点评:Second time visiting this hotel and its lovely very welcoming however further into our visit we realised the service lets it down it started as we arrived on a saturday we wanted to watch the rugby it was being shown in a room upstairs as bar doesn't open until 6pm?. The room was unaccessable for a customer in a wheelchair he had to watch match is his room. We ordered a drink at beginning of match and still hadn't recieved it at half time ended up going down to where they were serving. Staff bringing food and not knowing where it was for all looking so unsure of themselves they need training. The bar at night a disaster all barmen making cocktails and noone serving people just looking for a drink again a long que everyone complaining. Asked for a larger robe to be delivered to room waiting for an hour in the end one of the cleaners got us one loads of staff and loads of managers but service a disaster also chairs damp in snack restuarant from people sitting in robes with wet swimwear on. We won't be rushing back as service doesn't live up to prices being charged.
翻译:这是我第二次入住这家酒店,它很漂亮,也很热情。然而,入住期间,我们发现服务令人失望。周六我们抵达时,想看橄榄球比赛,但因为酒吧要到下午6点才开门,所以比赛是在楼上的一个房间里播放的。对于一位坐轮椅的客人来说,这个房间根本进不去,他只能在房间里看比赛。比赛开始时我们点了一杯饮料,结果到了中场休息还没上,最后只好下楼去点餐。服务员端菜的时候,却不知道菜在哪里,看起来都很不自信,他们需要接受培训。晚上酒吧的情况更是糟糕透了,所有的调酒师都在忙着调鸡尾酒,却没有人服务那些只想点饮料的客人,排起了长队,每个人都在抱怨。我们要求送一件大号的浴袍到房间,等了一个小时,最后才由一位清洁工送来。酒店里有很多员工和经理,但服务却一团糟。此外,小吃餐厅的椅子都是湿的,可能是因为有人穿着湿泳衣和浴袍坐在那里造成的。我们不会急着再去,因为服务与价格不符。