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Rhys P
A moment we’ll never forget — thank you, Alex ⭐⭐⭐⭐⭐
温莎城堡的点评
点评：We visited Windsor Castle on what turned out to be one of the most meaningful days of our lives — and it’s all thanks to one incredibly kind member of staff named Alex.
We hadn’t planned on paying for admission. As parents of two neurodivergent children, the full castle experience would have been overwhelming for them, so we were simply hoping to find a specific spot in a photograph taken decades ago — a picture of my family from when I was little, shared by my uncle after the passing of my dad. I had always dreamed of finding that exact location and recreating the moment with my own boys.
We couldn’t locate the spot, so my partner Ames approached Alex, who works for the Windsor Castle Trust, explained our story and showed him the photo. He confirmed it was taken on the grounds. We completely understood this wasn’t somewhere we could simply wander into, and began to walk away.
Then Alex stopped us.
“You know what… I’ll take you there.”
He ensured everything was done properly, taking us through all the usual security protocols before walking us onto the grounds. He then found the exact spot from the photo, took pictures for us, and gave us our own personal mini tour. He owed us nothing. He didn’t know us at all. But his generosity, warmth and genuine human kindness made our entire trip.
Alex — you have no idea how much that moment means to our family. You turned a lovely day into something truly unforgettable. We are so grateful 💙
We hadn’t planned on paying for admission. As parents of two neurodivergent children, the full castle experience would have been overwhelming for them, so we were simply hoping to find a specific spot in a photograph taken decades ago — a picture of my family from when I was little, shared by my uncle after the passing of my dad. I had always dreamed of finding that exact location and recreating the moment with my own boys.
We couldn’t locate the spot, so my partner Ames approached Alex, who works for the Windsor Castle Trust, explained our story and showed him the photo. He confirmed it was taken on the grounds. We completely understood this wasn’t somewhere we could simply wander into, and began to walk away.
Then Alex stopped us.
“You know what… I’ll take you there.”
He ensured everything was done properly, taking us through all the usual security protocols before walking us onto the grounds. He then found the exact spot from the photo, took pictures for us, and gave us our own personal mini tour. He owed us nothing. He didn’t know us at all. But his generosity, warmth and genuine human kindness made our entire trip.
Alex — you have no idea how much that moment means to our family. You turned a lovely day into something truly unforgettable. We are so grateful 💙
翻译：我们参观了温莎城堡，那一天后来成为了我们人生中最有意义的一天——而这一切都要感谢一位名叫亚历克斯的无比善良的工作人员。
我们原本没打算买票入场。作为两个患有神经多样性的孩子的父母，完整的城堡参观体验对他们来说可能过于复杂，所以我们只是想找到一张几十年前拍摄的照片中的某个特定地点——那是我小时候的一张全家福，是我父亲去世后，叔叔分享给我的。我一直梦想着找到照片中的那个地方，和我的孩子们一起重温那一刻。
我们没找到那个地方，于是我的伴侣艾姆斯找到了在温莎城堡信托基金会工作的亚历克斯，向他讲述了我们的故事，并给他看了那张照片。他确认照片确实是在城堡里拍摄的。我们完全明白这里不是随便就能进去的地方，于是正要离开。
这时，亚历克斯叫住了我们。
“你知道吗……我带你们去那里。”
他确保一切都安排妥当，在带我们进入园区前，先带我们办理了所有必要的安检手续。然后，他根据照片找到了确切的地点，帮我们拍照，并带我们进行了一次私人导览。他完全没有义务这样做。他根本不认识我们。但他的慷慨、热情和真诚的善良，让我们的整个旅程都无比美好。
亚历克斯——你无法想象那一刻对我们全家有多么重要。你让原本美好的一天变成了真正难忘的回忆。我们无比感激💙
我们原本没打算买票入场。作为两个患有神经多样性的孩子的父母，完整的城堡参观体验对他们来说可能过于复杂，所以我们只是想找到一张几十年前拍摄的照片中的某个特定地点——那是我小时候的一张全家福，是我父亲去世后，叔叔分享给我的。我一直梦想着找到照片中的那个地方，和我的孩子们一起重温那一刻。
我们没找到那个地方，于是我的伴侣艾姆斯找到了在温莎城堡信托基金会工作的亚历克斯，向他讲述了我们的故事，并给他看了那张照片。他确认照片确实是在城堡里拍摄的。我们完全明白这里不是随便就能进去的地方，于是正要离开。
这时，亚历克斯叫住了我们。
“你知道吗……我带你们去那里。”
他确保一切都安排妥当，在带我们进入园区前，先带我们办理了所有必要的安检手续。然后，他根据照片找到了确切的地点，帮我们拍照，并带我们进行了一次私人导览。他完全没有义务这样做。他根本不认识我们。但他的慷慨、热情和真诚的善良，让我们的整个旅程都无比美好。
亚历克斯——你无法想象那一刻对我们全家有多么重要。你让原本美好的一天变成了真正难忘的回忆。我们无比感激💙
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