点评:Caution: Bad business practices of the organization running the parking for Tre Cime Di Lavaredo (PASS - Tre Cime Di Lavaredo). On 23 October, we booked a parking spot for 25 October. On the evening of 24 October, we received an email saying the road/parking would be closed for 25 October due to weather conditions and we could apply for a refund.
We followed the instruction to apply for a refund and got an error message on their website. The following day they said the process had been fixed and to re-apply. We have tried every day to apply for a refund and still get an error message. They have not responded to my daily emails (and phone calls) to their customer service email/phone numbers.
At this stage, I have been forced to put a payment block on my credit card and am warning as many people as possible about them.
翻译:警告:负责管理特雷奇梅迪拉瓦雷多(Tre Cime Di Lavaredo)停车场的机构(PASS - Tre Cime Di Lavaredo)存在不良商业行为。10月23日,我们预订了10月25日的停车位。10月24日晚,我们收到一封电子邮件,称由于天气原因,道路/停车场将于10月25日关闭,我们可以申请退款。
我们按照指示申请退款,但在其网站上收到错误提示。第二天,他们说流程已修复,让我们重新申请。我们每天都尝试申请退款,但仍然收到错误提示。他们没有回复我每天发送的电子邮件(和拨打的电话),也没有回复他们的客服邮箱/电话。
目前,我已被迫冻结我的信用卡,并正在尽可能多地提醒其他人注意这家机构。