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Nice mountain with great skiing but some guest experience gaps
Waterville Valley Resort - Ski Area的点评
点评：We just finished a two-day visit to Waterville Valley Resort (moms and 10 year olds). The skiing itself was enjoyable, but a few operational details made the experience more stressful than it needed to be.
The shuttle service was the biggest issue. The last shuttle left before the lodge restaurant closed, and there was no clear communication about when the final pickup would happen or whether another shuttle would return if people were still waiting. We missed the last shuttle without realizing it and met several other groups who had the same experience and were unsure how they would get back. Fortunately, we had a friend who was able to make multiple trips to Black Bear Lodge so we could return, but without that, we’re not sure what guests were expected to do.
There was also no sun-shading in the lodge restaurant, limited seating near the fire pits, dining hours that didn’t align with the last lift, and the downstairs marketplace ran out of bagels by late morning. Ticketing and rental processes were also somewhat confusing.
On a positive note, our server Elizabeth was excellent—friendly, attentive, and thoughtful. She even checked on us the following day when she wasn’t our server, which really stood out.
Waterville Valley has a great mountain and a lot of potential, but clearer shuttle communication and a few operational improvements would make a big difference for guests.
The shuttle service was the biggest issue. The last shuttle left before the lodge restaurant closed, and there was no clear communication about when the final pickup would happen or whether another shuttle would return if people were still waiting. We missed the last shuttle without realizing it and met several other groups who had the same experience and were unsure how they would get back. Fortunately, we had a friend who was able to make multiple trips to Black Bear Lodge so we could return, but without that, we’re not sure what guests were expected to do.
There was also no sun-shading in the lodge restaurant, limited seating near the fire pits, dining hours that didn’t align with the last lift, and the downstairs marketplace ran out of bagels by late morning. Ticketing and rental processes were also somewhat confusing.
On a positive note, our server Elizabeth was excellent—friendly, attentive, and thoughtful. She even checked on us the following day when she wasn’t our server, which really stood out.
Waterville Valley has a great mountain and a lot of potential, but clearer shuttle communication and a few operational improvements would make a big difference for guests.
翻译：我们一家四口（妈妈和10岁的孩子）刚刚结束了在沃特维尔谷度假村为期两天的滑雪之旅。滑雪本身很愉快，但一些运营细节却让整个体验变得比预想的要糟糕得多。
最大的问题是班车服务。最后一班班车在旅馆餐厅关门前就出发了，而且没有明确说明最后一班班车的发车时间，也没有说明如果还有人在等车，是否会有下一班。我们不知不觉错过了最后一班班车，还遇到了好几组和我们情况一样的游客，他们也不知道该怎么回去。幸运的是，我们有一位朋友多次往返黑熊旅馆，我们才得以返回。但如果没有朋友帮忙，我们真不知道其他游客该怎么办。
此外，旅馆餐厅里没有遮阳设施，篝火旁的座位有限，用餐时间与最后一班缆车的发车时间不符，而且楼下的市场在上午晚些时候就卖光了百吉饼。购票和租赁流程也有些令人困惑。
值得一提的是，我们的服务员伊丽莎白非常出色——热情友好、细致周到。第二天她虽然不是我们的服务员，但还是主动来询问我们的需求，这一点让我们印象深刻。
沃特维尔山谷拥有壮丽的山景和巨大的发展潜力，但如果班车信息更加清晰，运营方面也能有所改进，将会大大提升游客的体验。
最大的问题是班车服务。最后一班班车在旅馆餐厅关门前就出发了，而且没有明确说明最后一班班车的发车时间，也没有说明如果还有人在等车，是否会有下一班。我们不知不觉错过了最后一班班车，还遇到了好几组和我们情况一样的游客，他们也不知道该怎么回去。幸运的是，我们有一位朋友多次往返黑熊旅馆，我们才得以返回。但如果没有朋友帮忙，我们真不知道其他游客该怎么办。
此外，旅馆餐厅里没有遮阳设施，篝火旁的座位有限，用餐时间与最后一班缆车的发车时间不符，而且楼下的市场在上午晚些时候就卖光了百吉饼。购票和租赁流程也有些令人困惑。
值得一提的是，我们的服务员伊丽莎白非常出色——热情友好、细致周到。第二天她虽然不是我们的服务员，但还是主动来询问我们的需求，这一点让我们印象深刻。
沃特维尔山谷拥有壮丽的山景和巨大的发展潜力，但如果班车信息更加清晰，运营方面也能有所改进，将会大大提升游客的体验。
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