点评:We were a group of friends staying in a lodge and we were looking forward to a couple of hours using the pool, jacuzzi and sauna. We assumed as this area is advertised in ALL literature and media as a spa area, it would be peaceful and calm. We were also aware there are two pools in the resort therefore a “spa” area would be respected by guests and the resort. We couldn’t have been more wrong.
- children screaming and splashing in the pool with noodles and diving around the entire pool area watched by parents/guardians and staff
- toddlers with parents/guardians in the jacuzzi. Unacceptable
- no designated swim lanes for people wanting some exercise. Couldn’t even get halfway across without being bumped into, or realising a child was crawling along the bottom of the pool so safety was a concern. A concern of guests, not the establishment.
- apparently it’s adults only at 8pm. Seriously, adult guests are normally having dinner at that time.
Can I be crystal clear that 3 grandmother’s were in our group so completely understand the need to keep kids amused. But as there are 2 pools in auchrannie why is there no clear guidelines for behaviour in an alleged relaxation area, and why no consideration of guests paying a lot of money for a relaxing break. The noise level was ridiculous.
翻译:我们一群朋友住在一家度假小屋,原本期待着能好好享受几个小时的泳池、按摩浴缸和桑拿。我们以为既然所有宣传资料和媒体都把这里宣传成水疗区,那应该会很安静祥和。我们也知道度假村里有两个泳池,所以“水疗区”应该会受到客人和度假村的尊重。结果我们大错特错了。
- 孩子们在泳池里尖叫、嬉戏,拿着游泳圈在水里乱窜,整个泳池区域到处都是他们的父母/监护人和工作人员。
- 幼儿和父母/监护人一起泡在按摩浴缸里。这简直令人无法接受。
- 没有为想要锻炼的人指定的泳道。游到一半就被人撞到,或者发现有孩子在泳池底部爬来爬去,安全问题令人担忧。这是客人的担忧,而不是度假村的担忧。
- 据说晚上8点是成人专享区。拜托,成年客人通常这个时候都在吃晚饭呢。我必须明确指出,我们一行中有三位奶奶,所以我完全理解需要让孩子们玩得开心。但是,既然奥克拉尼有两个泳池,为什么所谓的休闲区却没有明确的行为准则?为什么不考虑一下客人花了那么多钱是为了享受轻松假期?噪音简直太大了。