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Sandra D
A child's party
Arena 7 Entertainment Complex的点评
点评：We went here today for a child's party. I rang and booked 3 weeks previously. When I went in it was like they had no recollection of my booking although a 50euro deposit was taken out of my bank account. I explained I was in for my child's party and my daughters ordered food. My nieces didn't book food coming in at reception so I went to explain at the counter and ordered them food explaining its for such a child's party and asked will we be called when the party is ready to start. He first looked at me strangely as if to say what party?? And then I again explained I have a party booked so he said yes one of the girls will call yous in when it's ready so I said great thanks so much. We were in just after half 2, this was half 3 and 20 past 4 came and still no sign of the party food or nothing. I seen alot of workers standing round so I knew it wasn't because they were busy. I again approached a member of staff and again had to ask what's happening with the party? At this stage the children were getting scunnered and hungry. She said some of the children hasn't yet ordered and I replied they have all ordered I have ordered the rest of the food for some children at the counter and she had info of this and came back and we had to order everyone's food again. I wouldn't choose this place for a childs party. There's no communication between staff and obviously there's no recollection of my booking 😒 as they were not prepared for my daughters party at all! I understand I think it's an hr and a half play and then food but even after an hr and 50mins there was no sign of anyone preparing our party! Sad 😔
翻译：今天我们来这里举办孩子的生日派对。我三周前就打电话预订了。可当我到达时，他们似乎完全不记得我的预订记录，尽管银行账户里确实被扣除了50欧元的定金。我解释说我是来参加孩子派对的，我的女儿们也点了餐。我的侄女们没有在前台预订餐食，于是我走到柜台前说明情况并为她们点了餐，同时强调这是为孩子的派对准备的，还询问派对准备开始时是否会叫我们。他起初用奇怪的眼神看着我，好像在问“什么派对？？”后来我又解释说我已经预定了派对，他才说：“等准备好了会有女孩打电话叫你们进去。”我说：“太好了，非常感谢。”我们在两点半之后就到了，当时是三点半，到了四点二十分，还是不见派对食物的踪影。我看到很多工作人员站在周围，所以知道他们并非因为太忙才这样。我又去找了一名工作人员，再次询问派对的相关情况。此时，孩子们已经开始厌烦且饿了。她说有些孩子还没点餐，我则回应说所有孩子都已经点过了——我刚在柜台为其余的孩子点了食物。她原本应该知晓此事，但后来还是回来了，结果我们不得不为所有人重新点餐。我不会选择这里来举办儿童派对。工作人员之间毫无沟通，显然他们也完全不记得我的预订😒 因为他们根本没为我女儿的派对做任何准备！据我了解，流程应该是先进行一个半小时的游戏活动，然后才上餐。但即便一个小时五十分钟过去了，依然没有任何人开始准备派对相关的事宜！真令人难过😔。
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