点评:I tried to book tickets for the Midway in San Diego through the City Experiences website. We tried multiple times but the website would always freeze after clicking submit on the payment. We gave up and bought tickets on site.
The next day I checked my bank account and the company had charged me for the tickets 4 times. Totaling $352. I immediately reached out to them and they assured me since the charges were pending it was just a glitch and they would not go through. They also showed no record of me buying tickets
The next day they posted to my account. I've called everyday since then trying to get my money back and they just keep telling me the accounting team has to review it and determine if I get my money back. They won't let me talk to a supervisor. They said the accounting team doesn't have outside phone lines so I can't talk to them. So as of now they have stolen $350 from me and will not tell me if or when I will get it back
翻译:我试图通过 City Experiences 网站预订圣地亚哥 Midway 的门票。我们尝试了多次,但点击提交付款后网站总是会冻结。我们放弃了,在网站上买了票。
第二天我查看了我的银行账户,发现该公司已经向我收取了 4 次门票费用。总计 352 美元。我立即联系了他们,他们向我保证,由于费用尚未支付,这只是一个小故障,他们不会处理。他们也没有显示我购买门票的记录
第二天他们把钱记入了我的账户。从那时起,我每天都打电话试图拿回我的钱,但他们只是一直告诉我会计团队必须审查它并确定我是否能拿回我的钱。他们不让我和主管说话。他们说会计团队没有外线电话,所以我不能和他们说话。所以到目前为止,他们已经从我这里偷走了 350 美元,却不告诉我是否或何时能拿回这笔钱