点评:Natura Viva's booking application in Finland charged double the price after making a one-day reservation at the accommodation. The receipt I received didn't really show that there was a mistake, but I assumed that the price for the Friday-Saturday reservation was double. I couldn't find the price list for the reservation or the price breakdown on any site, so it was difficult to determine what the issue was. I sent an inquiring e-mail to Natura Viva's customer service and after the weekend Natura Viva promised to refund the extra price they charged.
I assumed they would provide additional compensation due to the system error I found. Yet, they did not offer any additional compensation and, despite my request, they did not agree to pay. If I hadn't noticed the double charge myself, Natura Viva wouldn't have noticed it either, and I would have paid the price of two days for a one-day reservation, i.e. €149 too much.
I hope no one else has had to pay double the price for booking Natura Viva. A warning about possible double charging should also be visible to the booker. Now apparently the system error is being fixed, so it may be that this error will no longer occur. However, I urge Natura Viva customers to check the charges for their own previous bookings, if it is still possible.
However, Natura Viva did not praise me in any way for finding a system error and reporting it, which raised my doubts about Natura Viva as a reliable operator and a party benefiting from double billing.
翻译:Natura Viva在芬兰的预订应用程序在预订了一天的住宿后收取了双倍的费用。我收到的收据并没有真正显示有误,但我认为周五至周六预订的价格是双倍的。我在任何网站上都找不到预订价目表或价格明细,因此很难确定问题出在哪里。我给 Natura Viva 的客服发了一封询问邮件,周末后 Natura Viva 承诺退还他们收取的额外费用。
由于我发现的系统错误,我认为他们会提供额外的补偿。然而,他们没有提供任何额外的补偿,而且尽管我提出要求,他们还是不同意支付。如果我自己没有注意到双重收费,Natura Viva 也不会注意到,我会为一天的预订支付两天的价格,即 149 欧元太多了。
我希望没有其他人不得不为预订 Natura Viva 支付双倍的价格。预订者也应该看到关于可能的双重收费的警告。现在显然系统错误正在修复,因此可能不会再出现此错误。但是,我敦促 Natura Viva 客户检查自己之前预订的费用,如果仍然可以的话。
然而,Natura Viva 并没有以任何方式表扬我发现系统错误并报告它,这让我对 Natura Viva 作为可靠的运营商和受益于双重计费的一方产生了怀疑。