点评:Disappointing experience despite website advertising tastings without reservation
We specifically planned our afternoon in Meursault around a visit to Château de Meursault because their website advertises tastings without reservation every day from 2:00 pm to 5:00 pm, subject to availability.
When we arrived, however, we were told firstly that tastings without reservation were only available on weekends. We were then told there were not enough people available, and finally that the only option was a French-language tour at 4:00 pm.
We completely understand that availability can change and that a walk-in tasting cannot always be guaranteed. However, being told that the service is only offered on weekends was confusing because this does not match the information advertised on their website.
We had deliberately left this tasting unbooked based on that information and had arranged our day and transport accordingly. Unfortunately, we therefore left without being able to taste the wines.
A beautiful property, but the website information and what visitors are told on arrival need to be consistent
翻译:尽管网站上宣传称无需预约即可品酒,但实际体验却令人失望。
我们特意将下午的行程安排在参观默尔索城堡上,因为其网站上写明:每天下午2点至5点,只要名额允许,均可无需预约直接品酒。
然而当我们到达时,却被告知无需预约的品酒活动仅周末才举办。接着我们又得知,当天没有足够的工作人员来安排这项活动。最后,我们得知唯一的选择就是下午4点的法语讲解游览。
我们完全理解预约情况可能会有变动,也无法保证随时能进行现场品鉴。然而,被告知该服务仅在周末提供这一点让人感到困惑,因为这与他们网站上公布的信息并不相符。
基于这些信息,我们特意没有提前预订这次品鉴活动,并据此安排了当天的行程与交通。可惜的是……因此,我们离开时没能品尝到那些葡萄酒。
这是一处很不错的庄园,但网站上的信息与游客抵达后所听到的介绍应当保持一致。