点评:We booked this service the day before the tour. The day of there was a storm on the mtn at Crested Butte and the same weather on the forecast for Gunnison (25 mins away). We were literally stranded on the mountain at Crested Butte because they shut down the lift due to lightening and had to send someone up the mtn to bring us down which took some time. I sent an email assuming the trip would be cancelled. The lady called me right away saying they do these trips rain or shine and that they would be charging me full price anyway because of their 48 hr cancellation policy. She was hard and had absolutely no compassion for our situation or the weather. The last place I want to be in a lightening storm is on the water. We were actually sorry we missed the trip but I highly recommend using a different company. I understand a cancellation fee but full price charge for a situation we had zero control over is just a money grab and really poor business.
翻译:我们在旅行前一天预订了这项服务。当天克雷斯特德比特 (Crested Butte) 山上有一场暴风雨,甘尼森 (Gunnison)(25 分钟路程)的天气预报也有同样的天气。我们实际上被困在克雷斯特德比特的山上,因为他们因闪电而关闭了电梯,不得不派人上山把我们带下来,这花了一些时间。我发送了一封电子邮件,假设旅行将被取消。这位女士立即打电话给我,说他们无论风雨无阻都会进行这些旅行,而且由于他们的 48 小时取消政策,他们无论如何都会向我收取全价。她很严厉,对我们的处境或天气毫无同情心。我最不想在闪电风暴中呆的地方就是水面。事实上,我们很抱歉错过了这次旅行,但我强烈建议使用另一家公司。我理解取消费用,但在我们零控制的情况下收取全价费用只是一种抢钱行为,生意真的很糟糕。