Beautiful Suite, But issues that need addressing.
The Phoenician Golf Course的点评
点评:Overall the suite was gorgeous, and the service was excellent. Here are a few issues we had. The adult pool when we were in there was filthy with leaves all over. Either the skimmer wasn't working or the pool cleaners were not staying up on it. OUr suite was by the street and cars woke me up at 530a. They need better sound insulation for suites facing the street. For almost $900 per night, that should have been thought about and remedied. Lastly on our day of checkout, the phones were busy and we started walking uphill with our bags because neither the operator or bell captain were answering or I was on hold indefinitely. My girlfriend who is 4 1/2 months pregnant and I had to start uphill walking to the front before someone in a gold cart saw us and picked us up.To make the reservation I got hung up on 4 times, but the Front desk staff was on the ball and had notes, so checking in was not an issue. Lastly, for a five star resort they should have complimentary rides into old town. The resort was only 30% full, so there are issues that need to be addressed, but overalll the staff was great and the suite was beautiful.
翻译:总的来说,套房很华丽,服务也很棒。以下是我们遇到的一些问题。我们在那里的成人泳池很脏,到处都是树叶。要么是撇渣器坏了,要么是泳池清洁工没有及时清理。我们的套房位于街边,早上 530 点汽车就把我吵醒了。他们需要面向街道的套房更好的隔音效果。对于每晚近 900 美元的价格,我们应该考虑并解决这个问题。最后,在我们退房的那天,电话占线,我们开始带着行李上山,因为接线员或领班都没有接听,或者我无限期地等待着。我女朋友怀孕了 4 1/2 个月,我不得不开始上坡走到前面,然后一辆金车里的人看到我们并接我们。为了预订,我挂断了 4 次电话,但是前台工作人员很机灵并且有笔记,所以签到不是问题。最后,对于五星级度假村来说,他们应该有免费乘车前往老城区的服务。度假村的入住率只有 30%,所以还有一些问题需要解决,但总的来说,工作人员很棒,套房也很漂亮。