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Jürgen E
Never again with Interislander
Interislander的点评
点评：On dec 6th my wife an me tried to use the ferry from Picton to Wellington; it had been paid months before; we had been travelling around NZ, starting on the South Island; a few hours before we arrived Picton we received an email that the ferry will be late for at least 4 (four) hours; Interislander told us the reason had been weather conditions which I could not believe; on that day the weather had been fine and the day before the weather also was not too bad.
Hours later, our former official departure time was passed, we received the next information: delay by about 5 and a half hour.
Horror for us beause we hang around Picton, we will arrive Wellington after midnight, this will produce a lot of trouble.
Watching the ferry operation later in the afternoon one could see that Interislander had problems to bring cargo from or to the ship in an efficient way. Not enough people to operate track machines, probably not enough track machines(trucks).
Because of these circumstances which everyone could see (when you watch the ship for minutes and nothing moves in or out and the sky is blue the sun is shining then the reason for delay are not weather conditions).
This in mind and expecting that Interislander is aware about customer/passengers need i asked/requested for refunding.
No chance with that organisation: they greet you with kia ora but they treat you as....
In the meantime i told/wrote them that if someone in Snr mgt will share our view and will approve some refunding then they should spend it to people in NZ.
We are no longer interested in refunding money; we had a fantastice holiday with a lot of fantastc people in NZ but we will never book again Interislander.
To a 5 hours delay you will be informed about four hours before departure - that is really strange.
Happy to say: in four weeks we only had one bad experience - Great Job Interislander
Hours later, our former official departure time was passed, we received the next information: delay by about 5 and a half hour.
Horror for us beause we hang around Picton, we will arrive Wellington after midnight, this will produce a lot of trouble.
Watching the ferry operation later in the afternoon one could see that Interislander had problems to bring cargo from or to the ship in an efficient way. Not enough people to operate track machines, probably not enough track machines(trucks).
Because of these circumstances which everyone could see (when you watch the ship for minutes and nothing moves in or out and the sky is blue the sun is shining then the reason for delay are not weather conditions).
This in mind and expecting that Interislander is aware about customer/passengers need i asked/requested for refunding.
No chance with that organisation: they greet you with kia ora but they treat you as....
In the meantime i told/wrote them that if someone in Snr mgt will share our view and will approve some refunding then they should spend it to people in NZ.
We are no longer interested in refunding money; we had a fantastice holiday with a lot of fantastc people in NZ but we will never book again Interislander.
To a 5 hours delay you will be informed about four hours before departure - that is really strange.
Happy to say: in four weeks we only had one bad experience - Great Job Interislander
翻译：12月6日，我和妻子尝试乘坐从皮克顿到惠灵顿的渡轮；船票几个月前就已付清；我们一直在新西兰旅行，从南岛出发；抵达皮克顿前几个小时，我们收到一封电子邮件，说渡轮至少会晚点4个小时；Interislander公司告诉我们晚点的原因是天气状况，我简直不敢相信；那天天气晴朗，前一天天气也还不错。
几个小时后，我们原定的出发时间已经过去，我们又收到新的通知：晚点大约5个半小时。
这对我们来说简直是晴天霹雳，因为我们要在皮克顿逗留，到惠灵顿的时间会是午夜之后，这会给我们带来很多麻烦。
当天下午晚些时候，我们观察渡轮的运作情况，发现Interislander公司在高效地装卸货物方面遇到了问题。操作搬运车的人手不足，搬运车（卡车）的数量可能也不够。
鉴于这些显而易见的情况（当你观察船只几分钟，既没有进出港也没有其他动静，而且天空湛蓝，阳光明媚，那么延误的原因绝非天气状况），
考虑到这一点，并且我期望Interislander能够理解客户/乘客的需求，所以我要求退款。
这家公司根本不可能：他们用“kia ora”（毛利语，意为“你好”）问候你，但对待你却……
与此同时，我告诉他们，如果高层管理人员中有人认同我们的观点并批准退款，那么他们应该把钱用于帮助新西兰的乘客。
我们不再想要退款了；我们在新西兰和许多很棒的人度过了一个美好的假期，但我们永远不会再预订Interislander的船票。
延误5个小时，却只在出发前4个小时才通知——这真是太奇怪了。
值得庆幸的是：四周以来，我们只遇到过一次不愉快的经历——Interislander做得真棒！
几个小时后，我们原定的出发时间已经过去，我们又收到新的通知：晚点大约5个半小时。
这对我们来说简直是晴天霹雳，因为我们要在皮克顿逗留，到惠灵顿的时间会是午夜之后，这会给我们带来很多麻烦。
当天下午晚些时候，我们观察渡轮的运作情况，发现Interislander公司在高效地装卸货物方面遇到了问题。操作搬运车的人手不足，搬运车（卡车）的数量可能也不够。
鉴于这些显而易见的情况（当你观察船只几分钟，既没有进出港也没有其他动静，而且天空湛蓝，阳光明媚，那么延误的原因绝非天气状况），
考虑到这一点，并且我期望Interislander能够理解客户/乘客的需求，所以我要求退款。
这家公司根本不可能：他们用“kia ora”（毛利语，意为“你好”）问候你，但对待你却……
与此同时，我告诉他们，如果高层管理人员中有人认同我们的观点并批准退款，那么他们应该把钱用于帮助新西兰的乘客。
我们不再想要退款了；我们在新西兰和许多很棒的人度过了一个美好的假期，但我们永远不会再预订Interislander的船票。
延误5个小时，却只在出发前4个小时才通知——这真是太奇怪了。
值得庆幸的是：四周以来，我们只遇到过一次不愉快的经历——Interislander做得真棒！
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