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Rhine and Danie... C
Horrible customer service from Steve overshadows a great course
Red Hawk Ridge Golf Course的点评
点评：It's unfortunate to have to write this because we've always enjoyed this course. Last weekend, my wife, my visiting in-laws, and I came out for a round, and our experience with the pro shop staff, specifically with STEVE, completely overshadowed what is otherwise a great golf course.
Our interaction with Steve in the pro shop was extremely disappointing. He was rude, dismissive, arrogant, and overall just unprofessional throughout our interaction. The experience became so upsetting that it LEFT MY WIFE IN TEARS, which is something we've never experienced at any golf course.
That's especially disappointing because Red Hawk Ridge has always been one of our favorite local courses. As Castle Rock residents, we've played here many times over the years with friends and family and have consistently enjoyed the course itself.
Unfortunately, because of how we were treated by STEVE, we don't plan to return for the foreseeable future. I hope management takes this feedback seriously and addresses the level of customer service in the pro shop, because the quality of the course deserves a much better experience than the one we had. Quite frankly, I'd expect to start seeing more negative reviews specifically about Steve. He is not an asset to your organization and should not be in a customer-facing role in any way, shape, or form.
Our interaction with Steve in the pro shop was extremely disappointing. He was rude, dismissive, arrogant, and overall just unprofessional throughout our interaction. The experience became so upsetting that it LEFT MY WIFE IN TEARS, which is something we've never experienced at any golf course.
That's especially disappointing because Red Hawk Ridge has always been one of our favorite local courses. As Castle Rock residents, we've played here many times over the years with friends and family and have consistently enjoyed the course itself.
Unfortunately, because of how we were treated by STEVE, we don't plan to return for the foreseeable future. I hope management takes this feedback seriously and addresses the level of customer service in the pro shop, because the quality of the course deserves a much better experience than the one we had. Quite frankly, I'd expect to start seeing more negative reviews specifically about Steve. He is not an asset to your organization and should not be in a customer-facing role in any way, shape, or form.
翻译：很遗憾不得不写下这些，因为我们一直都很喜欢这座高尔夫球场。上周末，我和妻子以及来探望我们的岳父母一起打球，但专卖店工作人员的表现——尤其是史蒂夫的行为——彻底破坏了我们原本愉快的体验。
我们与专卖店里史蒂夫的互动实在令人失望至极。他态度粗鲁、漠不关心且傲慢无礼，整个交流过程都显得极其不专业。这次经历实在令人不快，甚至让我妻子哭了起来——这种情况我们在其他任何高尔夫球场都从未遇到过。
这尤其令人失望，因为Red Hawk Ridge一直是我们最喜欢的本地球场之一。作为Castle Rock的居民，多年来我们经常与亲朋好友一起来此打球，也一直很享受在这里打高尔夫的乐趣。
遗憾的是，由于STEVE的恶劣对待，我们在可预见的未来都不打算再来了。我希望管理层能认真对待这一反馈，并着手改进专业用品店的服务质量，毕竟球场的品质理应带来更好的客户体验。坦率地说，我预计接下来会看到更多针对史蒂夫的负面评价。他根本不是贵公司的财富，无论如何都不应让他从事任何直接与客户打交道的工作。
我们与专卖店里史蒂夫的互动实在令人失望至极。他态度粗鲁、漠不关心且傲慢无礼，整个交流过程都显得极其不专业。这次经历实在令人不快，甚至让我妻子哭了起来——这种情况我们在其他任何高尔夫球场都从未遇到过。
这尤其令人失望，因为Red Hawk Ridge一直是我们最喜欢的本地球场之一。作为Castle Rock的居民，多年来我们经常与亲朋好友一起来此打球，也一直很享受在这里打高尔夫的乐趣。
遗憾的是，由于STEVE的恶劣对待，我们在可预见的未来都不打算再来了。我希望管理层能认真对待这一反馈，并着手改进专业用品店的服务质量，毕竟球场的品质理应带来更好的客户体验。坦率地说，我预计接下来会看到更多针对史蒂夫的负面评价。他根本不是贵公司的财富，无论如何都不应让他从事任何直接与客户打交道的工作。
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