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Connie N
Avoid. I expected a higher standard of customer care from a well-known venue.
Opera House at Emmet Place的点评
点评：I rarely leave negative reviews, but I feel this is important for others considering Cork Opera House.
I contacted the venue in advance of a K-pop event with specific concerns about the content and requested a refund in good faith. This was done with reasonable notice. Unfortunately, my concerns were not properly addressed and my request was refused.
The response I received was dismissive and focused on the fact that no other complaints had been made, which does not address individual consumer rights.
As a result, I have escalated the matter to the Competition and Consumer Protection Commission (CCPC).
This experience has significantly impacted my trust in the venue, and I would advise others to carefully review policies before purchasing tickets.
I contacted the venue in advance of a K-pop event with specific concerns about the content and requested a refund in good faith. This was done with reasonable notice. Unfortunately, my concerns were not properly addressed and my request was refused.
The response I received was dismissive and focused on the fact that no other complaints had been made, which does not address individual consumer rights.
As a result, I have escalated the matter to the Competition and Consumer Protection Commission (CCPC).
This experience has significantly impacted my trust in the venue, and I would advise others to carefully review policies before purchasing tickets.
翻译：我很少写差评，但我觉得这次的经历对考虑去科克歌剧院的人来说很重要。
我提前联系了剧院，表达了对一场K-pop演出内容的担忧，并出于善意要求退款。我提前通知的时间也算合理。然而，我的担忧并没有得到妥善解决，我的退款请求也被拒绝了。
剧院的回复态度冷漠，只强调之前没有收到过类似的投诉，完全忽视了消费者的权益。
因此，我已将此事提交至竞争与消费者保护委员会（CCPC）。
这次经历严重影响了我对科克歌剧院的信任，我建议大家在购票前仔细阅读相关政策。
我提前联系了剧院，表达了对一场K-pop演出内容的担忧，并出于善意要求退款。我提前通知的时间也算合理。然而，我的担忧并没有得到妥善解决，我的退款请求也被拒绝了。
剧院的回复态度冷漠，只强调之前没有收到过类似的投诉，完全忽视了消费者的权益。
因此，我已将此事提交至竞争与消费者保护委员会（CCPC）。
这次经历严重影响了我对科克歌剧院的信任，我建议大家在购票前仔细阅读相关政策。
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