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Gayle W
Wrong Fuel Charge
Cranes Mill Marina的点评
点评：Unfortunately, one bad experience does spoil your opinion. I have to say this was our first time out on the lake this season (May 2026). There were a lot of new deck hands and there’s a new boat club manager. We have been mostly pleased with our experiences with the boats. The boat we took out was in pretty good shape except for some upholstery issues. The motor ran great but we were taking it easy. The deck hands were very helpful. But when we were done boating and came into the dock, there were 2 other boats returning at the same time. They were both full and had been pulling tubes. We made the mistake of not staying to watch the fill up. We believe our fill up was mixed up with one of the other boats. We were wrongly overcharged for fuel that we did not use, $63.46. Our gas gauge barely made it off Full. This was not right. We brought this to the attention of the office staff after seeing the charge on our credit card. Instead of giving a full credit for their mistake, they said we could have a 5 gallon credit the next time we take a boat out. I’m sorry, that’s not very reassuring, especially considering the mixup yesterday. Fair warning to the boat club members, please stick around to make sure you know your fuel charge is accurate.
翻译：不幸的是，一次糟糕的经历确实会影响你的整体印象。我必须说，这是我们本季（2026年5月）第一次下水。船上多了很多新来的甲板水手，而且俱乐部也换了新的经理。总的来说，我们对船只的使用体验还算满意。我们租的那艘船除了有些内饰问题外，状况相当不错。发动机运转良好，但我们当时开得很慢。甲板水手们非常乐于助人。但是，当我们结束航行回到码头时，发现还有两艘船同时返回。它们都加满了油，而且拖着水上滑板。我们犯了个错误，没有留下来看着他们加油。我们认为我们的油被和其中一艘船的油搞混了。我们被错误地多收了63.46美元的油费，而我们根本没用到油。我们的油表指针几乎没离开过满格。这显然不合理。我们在信用卡账单上看到这笔费用后，立即向办公室工作人员反映了情况。他们没有全额退款，而是说下次我们出海时可以抵扣5加仑油费。抱歉，这让人很不放心，尤其是考虑到昨天的混乱情况。在此提醒各位船艇俱乐部成员，请务必仔细核对燃油费用，确保无误。
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