点评:Absolutely terrible experience. I called the day before specifically to check that we could come and hire bikes and was told yes. We drove all the way there only to find an event was on and bike hire wasn’t available.
Parking marshals then directed us onto a temporary grass parking area, with absolutely no explanation of where or how to pay. Given the circumstances, it honestly didn’t even occur to me that this makeshift grass parking was chargeable.
We had a coffee and left — only to receive a parking charge later. To make it worse, it arrived too late for me to pay the reduced amount, and my appeal was rejected.
Awful organisation from start to finish: incorrect information on the phone, no clear communication on arrival, confusing parking arrangements and zero goodwill afterwards.
Definitely won’t be coming back.
翻译:极其糟糕的体验。前一天我特意打电话去确认是否可以前来租用自行车,对方确认说可以。我们一路驱车前往,结果却发现当天有活动举行,自行车租赁服务也暂停了。
随后,停车场管理员把我们引导到一个临时的草地停车场,但完全没有说明该在哪里付费以及如何支付。在这种情况下,我真的完全没想到这个临时设置的草地停车场是需要收费的。我们喝了杯咖啡就离开了——结果后来却收到了停车费账单。更糟糕的是,账单寄到时已经错过了支付优惠费用的截止时间,而我的申诉也被拒绝了。
从始至终都组织混乱:电话里提供的信息有误,到达后也没有任何明确的说明,停车规则令人费解,事后更是毫无善意可言。
绝对不会再光顾了。