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Great Service! Must See!
Victory Rover Naval Base Cruises的点评
点评：Huge thank you to Lauren with our Norfolk harbor cruise team today! We left over TWO HOURS early and still got caught in unbelievable traffic, construction, and a completely full parking lot. By the time we called, we truly thought we had missed the boat (literally and figuratively). Lauren went above and beyond to contact the crew and help us. She also helped us find a second parking lot when the designated lot was full. Because of her kindness and professionalism, they waited for us and we were able to experience an absolutely incredible cruise today. Customer service like that matters. Thank you for turning a stressful morning into wonderful family memories. . All this before we met the crew who patiently waited for us at the dock. They were gracious as they welcomed us aboard. The two hours were filled with so much detail on not only the ships we were looking at, but the buildings we were looking at and their history. The captain filled in with interesting bits of trivia about the harbor, the rivers that run into the Chesapeake Bay and facts of some piers and docks that had historical significance. The boat has an upper deck if you want to sit in the open. For those who prefer a little less adventure, you can sit inside the lower area that is fully enclosed. There is a small drink and snack bar where you can purchase drinks and packaged snacks. They have souvenir t-shirts, sweatshirts, hats and other small items for purchase. Highly recommend this cruise. You will not be disappointed in the cruise or the customer service.
翻译：今天，我要特别感谢诺福克港游轮团队的劳伦！我们提前两个多小时出发，却仍然遭遇了难以置信的交通堵塞、道路施工和爆满的停车场。当我们打电话过去的时候，真的以为已经错过了船（字面意义和比喻意义上都是如此）。劳伦竭尽全力联系船员并帮助我们。当指定的停车场也满了的时候，她还帮我们找到了第二个停车场。因为她的热情和专业，船员们一直等着我们，让我们今天得以体验到一次精彩绝伦的游轮之旅。这样的客户服务真的非常重要。感谢你们把一个令人焦虑的早晨变成了美好的家庭回忆。这一切都发生在我们见到在码头耐心等候我们的船员之前。他们热情地欢迎我们登船。接下来的两个小时里，船员们不仅详细讲解了我们看到的船只，还讲解了我们看到的建筑及其历史。船长还分享了一些关于港口、流入切萨皮克湾的河流以及一些具有历史意义的码头和船坞的有趣知识。如果您想坐在露天甲板上，可以选择上层甲板。如果您更喜欢安静一些的氛围，可以选择坐在完全封闭的下层甲板上。船上有一个小型饮品和小吃吧，您可以购买饮料和包装好的零食。他们还出售纪念T恤、卫衣、帽子和其他小物件。强烈推荐这次游轮之旅。您一定不会对游轮体验或客户服务感到失望。
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