整个事件的担忧，但遗憾的是，老板没有道歉。看了其他类似的评论，似乎这家餐厅对带孩子的父母有这样的误解：既然没料到我们会带着孩子进来，那为什么还要在外面建公园呢？如果这里的评论还不够说明问题，那么从我离开那家店到晚上坐下来写这篇评论这段时间里，我已经和很多人聊过，大家的描述都表明我不是唯一遇到这种情况的人。我不想给任何一家店打一星，但在餐饮业，一个运转良好的齿轮都可能因为一个故障而损坏。请你们或许应该让店员把他们积极的态度也带到咖啡馆里来，我现在不太想再来了。请不要回复我什么规章制度、健康安全之类的，我们只是把桌子换成了和以前一模一样的布局。请你们明白，这里存在一个你们没有发现的持续性问题。谢谢，丹妮。
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