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Poor safety considerations
eNRG Kayaking的点评
点评：Poor service, policies, and safety mindset. Booked the city lights night paddle for 3 people including myself. Crazy rain storm moved in and a severe thunderstorm warning was issued for Clackamas County during the time we were supposed to be on the river. When I called five hours before we were supposed to launch to ask what their plan was, they said they'd let us know only 15 minutes before we were supposed to arrive. My friends and I all live a decent drive away and felt that notice was insufficient. And in general, we felt that approach was unsafe since the storm was expected to last right up to our departure time.
National Weather Service showed the warning would expire only 20 minutes before our set departure time. The woman on the phone told me she heard the storm was going to be over four hours before that. When I asked where she heard that, she literally said her phone's weather app and her mom. (I should have asked who her mom was!) *eye roll*
Idk, this wasn't like, "it's raining a little and I don't want to paddle" kind of last-minute cancellation. This was a potentially very dangerous situation and this company chose profits > people.
They wouldn't even issue me a credit when I explained we felt unsafe paddling under those conditions, and that we wanted to know about the plan in a more reasonable timeframe. It's really a shame because I was excited to go out with them. They lost my business for life.
National Weather Service showed the warning would expire only 20 minutes before our set departure time. The woman on the phone told me she heard the storm was going to be over four hours before that. When I asked where she heard that, she literally said her phone's weather app and her mom. (I should have asked who her mom was!) *eye roll*
Idk, this wasn't like, "it's raining a little and I don't want to paddle" kind of last-minute cancellation. This was a potentially very dangerous situation and this company chose profits > people.
They wouldn't even issue me a credit when I explained we felt unsafe paddling under those conditions, and that we wanted to know about the plan in a more reasonable timeframe. It's really a shame because I was excited to go out with them. They lost my business for life.
翻译：糟糕的服务、政策和安全意识。为包括我在内的 3 个人预订了城市灯光夜划船。疯狂的暴风雨来临，在我们应该在河上的时候，克拉克马斯县发布了严重的雷暴警告。当我在出发前五个小时打电话询问他们的计划时，他们说他们会在我们应该到达前 15 分钟通知我们。我和我的朋友都住在离这里很远的地方，觉得通知不够充分。总的来说，我们觉得这种方法不安全，因为暴风雨预计会持续到我们出发的时候。
国家气象局显示，警告将在我们设定的出发时间前 20 分钟到期。电话里的女士告诉我，她听说暴风雨将在那之前四个小时结束。当我问她从哪里听到这个消息时，她说是她手机的天气应用程序和她妈妈说的。 （我应该问问她妈妈是谁！）*翻白眼*
我不知道，这不是“下点小雨，我不想划船”那种最后一刻取消的情况。这是一个潜在的非常危险的情况，这家公司选择了利润而不是人。
当我解释说我们觉得在这种情况下划船不安全，我们想在更合理的时间内了解计划时，他们甚至不给我退款。这真是太遗憾了，因为我很兴奋能和他们一起出去。他们让我终身失去了生意。
国家气象局显示，警告将在我们设定的出发时间前 20 分钟到期。电话里的女士告诉我，她听说暴风雨将在那之前四个小时结束。当我问她从哪里听到这个消息时，她说是她手机的天气应用程序和她妈妈说的。 （我应该问问她妈妈是谁！）*翻白眼*
我不知道，这不是“下点小雨，我不想划船”那种最后一刻取消的情况。这是一个潜在的非常危险的情况，这家公司选择了利润而不是人。
当我解释说我们觉得在这种情况下划船不安全，我们想在更合理的时间内了解计划时，他们甚至不给我退款。这真是太遗憾了，因为我很兴奋能和他们一起出去。他们让我终身失去了生意。
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