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Sunset flight April 26
Kent Ballooning的点评
点评：Firstly, the balloon flight itself was amazing. Alex our pilot and Helen our ground co-ordinator were friendly and experienced. We enjoyed spectacular views from Canary Wharf to the French coast. Landing & packing the balloon was.......interesting! Alex, you owe us all a beer. Pleasant end to the evening with glass of local fizz at Chilston Park Hotel
Chris, the company owner was also present on the afternoon of our flight. We took the opportunity to speak to him about the delays, we had waited 3 seasons to fly. He explained the situation that the company has experienced since he took over and thanked us for our patience and understanding. The second contributing factor was the weather which of course nobody can control.
That said, does this company need to up its levels of communication and visibility? Yes. Do they need to address customer satisfaction & perception? Yes. Do I think they can achieve that? I certainly hope so.
Chris, the company owner was also present on the afternoon of our flight. We took the opportunity to speak to him about the delays, we had waited 3 seasons to fly. He explained the situation that the company has experienced since he took over and thanked us for our patience and understanding. The second contributing factor was the weather which of course nobody can control.
That said, does this company need to up its levels of communication and visibility? Yes. Do they need to address customer satisfaction & perception? Yes. Do I think they can achieve that? I certainly hope so.
翻译：首先，热气球飞行本身就令人惊叹。我们的飞行员Alex和地面协调员Helen都非常友好且经验丰富。我们欣赏到了从金丝雀码头到法国海岸的壮丽景色。着陆和收起热气球的过程……真是“有趣”！Alex，你欠我们一人一杯啤酒。在奇尔斯顿公园酒店，我们以一杯当地的起泡酒为这美好的夜晚画上了句号。
公司老板Chris在我们飞行当天下午也在场。我们借此机会和他谈了谈延误的问题，我们已经等了三个季度才等到这次飞行。他解释了自他接手公司以来遇到的情况，并感谢我们的耐心和理解。第二个影响因素是天气，当然，这是任何人都无法控制的。
话虽如此，这家公司是否需要提高沟通和宣传力度？是的。他们是否需要改善客户满意度和客户认知？是的。我认为他们能够做到吗？我真心希望如此。
公司老板Chris在我们飞行当天下午也在场。我们借此机会和他谈了谈延误的问题，我们已经等了三个季度才等到这次飞行。他解释了自他接手公司以来遇到的情况，并感谢我们的耐心和理解。第二个影响因素是天气，当然，这是任何人都无法控制的。
话虽如此，这家公司是否需要提高沟通和宣传力度？是的。他们是否需要改善客户满意度和客户认知？是的。我认为他们能够做到吗？我真心希望如此。
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