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资质规则
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Al S
Interesting building, work needed on staff performance
温彻斯特城堡 - 大厅的点评
点评：The Great Hall itself is very interesting and we spent a good 2 hours looking around the hall, garden, various sculptures and artefacts, and of course the Round Table itself. We heard a talk by a member of staff about the hall and table which was great. Very reasonable price to get in, and it included the West Gate which has an amazing wooden ceiling (the guy on the desk was very knowledgeable and answered lots of questions) and a view from the roof down one of the oldest high streets in the World.
The café in the Great Hall has limited options, but the food was very good, reasonably priced, and came quickly. The gift shop is excellent, and I bought several Christmas presents.
Now the negative bit - we had bought timed tickets for the Great Hall, and found quite a large queue when we arrived. We had to wait for at least 10 minutes to get in, which I found very tricky as my balance is poor, and we had to stand on a wooden ramp. The man wasn't just selling a ticket, but offering various ticket options to people, taking their e-mail addresses, and asking about Gift Aid. While we waited at least 8 people (3 groups) arrived, stood in the queue, and then left again as the wait was too long. A woman then arrived and I thought she would open a second till, but then the first guy left on his break, and we had to wait again while she logged-on. She should have arrived before her shift and been logged-on and ready to go on time.
When we finally got to the till, it took 30 seconds, "May I scan your code? Thankyou, have a nice day"! My husband always buys a guide book, but this time he didn't as he said "They've wasted my time for too long". I think he was concerned about me as he knows I can't stand still easily without falling over.
Sort out your Great Hall "public-facing" staff! The staff in the café/shop and West Gate were excellent. Without this delay I would have given you 5 stars, and you also lost income with people getting bored and leaving.
The café in the Great Hall has limited options, but the food was very good, reasonably priced, and came quickly. The gift shop is excellent, and I bought several Christmas presents.
Now the negative bit - we had bought timed tickets for the Great Hall, and found quite a large queue when we arrived. We had to wait for at least 10 minutes to get in, which I found very tricky as my balance is poor, and we had to stand on a wooden ramp. The man wasn't just selling a ticket, but offering various ticket options to people, taking their e-mail addresses, and asking about Gift Aid. While we waited at least 8 people (3 groups) arrived, stood in the queue, and then left again as the wait was too long. A woman then arrived and I thought she would open a second till, but then the first guy left on his break, and we had to wait again while she logged-on. She should have arrived before her shift and been logged-on and ready to go on time.
When we finally got to the till, it took 30 seconds, "May I scan your code? Thankyou, have a nice day"! My husband always buys a guide book, but this time he didn't as he said "They've wasted my time for too long". I think he was concerned about me as he knows I can't stand still easily without falling over.
Sort out your Great Hall "public-facing" staff! The staff in the café/shop and West Gate were excellent. Without this delay I would have given you 5 stars, and you also lost income with people getting bored and leaving.
翻译：大礼堂本身就非常有趣，我们花了整整两个小时来参观礼堂、花园、各类雕塑与文物，当然还有那张圆桌。我们还聆听了工作人员关于礼堂及圆桌的讲解，相当精彩。入场价格也非常合理。那里有西门，门内的木制天花板堪称一绝（接待我们的工作人员知识渊博，解答了我们许多问题）。从屋顶还可以俯瞰世界上最古老的商业街之一。
大礼堂里的咖啡馆可供选择的餐品虽然不多，但食物非常美味、价格合理，上菜也很快。礼品店也很不错，我买了好几件圣诞礼物。
现在来说缺点吧——我们提前购买了进入大礼堂的定时票。我们到达时发现排着相当长的一队人。我们至少等了10分钟才得以进入，这对我来说很艰难，因为我的平衡能力较差，而且我们还不得不站在木制斜坡上。那个男子不只是在卖票，还向人们提供多种购票选项，询问他们的电子邮箱地址，并询问是否愿意参与Gift Aid计划。在我们等待期间，至少有8个人（分成3组）过来排了队，但因为等待时间太长，最后又都离开了。这时一位女员工走了进来，我原以为她会打开第二个收银台，但那个男员工正好去休息了，于是我们又得等着她登录系统。她本应该在上班前就到岗，登录好系统并随时准备开始工作才对。
终于轮到我们结账时，整个过程只用了30秒：“可以扫描您的码吗？谢谢，祝您愉快！”我丈夫平时总会买一本旅游指南，但这次他没买，因为他说：“他们浪费我太多时间了。”我觉得他很担心我，因为他知道我很难稳稳地站着而不摔倒。
请整顿一下大礼堂里那些负责接待访客的工作人员吧！咖啡厅/商店以及西门的工作人员表现得非常出色。要是没有这次延误，我肯定会给你们打5星评分；而且因为人们觉得无聊而陆续离开，你们也损失了不少收入。
大礼堂里的咖啡馆可供选择的餐品虽然不多，但食物非常美味、价格合理，上菜也很快。礼品店也很不错，我买了好几件圣诞礼物。
现在来说缺点吧——我们提前购买了进入大礼堂的定时票。我们到达时发现排着相当长的一队人。我们至少等了10分钟才得以进入，这对我来说很艰难，因为我的平衡能力较差，而且我们还不得不站在木制斜坡上。那个男子不只是在卖票，还向人们提供多种购票选项，询问他们的电子邮箱地址，并询问是否愿意参与Gift Aid计划。在我们等待期间，至少有8个人（分成3组）过来排了队，但因为等待时间太长，最后又都离开了。这时一位女员工走了进来，我原以为她会打开第二个收银台，但那个男员工正好去休息了，于是我们又得等着她登录系统。她本应该在上班前就到岗，登录好系统并随时准备开始工作才对。
终于轮到我们结账时，整个过程只用了30秒：“可以扫描您的码吗？谢谢，祝您愉快！”我丈夫平时总会买一本旅游指南，但这次他没买，因为他说：“他们浪费我太多时间了。”我觉得他很担心我，因为他知道我很难稳稳地站着而不摔倒。
请整顿一下大礼堂里那些负责接待访客的工作人员吧！咖啡厅/商店以及西门的工作人员表现得非常出色。要是没有这次延误，我肯定会给你们打5星评分；而且因为人们觉得无聊而陆续离开，你们也损失了不少收入。
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