下载App
资质规则
旅行
账户
Tripadvisor用户
★☆☆☆☆ Bone-in Leg of Lamb — Not as Advertised
Durslade Farm Shop的点评
点评：I ordered a bone-in leg of lamb from Durslade Farm Shop having specifically checked the product listing, which shows a well-finished joint with prominent bone and good fat covering. I telephone to ensure that it could be sent to arrive on a particular day and thyey said it could....only to come back 24 hours later when it was too late for me to do anything else to tell me that they had failed to dispatch it.
What arrived differed materially from what was advertised and shown on the website this on both counts — the shank had been removed, the bone was insufficient for any suspension cooking method, and the fat covering was poor.
The butchery manager's explanation — that the lambs are currently large and the leg must be trimmed to achieve a saleable weight — is reasonable as far as it goes, but it raises an obvious question: why does the website continue to show a product that does not reflect what is currently being dispatched? Customers ordering online are entitled to receive what is pictured and described.
I should declare my position: my family includes ten generations of Somerset farmers and butchers, and I had planned a specific cooking method — twelve-hour sous vide followed by pit roasting suspended from the bone — for which the product as delivered was entirely unsuitable. My guests went without the planned centrepiece.
Durslade has a fine reputation and the provenance of the animal itself is not in question. The failure here is one of product description, quality control, and customer communication — none of which are insurmountable. I remain open to a satisfactory resolution, but in the absence of one, I would caution other customers to verify their specific requirements before ordering.
What arrived differed materially from what was advertised and shown on the website this on both counts — the shank had been removed, the bone was insufficient for any suspension cooking method, and the fat covering was poor.
The butchery manager's explanation — that the lambs are currently large and the leg must be trimmed to achieve a saleable weight — is reasonable as far as it goes, but it raises an obvious question: why does the website continue to show a product that does not reflect what is currently being dispatched? Customers ordering online are entitled to receive what is pictured and described.
I should declare my position: my family includes ten generations of Somerset farmers and butchers, and I had planned a specific cooking method — twelve-hour sous vide followed by pit roasting suspended from the bone — for which the product as delivered was entirely unsuitable. My guests went without the planned centrepiece.
Durslade has a fine reputation and the provenance of the animal itself is not in question. The failure here is one of product description, quality control, and customer communication — none of which are insurmountable. I remain open to a satisfactory resolution, but in the absence of one, I would caution other customers to verify their specific requirements before ordering.
翻译：我从杜斯莱德农场商店订购了一条带骨羊腿，特意查看了产品详情，上面显示这是一块处理精良、骨头突出、脂肪覆盖良好的羊腿。我打电话确认能否在指定日期送达，他们说可以……结果24小时后，当我来不及做任何补救措施时，他们却告诉我他们没有发货。
收到的羊腿与网站上的广告和图片严重不符——羊腿的胫骨被去掉了，骨头太少，无法进行任何低温慢煮，而且脂肪覆盖也很差。
肉铺经理的解释是，现在的羊羔个头比较大，羊腿必须修整才能达到可售的重量——这个解释本身还算合理，但这引出了一个显而易见的问题：为什么网站上展示的产品与实际发货的产品不符？网上订购的顾客有权收到与图片和描述相符的商品。
我必须声明我的立场：我家祖祖辈辈十代都是萨默塞特郡的农民和屠夫，我原本计划采用一种特定的烹饪方法——先用低温慢煮法烹饪十二小时，再用坑烤法将肉从骨头上吊起来烤制——但收到的产品完全不符合要求。我的客人们最终没能享用到这道精心准备的主菜。
杜斯莱德（Durslade）享有盛誉，而且这头牛的来源也毋庸置疑。问题出在产品描述、质量控制和客户沟通上——但这些问题并非无法解决。我仍然希望得到一个令人满意的解决方案，但如果最终无法解决，我建议其他顾客在订购前务必确认自己的具体需求。
收到的羊腿与网站上的广告和图片严重不符——羊腿的胫骨被去掉了，骨头太少，无法进行任何低温慢煮，而且脂肪覆盖也很差。
肉铺经理的解释是，现在的羊羔个头比较大，羊腿必须修整才能达到可售的重量——这个解释本身还算合理，但这引出了一个显而易见的问题：为什么网站上展示的产品与实际发货的产品不符？网上订购的顾客有权收到与图片和描述相符的商品。
我必须声明我的立场：我家祖祖辈辈十代都是萨默塞特郡的农民和屠夫，我原本计划采用一种特定的烹饪方法——先用低温慢煮法烹饪十二小时，再用坑烤法将肉从骨头上吊起来烤制——但收到的产品完全不符合要求。我的客人们最终没能享用到这道精心准备的主菜。
杜斯莱德（Durslade）享有盛誉，而且这头牛的来源也毋庸置疑。问题出在产品描述、质量控制和客户沟通上——但这些问题并非无法解决。我仍然希望得到一个令人满意的解决方案，但如果最终无法解决，我建议其他顾客在订购前务必确认自己的具体需求。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
