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Claire D
Natasha and Harry are great
Clacton Pier的点评
点评：I recently visited Clacton Pier after purchasing annual passes for my grandson and stepson.
On our first visit (a Monday), the rides weren’t open as they operate weekends, school holidays, and summer—which is completely understandable. However, what really stood out was the service. A lovely lady named Natasha took the time to help me set up our membership cards, take photos, and explain everything clearly. She was incredibly patient and kind, even helping me with tissues while my grandson had a little mishap with a salt sachet!
On a later visit the following weekend, my stepson unfortunately had an accident on the log ride and banged both his knees quite badly. Natasha was there again, along with Harry from first aid, and they were absolutely brilliant. They were calm, caring, and professional throughout—providing immediate help, arranging a wheelchair, and supporting us while his dad took him to A&E. Thankfully, it was just bruising.
The team also clearly explained the follow-up process, including ride checks and CCTV review, which was very reassuring.
A huge thank you to Natasha and Harry—they are a real credit to the pier. Exceptional customer care and compassion
On our first visit (a Monday), the rides weren’t open as they operate weekends, school holidays, and summer—which is completely understandable. However, what really stood out was the service. A lovely lady named Natasha took the time to help me set up our membership cards, take photos, and explain everything clearly. She was incredibly patient and kind, even helping me with tissues while my grandson had a little mishap with a salt sachet!
On a later visit the following weekend, my stepson unfortunately had an accident on the log ride and banged both his knees quite badly. Natasha was there again, along with Harry from first aid, and they were absolutely brilliant. They were calm, caring, and professional throughout—providing immediate help, arranging a wheelchair, and supporting us while his dad took him to A&E. Thankfully, it was just bruising.
The team also clearly explained the follow-up process, including ride checks and CCTV review, which was very reassuring.
A huge thank you to Natasha and Harry—they are a real credit to the pier. Exceptional customer care and compassion
翻译：最近，我给孙子和继子买了年票，然后去了克拉克顿码头。
我们第一次去的时候（周一），游乐设施都没开放，因为码头只在周末、学校假期和暑假开放——这完全可以理解。不过，真正让我印象深刻的是那里的服务。一位名叫娜塔莎的女士非常热情，她花时间帮我办理会员卡、拍照，并清楚地解释了所有事项。她非常有耐心也很友善，甚至在我孙子不小心碰伤了盐包的时候，还主动递给我纸巾！
接下来的周末，我们又去了一次，不幸的是，我的继子在玩激流勇进的时候出了意外，膝盖严重受伤。娜塔莎和急救员哈里又一次在那里，他们表现得非常出色。他们全程保持冷静、体贴和专业——立即提供帮助，安排轮椅，并在我继子爸爸带他去急诊室的时候陪伴我们。谢天谢地，只是擦伤而已。
团队还清晰地解释了后续流程，包括乘船检查和闭路电视录像查看，这让人非常放心。
非常感谢娜塔莎和哈里——他们是码头的骄傲。他们展现了卓越的客户服务和同理心。
我们第一次去的时候（周一），游乐设施都没开放，因为码头只在周末、学校假期和暑假开放——这完全可以理解。不过，真正让我印象深刻的是那里的服务。一位名叫娜塔莎的女士非常热情，她花时间帮我办理会员卡、拍照，并清楚地解释了所有事项。她非常有耐心也很友善，甚至在我孙子不小心碰伤了盐包的时候，还主动递给我纸巾！
接下来的周末，我们又去了一次，不幸的是，我的继子在玩激流勇进的时候出了意外，膝盖严重受伤。娜塔莎和急救员哈里又一次在那里，他们表现得非常出色。他们全程保持冷静、体贴和专业——立即提供帮助，安排轮椅，并在我继子爸爸带他去急诊室的时候陪伴我们。谢天谢地，只是擦伤而已。
团队还清晰地解释了后续流程，包括乘船检查和闭路电视录像查看，这让人非常放心。
非常感谢娜塔莎和哈里——他们是码头的骄傲。他们展现了卓越的客户服务和同理心。
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