点评:Visited for the Christmas Lights this year. It was quite pretty, some bits really lovely, but a lot of it was actually quite disappointing. The staff on check in were rude and combative. I hit back with smiles and kindness and eventually they lightened up, but it certainly wasn't a warm welcome. I had no email confirmation for my pass that I had bought the day before (25th) and was given a code by a lovely lady on the phone, I asked her if that's all I needed and she said it was. However it wasn't, I also needed ID. I asked for advice at the door on what they would take and was met back with attitude. I paid almost £70 for the two passes, guide and lights tickets and travelled an hour, so not best impressed. To be honest, the only polite staff I encountered that evening was in the Mediterranean biome cafe. The light experience is ok overall but a huge sensory overload, so be warned. Flashing lights, loud music and smoke machines. I also paid for a photo at the booth with my brother and the picture was never emailed to me. The pizza in the biome was nice.
翻译:今年去看圣诞灯饰。灯光秀确实挺漂亮,有些地方尤其迷人,但很多地方其实挺令人失望的。办理入住的工作人员态度粗鲁,甚至有些咄咄逼人。我面带微笑,态度友善地回应,他们最终才缓和下来,但那绝对算不上热情周到。我前一天(25号)买了门票,但没有收到确认邮件。一位和蔼的女士在电话里给了我一个验证码,我问她是不是只需要这个验证码就够了,她说是的。然而事实并非如此,我还需要出示身份证件。我在门口询问他们会接受哪些证件,结果却遭到了冷遇。我花了将近70英镑买了两个门票、导览和灯光秀门票,还开车一个小时,所以感觉很不满意。说实话,那天晚上我遇到的唯一一位礼貌的工作人员是在地中海生物群落咖啡馆。灯光秀整体体验还可以,但感官刺激过大,所以请做好心理准备。闪烁的灯光、震耳欲聋的音乐和烟雾机。我还付了钱和弟弟在拍照亭拍了张照片,但照片一直没有发到我的邮箱。这个生物群落里的披萨很好吃。